HighLevel Reviews 

14,991
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,091 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being exceptionally helpful, patient, and deeply knowledgeable during complex troubleshooting and onboarding sessions. People truly appreciate the clear guidance provided, which consistently makes setting up accounts and navigating the overall system remarkably simple and efficient. Some reviewers were not happy with certain business aspects, noting occasional delayed email responses, rigid administrative terms, and a somewhat convoluted platform structure. A few consumers additionally mentioned that building landing pages and configuring various features independently can feel overly complicated without receiving substantial assistance from experts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, patience, and prompt assistance.... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being... See more

User experience

Clients share positive opinions on user experience, noting that setup is clean and clear. Reviewers... See more

Service

Users describe positive interactions with service, highlighting great attention to detail and setup that is... See more

Website

Reviewers highlight positive aspects of website support, noting that representatives listen carefully and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean Moran assisted me today re: website compliance. He was knowledgeable, patient, And professional. He also went beyond expectations to resolve other issues that cropped up along the way, due to t... See more

Company replied

Rated 5 out of 5 stars

Stephie did an amazing job of helping me figure out the problem. Turns out it was my Internet security software that was creating the problem, not the GHL platform. The trouble shooting skills were in... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with IT person, and he was consistently patient, knowledgeable, and incredibly helpful. He took time to walk me through each step, making sure I understood. When somethin... See more

Company replied

Rated 5 out of 5 stars

Mr. Babu was outstanding. I came in with questions about finding the place for forms on I website I had built — AI widgets I built / automations and setup and instead of reading me a script he actuall... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(14,991)

3,884 reviews in the last 12 months

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Rated 5 out of 5 stars

Was on an onboarding call with Prashanth Babu

Was on an onboarding call with Prashanth Babu today from GHL. Very kind. very patient. Took the time to listen and give support where needed. Appreciate the time and effort into our call and answered questions I had on GHL.

Thank you Prashanth Babu

12 September 2026
Unprompted review
Rated 1 out of 5 stars

Not worth the time, effort, or money

I have not found one thing that works as it should on this over-engineered, over-priced platform. Nothing is consistent, everything seems clumsily forced together, most issues our agents or sub accounts have had were actual software errors, glitches, or inaccurate documentation - but the convoluted nature of this platform makes it unclear if its broken, poorly defined, or incapable. Support takes forever. Over several accounts and years of trying, we haven't found a single feature that works as it should and nothing that plays well with other features. I recommend trying some graph paper and a crayon rather than GHL. Good luck getting your customers off this thing too.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service by Reema Agarwal

I received some technical support through the calls provided by HighLevel. Reema Agarwal provided excellent service. She was knowledgeable, patient, and genuinely willing to help me work through the small issue. What stood out was how engaged and friendly she was throughout the call, to the point where you could almost hear her smiling through the conversation. A great example of what good support should look like!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

The 24 hr round the clock assistance…

The 24 hr round the clock assistance and help I get from GHL, alone with and the features, is why I stick with GHL. I generally get good help in limited time window …But I was esp….appreciative of the asstance I received today the young lady who patiently answered all my questions even after a system failure not rushing off because we’re over time.

8 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you so much for sharing this! We're glad our support team was able to assist you patiently and make sure your questions were answered.

Rated 5 out of 5 stars

Phenomenal trouble shooting skills

Stephie did an amazing job of helping me figure out the problem. Turns out it was my Internet security software that was creating the problem, not the GHL platform. The trouble shooting skills were incredible and walked me through the process step by step. Who knows how long it would have taken me to figure out the problem without the support team.

7 September 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Thank you, Stan! We're so glad Stephie was able to troubleshoot the issue and guide you through it step by step.

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