Go Iceland Car Rental Reviews 83

I would like to warmly thank this car rental agency in Iceland for their excellent service! Everything went perfectly from start to finish.
The team was especially available, responsive, and helpful whenever I needed assistance, which is truly reassuring when traveling.
I highly recommend this agency to anyone looking to rent a car in Iceland. Thank you so much for your professionalism and kindness!
Cathéria

Friendly people, no (negative) surprises, car as promised was ready and pick up and handing in went really smooth. On line check a day in advance is really recommended (this made pick up less than 5 mins). A positive surprise is that we had tyres (with spikes) really suitable for driving conditions.

Very helpful and friendly staff. Clear instruction. Car as described.
Only one thing I would advise is make a note of the return address, as it is not clear on any of the communication, and after a week of fun it is easy to forget.

Convinient shuttle service, friendly people, great prices and easy check-in and check out!

Easy service from start to finish, pick up on time from airport the car was perfect for our 5 days, clear guidelines, great customer service, easy drop off back to rental who dropped us to airport. Overall very happy

A fantastic company to hire a vehicle from if you're visiting Iceland. It was our first time driving abroad and Go Iceland couldn't have made the process any simpler. Their prices are fantastic, and the car we had for the 4 days we were there (Dacia Duster) was perfect, clean and very economical. I can't recommend these guys enough. If you're wanting to explore Iceland then forget the tourist bus tours, and hire yourself a car from Go Iceland, you won't regret it.

Great experience!
Took out Platinum insurance, checked-in online and they just handed me the keys.
Easiest pick up and drop off of a rental car that i have experienced.

Staff was friendly and the car had no issues.
Would recommend.

Je déconseille fortement GoIceland / ACE. Bien que j'aie payé l'intégralité de la location à l'avance avec ma carte de débit (la même que j'utilise partout ailleurs, y compris chez d'autres loueurs), une fois sur place, ils ont refusé de me remettre le véhicule sans que je prenne une assurance supplémentaire à 26€/jour sous prétexte que ma carte n'était pas une carte de crédit.

C'est une pratique abusive et malhonnête. C’est tout simplement une arnaque déguisée pour forcer la vente d’une assurance inutile.

Service client inexistant sur place, et aucune compréhension ni volonté de trouver une solution. Je ne recommande pas cette société.

I strongly advise against renting from GoIceland / ACE. Although I paid the full rental amount in advance using my debit card (the same card I regularly use with other rental companies without any issue), they refused to give me the car unless I purchased an extra insurance at €26/day, claiming my card was not a credit card.

This is a dishonest and misleading practice. It feels like a scam to force-sell unnecessary insurance.

No customer support or flexibility on site, and no attempt to help or explain properly. I do not recommend this company.

I am writing to bring to your attention a concerning experience I had with a car rental company named Go Currently during my recent visit to Iceland. Name of company goiceland.com my booking number Order #106786 / EVP2A7
I arrived at kevlak and waited for the car company for more than one hour to pick me up .
They have been informed through mail exact time of arrival I rented a car for 8 days and was unexpectedly charged an exorbitant amount of €516 for insurance coverage only . The total cost of online booking was half of the value . They informed me that it is their policy to charge the maximum premium to the customer who does not have a credit card to block the money. This charge was presented as mandatory and left me with no option but to agree, which I believe constitutes malpractice. Such practices can tarnish the reputation of Iceland as a travel destination and lead to negative experiences for visitors.
I believe it is important for tourists to be informed about such practices, and I kindly urge Iceland Tourism to investigate this matter further. Ensuring that rental companies uphold transparency in their pricing and provide fair treatment to tourists is vital for maintaining the integrity of Iceland’s tourism sector.

They rented us a van with the check engine and low tire pressure light on, and told us to not worry about it ("it is just faulty sensors"). 10 days later the transmission malfunctioned on the highway in rush hour, and we lost gears 1, 3, and 5. It was SCARY driving getting off the highway to a place to park, especially when can't let the vehicle stop moving (no first gear = no starting after stopping).
The van with 230,000 km on it and it showed. The air system didn't work properly, and we couldn't defog the windshield or warm the back passengers. The side door rail was rusted to the point where three of four adults couldn't get enough force to close the door. Many bangs and dents; you could tell large objects had hit it in two spots.
When we raised our concerns, none of the three go Iceland members showed any concern for the shoddy condition of the van, or the risk they put us in when the transmission broke or when we couldn't defrost the windows in a snowstorm. I would not be surprised if van is back out for rent again tomorrow with the same issues.

No studded tires although advertised. No cable inside the car to charge the car. Multifunctional steering wheel did not work.

We booked our car rental via Chase Travel, thinking we had booked Avis (per our reservation confirmation). Fun surprise when we landed and waited for an hour at Avis only to be told that our booking didn't exist and that this was common with Chase. We were told to go to ACE instead -- which in Iceland is Go Iceland.

Had I known we were actually booking with Go Iceland, I would not have made the reservation. It's a small, although professional-looking office, and getting there requires you to call them at the arrivals door so that they will send a shuttle. Our shuttle arrived in about 15 minutes.

Once we got to the office, we paid the additional $250 for the premium, top insurance. We had read all the previous reviews and didn't want to mess around. The customer service rep working with us was out of it -- she didn't realize we had prepaid and tried to charge us again; she miscommunicated details of the insurance plan and I had to correct her; she forgot that our plan came with a mini wifi device and I had to ask her.

Next, after she grabbed our car, we got in and noticed that there was both a tire pressure and check engine light on. We went back inside and asked, but the manager dismissed it and told us it's fine. At this point, we're tired and don't put up much of a fight. Mostly praying our car doesn't break down when we're hours away from the capital.

For the most part, our car stayed in tact. At some point, we felt something fall off our car and pulled over. Turns out they had tied on these plastic protectors to the underside of the car and one of the strings broke. We had to crawl down and cut off the rest of the strings to remove the whole plastic piece, or else it would have dragged on the road.

Thankfully, when we returned the car, they didn't nickel and dime us. They accepted it and told us to have a good day.

So two stars because they didn't upcharge us (if you don't include the premium insurance). But no more than that because their cars are junk and customer service isn't good.

Car was okay but customer service very bad. We did not get any answer over hours and then got the answer that some delay has the consequence of charging one more day

Charged $800 to repair a small wind shield dent on car. If you do rent from them take plenty photos of car exterior.

Also known as Green Motion bought via rentalcars.com website.

We booked a 6 days trip with the intention of harsh winter conditions. The car itself Hyundai Tucson 4x4 was great and in perfect condition. The customer service was good but felt like an organized scam towards the end when returning the car.

The lady asked very unrelated questions during the search ie whether we had full insurance and what level of cover we had.

She skimmed around the body works and review the inside of the car very quickly which was also rather strange as you would be expected the body works to be the frontline of what they look into.

Just for context, I've been renting cars during holidays for a decade now so I do have a good idea as to what the employees normally look for when checking damages for returning cars.

As we progress to the quite dirty windshield she somehow found 2no 1mm scratch on the windshield next to each other. ( I would happily upload the photos but can't)

I check the videos/ photos of when I picked up the car and was unable to clarify whether it was my mistake but had no conclusive evidence as the car came in a frozen state since we picked it up in the evening and the windshield was covered in ice.

Thankfully I bought separate insurance which covers this but 500 euros for 2no 1mm scratch that can be recovered once spotted early is awfully harsh and I'm going to review this with my legal team at the office.

After reading other comments I wouldn't recommend this company due to its sales tactic of last min additional comprehensive insurance to cover its cost of early upfront renting cost and in the case you have got cover elsewhere, they will try and get enough reasons to gain additional fees.

Go Iceland first created a situation whereby I needed to purchase insurance by accepting a deposit from American Express and then refusing to accept American Express as a credit card. Then they charged $350 for a scuffed bumper which was already there! Do not rent from them.

I have rented vehicles around the world for decades. I can truthfully say that my experience with GO CAR rentals at the airport in Rekyavik was by far my most pleasurable experience! The rates were great! The staff were so friendly, and personable that I almost want to stay in touch with them. Our vehicle was in great condition, and a pleasure to drive. From start to finish, the experience was most pleasurable! I wouldn’t go anywhere else! Out of 5 stars, I give them a 10!

I have read all the other reviews but all I can say is - I recommend this rental car company 100%!
Shuttle to and from the airport - quick and great service.
Rent the car - quick, great service and of course a walk around.
Returning the car - quick, polite, no problem.

I can recommend Go Iceland 100%!

We rented a Dacia Duster for our 2 week stay. Picked up at the airport right away when landed a bit after midnight. The tennant was ready with a sign.
The car was in good condition and we checked the car upon pickup, but had to use a flashlight to see the car properly. Small scratches were noted in the report without any hassle, even the small ones the tennant told would not matter.

Pickup was fast and clean without problems.

Returning the car was also of no problem, we arrived at around 22 and was ready to go to the airport. The car was VERY dirty on return, but the return was still fast and efficient, no hidden costs or hassles of any kind.

The car itself was in good condition and got us through the trip, including a LOT of f roads and river crossings. LOVED our precious Duster!

Only problem we encountered was that the car had a puncture when we picked it up. We could fill air in, but after half a day the TPW alarm would go off again. I contacted goiceland the evening two days after we picked up the car. The guy on the phone didn't sound too entusiastic, but listened to my problem and found a solution for us. I was told to just have it fixed at a tire shop and bring the receipt on return. Quick stop (15 minutes) at the tire shop and we were going again without any other problems what so ever. The money was refunded on return, no questions asked.

Before our trip I talked to goiceland via mail to inquire about additional insurance coverage as my travel insurance covers self risk on damages and some damage types are not included in icelanding rental car companies insurance (this is the case for all companies!). They agreed to add coverage for water damage and chassis damage as well as theft protection with no additional charge for me. This was at some quite hefty self risks however (750000 ISK), but this would be covered by my travel insurance, so no problem for me.

All in all a VERY pleasant rental experience, perhaps the best I have tried yet. Very efficient, flexible and communication was good.