GONG Galaxy Reviews 

Last order was a blast, confirmed and shipped within 24 hours

I had an excellent customer service experience with Gong, Vicente was particularly helpful advising on the right equipment to purchase according to my level of proficiency and buddy characteristics. He also speaks from the knowledge of being a great water sports fun and wing foil lover. Thank you Vicente

I originally faced a frustrating delay because the board I ordered was unexpectedly out of stock. However, once the issue was identified, the customer support team (especially Gaspard) handled the situation very well. Communication was clear, a replacement solution was quickly arranged, and they even provided a voucher as compensation.

The pickup preparation for my shipment was smooth and professional — the best experience I’ve had so far with similar requests.

Overall, while the stock problem was disappointing, I am very satisfied with the way the team resolved it.

The boards , the foils, the lowkites amazing , kwaliteit, prijs top. Customservice great. Amazing company

Great service and advice from Marion in the tech team. I had damaged my foil and she gave me some advice to repair it at home as I could not send it back to the factory for a rebuild.

Good listening, precise answers 👌

A bit of delay with the shipment but when I contacted the team, they were very responsive and helpful.

I love the modular products and the way how you can connect everything and form new sets. The customer service works great, especially when you are about to purchase a set and have some questions if it´s really eaxactly what you need.
Just the shipping out of France takes often loooonger then expected :D
I just bought my 5th sets from Gong so far - Thanks to Anthony :) Keep on going!

Feedback was fast and solved the problem. Customer service (Marion) even provided a video how to fix it. Greatly appreciated.

Great Products, supportive, nice and good customer support that understand customers and tries to solve issues in the interest of customer . Next order will come...

The team is awesome! Quick replies, clear information. Everything went well and smooth. Big thanks to Marion this time! The quiver is just getting bigger.

Love the products, the brand and the after-sales support.

Always spot on. Great team.

Just want to say a big thanks to the team at GONG.
We noticed some hairline cracks on a part of one of our foils - we sent some photos to GONG using their online customer support contact form. We received a very prompt reply and advised that they will dispatch a replacement part without delay. The part arrived here in the Uk within a few days. There was no quibbling or fuss. Have to say it is very comforting to have this level of customer support when dealing with a direct sales company based in a different country. Thank you GONG.

Just bought another Gong Foil Set and some accessories. I wasn’t sure about which setup to take so I took the chance to get in contact with their technical advice. I‘m more than happy about recommendations. We exchanged a few emails coming to final result. It was always very technical with loads of professional background knowledge and totally adapted to my needs. Moreover each response came in very quick and never took longer than a day. It was always very friendly and I was surprised about multi language abilities. Any time again! Many thanks Gong Team!!!

Excellent service
Competitive prices, simple, reliable customer experience.

Very professional Service - esspecially Laury from Customer Service.

Aloha

Products are great value for the money. Customer service is also excellent when you need advice on products, they have helped me a few times. Most recently with Vicente who was super useful.

My only issues is that sometimes they don't have stock of the most popular products and delivery to some parts of the EU can be expensive and take a while.

Board was damaged during transport. Gongs customer service was very helpful and solved the issue. Thanks!

Everything went great. Delivery was just a couple of days late, but honestly, not a big deal. All the gear showed up in perfect shape. Big thanks to Blandine super helpful and quick to respond. Really happy with the whole experience!