Golfballs.com Reviews 84

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, often highlighting their proactive communication and dedication to finding solutions. People are very satisfied with the quality of the products, noting that custom orders meet or exceed expectations. The ordering process is frequently described as easy and efficient, with many consumers appreciating the quick turnaround times and reliable shipping. Reviewers also commend the outstanding customer service, emphasizing prompt responses and personalized support. However, some customers were dissatisfied with the company's personalization policies, specifically regarding certain phrases or brand restrictions. A few other people also felt that the size of their custom logos was smaller than expected compared to previous orders, and there were isolated issues with incorrect shipping addresses and logo durability.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their exceptional... See more

Product

People report positive experiences with product, often exceeding expectations. Customers praise the high... See more

Order

Clients share positive opinions on order. Many customers praise the fast turnaround times, with some... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the outstanding... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its outstanding quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam and his team have been nothing less than excellent in the various interactions I've had with them. We've ordered a lot of custom items in the last month, ranging from multiple types of golf balls... See more

Company replied

Rated 5 out of 5 stars

SUPER Customer Service Tyler has been my rep for promo products over the last few years. He's always reaches out proactively to check our stock if we need more product and even lets us know when... See more

Company replied

Rated 5 out of 5 stars

Ryan G. has been an excellent customer service representative. He has always been friendly and helpful. He always gets us the best deals. Our company will always use golfballs.com for their ease of se... See more

Company replied

Rated 5 out of 5 stars

From the start to the finish Tyler’s service was impeccable! This was our first attempt at a golf tournament, and it took four tries for us to pull it off! We placed an order at the last minute and Ty... See more

Company replied


Company details

  1. Golf Club

Written by the company

Golfballs.com was founded in 1995 and is one of the world’s most tenured e-commerce businesses, as well as the longest-running e-commerce business in golf. We offer a complete selection of new merchandise such as balls, clubs, shoes, apparel, and more from the very best brands in golf. Known as the World Leader in Golf Customization, Golfballs.com prints over 350,000 customized golf balls each week, allowing customers to customize golf balls and gear easily, quickly, and affordably.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

84 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent customer service

Last week, I ordered Taylor Made golf balls. The balls arrived several days before promised. I realized, however, that I ordered the wrong balls. I called golfballs.com customer service. Without any questions, they provided a refund and a label to return the balls. I was extremely impressed with the customer service that was provided. Golfballs.com earned a loyal customer.

30 June 2023
Unprompted review

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