Goldbelly Reviews 

I’m trying to place an order on 12/17. Tried 3 times and it timed out. Customer service lines are shut down for the day. They obviously have too much business. I’ll spend my money elsewhere!!!

Update: Despite no indication that the order went through, I received an order confirmation! I guess I’m happy but not very convenient. Should I worry about card security, I used 3 in my attempts.

If you order from Goldbelly, buyer beware if you or your intended receiver do not receive your goods. The “Fine Print” states they are not responsible for shipping errors, delays, non-delivered items, theft, damage, etc. Your items are not insured. You are out whatever you pay. They will not even provide an invoice to help you try your recover your loss from UPS. I am out $300. My recommendation is buy direct from the vendor. Do not use this third party. Big fat Scam!!!

It's good web site goldbelly we can get offers and Discounts 40%off and it's useful to orders pizza etc

Had the worst time with Goldbelly and impossible to get to Customer Support! If you go through Shop, it doesn't allow you to set the right delivery date and it's impossible to change. You will get your order at the wrong time. The 'edit order' button doesn't work, and I waited over an hour on Customer Support for help, to no avail.

The rum cake I ordered was nothing like advertised—dry and bland, like a cheap grocery store dessert. For the high price and shipping fees, this was a massive letdown and a complete waste of money.

I ordered a cheesecake more than a week ago. It was supposed to be delivered today. When I checked the status, I found it had not even been shipped as of today! Customer service is non-existent, but if you want a bunch of unhelpful crap in your inbox, this is the company for you.

I received multiple emails soliciting business at Russ & Daughters with the promises of 20% and free delivery.

When I went to check out, the 20% was applied but the free shipping was not. The shipping charge was $45 which was more than the 20% saved on the items purchased themselves.

When I reached out to GoldBelly support she refused to honor the promises of their marketing and advertising. To be honest I am unsure was actually even a real person. The support person indicated she could not over ride and provide the discount promised even after I supplied the email indicating that the shipping was to be free.

She offered a $25 coupon code that could not be used on the present order but only on a future order used within the next 6 months.

She refused to:
a) Provide a coupon equal to the promised shipping
b) Credit the current order for whatever coupon amount she was willing to provide
c) Just override the shipping charge

She reneged on that offer and then later offered it to me again.

She said there was nothing more she could do for what she termed to be technical issue.

I would share the false offers if I was able to upload any files to support the review I am writing or could share links but unfortunately this review site does not support either.

In spite of Gold belly implies, the free shipping was not to be limited to certain items. There was no asterisks or foot note ... It simply said free shipping plus 20% off.

Horrible customer service, took forever to respond, paid for rushed shipping only to receive the shipment 10 days later, gaslighted me on price of shipping stating that the company charges for all shipping, denies that I ordered for rushed shipping, doesn't proactively provide upfront itemization for shipping, these people are the worst, and judging by the review as of lately they have disappointed a LOT of people this past Thanksgiving.

This company has no customer service not just bad customer service no customer service!. So something goes wrong with your delivery their AI response as well sorry look at our policy you'll just have to wait we're sure your food will still be fresh 4 days later which is complete BS. Won't be using again I'm not wasting hundreds of dollars to get my food 5 days later spoiled and have to eat it

So I'm sitting here after my first purchase wondering where the CEO received his business degree or if he even has one. Rule 1. Build trust in your business. Trust in your brand, trust with your employees and trust with the customer. If you offer money off on your purchase, give the money off. It's not hard. Not half on your first purchase and then half on your second. Thats not what you offered. Then, to receive it, there is a minimal amount to purchase first. I'm ordering for 4 siblings, figure I got to order one at a time, for shipping purposes. But I didn't order enough. So I see you can make one order and then ship to multiple addresses. So I do, my purchase is three times the minimal. But ohh no, another hoop, can't ship items one purchase to multiple addresses. So no, no soup for you! It's really not that hard dude. Build trust, do what you say. So, needless to say, this company is now on my s_ _ _ list of companies I will never, ever support. It's so simple to keep repeat customers. You lost this one.

I ordered the authentic Italian rum Cake for my birthday. I have been looking for over 50 yrs for a rum cake like my Nonna used to make.
Goldbelly advertised a cake that was made by Montillos bakery in Boston.
Seemed like the real deal so I went ahead and ordered one for 90.00.
It was nothing like the real Italian Rum Cake is supposed to be.
Actually, I could have gone to the grocery store and gotten the same cake.
I was and am so disappointed in this product.
I will be very surprised if this is even posted.
There are many other ways to post about this very sad situation.
I will never order from Goldbelly again.
You do not get what you pay for.

Ordered a perishable item. Shipped UPS overnight. UPS had an issue. Item was spoiled after 50 hours of travel. Gold Belly said " not our issue" toss it. Not refundable. Thanks for the cash though. Screwed

This Thanksgiving I splurged and purchased a William Greenberg Chocolate Babka from Goldbelly. It was 29.95, plus overnight 20.00 shipping. When it arrived me and my family were so excited to cut into it, but it felt a little light. Upon slicing into it there was practically no chocolate, a hole running through the cake and it was quite dry. We cut a slice right out of the middle but that had no more chocolate than the end, the hole indeed went through the entire Babka and it was dry throughout. I immediately took pictures and wrote to Goldbelly. They had the nerve to offer me a $20 coupon! I said I would prefer a refund. They offered $25, which I explained only just covered the shipping and $5 of the Babka that literally went right into the garbage. They finally just said, nope. That’s all we have to offer. No apology. Just a haughty attitude as if they were doing me a favor. Never again.

[response:] the way you replied seems to imply this being a problem of my sense of taste. I promise you, this expensive Babka was NOT worthy of the steep price tag. It had very little chocolate inside, a big hole running to through it and was incredibly dry. And fyi, I did not find the situation resolved. You put your foot down and said you could offer no more. I told you, ok, that’s fine, I will write to BBB, which I still plan to do. In the meantime, a friend ordered a babka for half the price from Gold’s in Brooklyn and it was beyond expectation, AND HALF THE PRICE!

Until November, I had been a loyal Goldbelly.com customer ordering from them for over four years. This concerns order no. 25246630 placed 11/1/25.

On 11/1/25 I placed one (1) order for Byrd's Famous Cookies - Key Lime Dipped Grahams. I paid $15 for shipping. I was told that my order would arrive by no later than 11/7/25. As soon as I had the UPS tracking no., 1Z7R65990308695510, I began to monitor progress of my order. On 11/4/25, after checking tracking I could see that my order would arrive three days late or on 11/10/25 rather than 11/7/25. I immediately reached out to Goldbelly and was assisted by Amanda M. Her 11/4/25 response said that she would monitor the progress my shipment (lie) and if my order arrived late, she (Goldbelly) would make things right (second lie).

On 11/7/25, I reached out to Goldbelly because after checking UPS tracking, it was evident my order was arriving three days late, on 11/10/25 rather than 11/7/25. In her 11/7/25 email response, Amanda M. wrote she would issue a refund of $15 to my original form of payment. Despite over three weeks from the date of her email, when I checked my bank account yesterday, there was no refund from Goldbelly. I have repeatedly reached out to Goldbelly by email and text to no avail.

Lying and failing to respond to customer inquiries is unacceptable.

Food was great. A BIG however & deterrent from being a repeat customer was trifold. 1. Paid for expidited shipping for Thanksgiving meal & it was a day late. 2. Missing items. 3. Customer service was unhelpful in providing quality care that made me want to give them another try. Overall underwhelming experience due to lack of confidence of shipment times and missing items

My experience was pretty good. I almost gave a 5 star review, but a few unmentionable issues knocked it down to a 4

Goldbelly is essentially a selling agent for multiple restaurants and food suppliers. When there is a screw up in shipping - like 1/2 your order doesn't ship - do not expect any compassion, help, or flexibility in making the situation right like expediting a replacement. Instead expect that the agent will offer a refund for the missing portion like he/she is doing you a favor for you not paying for what you didn't get. The agent I spoke with - Anthony - actually lied to me and said there was no replacement Turkey that would arrive on Saturday. Well - there was - there would just be an expedited shipping fee. Which I ended up paying. All they had to do was have some good customer service to make a bad situation right. It is what any smart business owner would empower their employees to do. Just a disappointing experience all together.

After UPS let us know last minute order for our special occasion would not be here. Shocked, panicked, upset but do realize things do happen. Impressed with quick reply from Rebecca letting us know not to worry, credit, whatever to make things right would be put in our account for future order. We felt relieved at least our $229 would be credited quickly, no back & forth, just let her know, she was so nice. Emailed her back thanking her, credit for cake & ribs would be nice. Shocked when she ghosted us, never heard from her again, very rude, unprofessional. Several attempts not a word, totally ghosted. Then email, ribs will be here Monday, emailed again, We do not want ribs Monday after sitting in a warehouse 4 days, Yuk! Was to arrive next day air Fri. 11/7 besides our out of town guests were long gone. Monday, after sitting in warehouse 4 days, box of ribs at our door soaking in plastic bags of water, slimey box of slop for us to deal with, we are a Senior couple, having to quickly plan, serve an entire new menu Friday was extremely stressful, frustrating, unpleasant. Not our planned special dinner for a fun special occasion. Seeing the box of ribs at our door 4 days later was rude, unprofessional, mean, just like doing nothing to help us, make things right and choose to completely ignore us. By far worst company we ever delt with. Being Seniors that says a lot about Gold Belly. Shame on them!

Late last night, I had a craving for a slice of pumpkin pie, so I decided to look online. One of the merchants I found through Google was Goldbelly, with a price of $59.95. That was a bit out of my budget, but I figured it wouldn't hurt to visit the site. After clicking on the ad, I saw a pop-up stating that new customers would get $20 off their first order. They asked for my email address to send me the discount code, which would bring the total to $39.95—much more reasonable.

I added the order to my cart and checked my email for the code. After waiting for 15 minutes and still not receiving anything, I started a conversation with an AI chatbot. It asked me to confirm whether my order met certain exclusions and if I had spent at least $50. My answers were all "Yes." However, the chatbot then informed me, "It is outside of business hours. I will forward your message to a live agent, and you will hear from them tomorrow."

This morning, I opened my email and found both an email and a text message. They stated, "This discount will be applicable only on orders over $100. Here is the code for the $20 discount. Make sure that your order exceeds $100." They also included a picture of the new pop-up. I went back to their site to confirm that this was indeed a different pop-up from the one I saw last night.

It appeared they were enticing potential customers to create an account, only to raise the purchase requirement for the expected discount. To me, this crossed a line when it comes to conducting business with integrity. Now that I know their practices, I won’t buy anything from them. I just wanted to warn others that they seem to cater primarily to customers who are wealthy enough to overlook their discount policies.

Missing items. Said they would refund. Only refunded what I paid out of pocket because I also used a gift card. Only refunded $24 but the products missing were worth $70 interesting that I now get to lose part of my gift because they messed up an order. Thanks a lot!