Alterra Home Loans Reviews 8

I had the pleasure of working with Huascar Sime and his team from Alterra Home Loans. Huascar and his team were extremely knowledgeable and helpful throughout this entire process. It's incredibly stressful purchasing a new home and his team instilled a lot of confidence throughout the procedure. After working with different lenders, I'm extremely grateful to have the pleasure of working with this team. They are hands down the best of the best.

I rarely post reviews, but this team's customer service is top tier and needs to be recognized. The team's constant communication made me feel at ease buying my first home. If you are shopping for a lender, I wouldn't look elsewhere. This is THE team you want to work with.

Thank you for fulfilling my family's dream of owning a home. I'm forever grateful.

We highly recommend Rios Family Way to anyone looking to buy a home. We have a unique seasonal business and had 2 other loan officers that tried to get us pre-approved. They both had a hard time and ended up leaving us hanging. When we contacted Joshua and Angelica they got to work right away. They were able to get us pre-approved very quickly. They were in constant communication, honest and timely. They made a very stressful process a lot easier. I cannot say good enough things about this family. They care about their customers and that is something that is hard to come by these days. If you are looking to buy a home Josh and Ang are the ones you want on your side.

Oscar and his team made the process, worry and stress free. They were always avaliable to answer any questions.
They always called you back after you left a message.

Huascar Sime was very professional, answered all our questions and concerns throughout the entire process of purchasing our new home. The team was very helpful, and provided the most excellent services. The team was also flexible and available and returned calls accordingly to create a smooth streamline process. We loved it so much we will be recommending all our friends to Huascar Sime and his team. Thank you for everything WE LOVE OUR NEW HOME!

The level of communication and the willingness to help is like no other . She MADE MIRACLES out of the little hope we had !!!! My family is extremely excited, happy and just full of emotions!!! Thank you so much Charity !!!!

Huascar and his team were absolutely excellent! They communicated with us the whole way through. We were well informed about everything and our choices. In the end we got the home we wanted thank you!

The Biggest Hassle & Run-around ever!!!

This company will make you feel some type of way...lack of communication & updates following misleading info on the Pronto Plus app. Tony Burnett was a replace to G.Jackson who I was assigned to in the first place. Never heard from him and it was a game of goose chase getting Tony to communicate. I did the USDA eligibility screen and was determined eligible and was rejected a loan on claims they did FHA pre-screen before they send to an underwriter. My score & income is well within USDA approval range!!! As matter of fact the house I wanted got took off the market during the process so I believe it was a cover up and they could have let me pick another house in the range I qualify for.