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goldsilver.com Reviews 

1,483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support staff is exceptionally helpful, friendly, knowledgeable, and always ready to resolve any questions during precious metal transactions. People also note that the overall buying and selling procedure is straightforward, intuitive, and remarkably easy to navigate on a regular basis. Though some customers experienced occasional issues with platform updates or delayed support response times. A few people also mentioned difficulties when trying to update personal account details, manage vaulted holdings, or reach a representative promptly. Some reviewers noted that navigating certain system changes required extra time and patience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Customer service

Consumers find customer service to be positive, highlighting that support teams are extremely helpful and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an intuitive platform... See more

Service

Reviewers mention positive feedback about service, expressing appreciation for the efficient, secure, and... See more

Website

Clients share ambiguous opinions on website experience. Reviewers frequently praise the platform as straight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to go through the selling process once so I could learn the process before the time comes that I actually need it. I had also set myself a marker to do a small silver to gold swap when the r... See more

Company replied

Rated 5 out of 5 stars

I continue to use GoldSilver for all my monetary metal purchases because of you, Travis Rager. He is responsive and always willing to help. If it weren't for my relationship with him, I'd buy somewher... See more

Rated 5 out of 5 stars

Thank you Devon! Amidst the record-breaking volatilty of PM movement of the last week, and undoubted stress on GoldSilver staff to meet the Mike Maloney standard of 'saving the world one investor at... See more

Rated 5 out of 5 stars

I have been following you (Mike) since 2007 and it has taken longer than we all thought but we are exactly where you said this whole financial system would end up. I just want you to know that your "... See more


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company
  3. Investment Service

About goldsilver.com

Written by the company

For over two decades, GoldSilver.com has been a trusted partner for individuals seeking to invest in gold and silver with confidence. Founded by best-selling author and renowned financial educator Mike Maloney, we were among the first to bring precious metals investing online—and today, we remain a leader in the industry by staying true to the values that built our foundation: integrity, transparency, and putting our clients first.

At GoldSilver.com, we do more than sell gold and silver. We listen. Every member of our team is committed to understanding your goals and guiding you with clarity, patience, and personalized support—whether you’re making your very first purchase or expanding a seasoned portfolio. We know that investing in precious metals is a personal decision, and we’re here to ensure you feel informed, secure, and empowered every step of the way.

Our inventory includes only high-quality, globally recognized bullion from leading mints like the U.S. Mint, Royal Canadian Mint, Perth Mint, and more—alongside exclusive offerings you won’t find anywhere else. With options for secure global delivery, integrated vault storage, and a streamlined, secure online shopping experience, we make it simple and safe to protect your wealth.

But what truly sets us apart is our commitment to education. Our platform offers a wealth of free resources—videos, articles, expert insights, and Mike’s renowned commentary—to help you make informed decisions in an ever-changing economic landscape.

At GoldSilver.com, you’re not just a customer—you’re part of a community that values trust, education, and lasting financial security. Join the thousands of investors who rely on us to deliver not only world-class service and products but peace of mind.

Let us earn your trust—just as we’ve done for thousands of clients over the past 20 years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,483)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time customer

First time customer, so I was nervous about the process. From start to finish, I was given clear instructions and helpful updates…from purchase to delivery. I will not hesitate to do business with this company in the future.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Samantha is wonderful

Samantha is wonderful. I was nervous about spending a chunk of money. I asked her to `hold my hand' and walk me through making my purchase.
She laughed and guided me through, step by step. She was so helpful in explaining everything.
Next time I make a purchase, I'll confidently make it online on my own.

21 August 2024
Rated 5 out of 5 stars

Customer Service is very helpful!

Travis was amazing! I was having difficulty with a wire transfer of my life's savings, and I was very worried that I might not be able to receive it all. My husband just passed away and I've been worried about these funds along with grieving for 8 months. As soon as I got connected with Travis, my concerns were immediately addressed and he put me at ease. The issue was resolved within days. He even called me back with updates to keep me in the loop about what was going on with the funds. I am so grateful for a customer representative like Travis. He really cares for his clients.

Sam was also very helpful! I called and was connected to Sam within 30 seconds. She helped me with a fee that was charged to my account. She had a great attitude and took care of the fee quickly.

6 August 2024
Rated 5 out of 5 stars

Outstanding quality and Custer service

Outstanding quality and Custer service. I first discovered Mike Maloney through his “Secrets of Money” video series. It was an excellent precious metals education. I was a financial advisor and it really helped learn more about wealth protection. I used this knowledge to help protect my clients retirements. I purchase my precious metals through goldsilver.com. It is easy, fast and convenient. I also invested my IRA’s and utilize their excellent storage options. Bottom line, Mike and his team have earned my trust. I continue to invest in wealth protection and my own education. I give back and help others see the opportunities to invest in precious metals. Thank you

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer Service!

I called for assistance with a sellback contract. I spoke with Travis who went above and beyond in helping me and answering questions. He was very courteous and patient and made me feel at ease. Thank you, Travis, and GoldSilver!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

I had my gold sent from storage to my…

I had my gold sent from storage to my home. The representative Devon kept me informed every step of the way.
I was a little nervous about it because I needed to sign for it when it arrived at my house. Because it was so smooth, and Devon was on top of it the whole time with updates, I wouldn’t hesitate to have Goldsilver ship to me at anytime. Great job!!

7 March 2024
Rated 5 out of 5 stars

Great follow-up and timely help in…

Great follow-up and timely help in getting a new LLC account set up. Really appreciated the diligence and making it a pretty smooth process even though there were some hurdles to get over. Great customer service experience, which seems to be in short supply generally anymore!

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Mike!!!

I am happy with my order. The only thing that would help is an email with the pictures of the coins I bought with the cost so I can identify what I buy easier when the time comes for me to sell. Then I could print out my order receipt emails and match them with the coins and bars I buy so I know what was what and at what prices and dates. Other that that everything went great and looks great! Thank you again Mike. You helped open up my eyes. Thanks for all you have done.

19 January 2024
Rated 4 out of 5 stars

Good service, but disorganized

They shipped the gold/silver relatively fast, and it arrived packaged well. When I ask them to store my gold/silver again, though, they said they didn't see my stack of 10 1 oz silver rounds. When I asked them about it, it took them 3 weeks to find it. I shipped my silver to them all in one box. They shouldn't have been able to misplace the 10 oz stack of silver if it all came in one box.

12 January 2024
Unprompted review

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