Go-Optic Reviews 2,796

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers had a great experience with this company. Customers are really happy with the wide selection of frames and lenses available, often finding specific or hard-to-find items that other retailers don't carry. Many appreciate the fair pricing and the intuitive, easy-to-navigate website, making the ordering process straightforward. However, some people were dissatisfied with the customer service, describing it as abysmal or non-existent, with difficulties reaching a real person and unhelpful responses. There were also instances where customers received products different from what was pictured or expected, such as generic cases instead of original ones, or frames that were the wrong size. Some reviewers also experienced significant delays in order processing and shipping, with orders remaining in "processing" for weeks.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the wide selection of frames and... See more

Order

Customers had ambiguous experiences with order. While some found the ordering process easy and received... See more

Website

People report ambiguous experiences with the website. Many customers found the website easy to navigate and... See more

Customer service

Consumers find customer service to be negative. Many reviewers report dismissive and unhelpful responses,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the good and fair prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What is great about this purchase is that I have found a company that has replacement frames available for one of my original prescriptions. I am always having "accidents" with my glasses. Thank you!

Rated 4 out of 5 stars

So far so good, easy experience ordering lenses. Lost a star because I haven’t found any instructions for sending in my frames.

Rated 3 out of 5 stars

Not being able to get a hold of a real person to help with an order.. my car did not go through on the first order. I don't know why so I had to create a whole new order, the system is glitchy.

Rated 3 out of 5 stars

Absolutely ZERO customer service via telephone. I had to use chatGPT to ascertain which lenses were best for my application and needs. There is no assistance regarding the shipment of my lenses to Go... See more


Company details

  1. Glasses Store
  2. Clothing Store
  3. Contact Lenses Supplier
  4. Sunglasses Store

Information provided by various external sources

Buy and Save up to 60% on Discount Designer Eyewear Eyeglasses Sunglasses Eye Glasses Contact Lenses Prescription Lenses


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The Disney model for eyewear

Had my main pair of glasses be lost functionally due to temple ear piece break. Optician I use only gave me the OEM information and said good luck on my search. Google found Go-Optic for me. The search and purchase was seamless. Follow-up awesome. I am a retired Disney Executive, their service emulates Disneys great guest service model.

18 October 2024
Unprompted review
Rated 1 out of 5 stars

I ordered prescription sunglasses as…

I ordered prescription sunglasses as advertised on their website, it took about 3 weeks for them to arrive. When they did arrive the sunglass frames were separate and the glasses had clear lenses. There’s no way to attach the sunglass lenses, and no instructions on how it might be done. So now all I have is another pair of regular prescription glasses, and two loose tinted frames. These glasses weren’t cheap either, and there was no mention of separate lenses on their site.
I do not recommend using Go-Optic.com. Save yourself money and annoyance and find your glasses somewhere else.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

It's a well-designed site

It's a well-designed site, better than any of the other online optic sites I've used. Quality frames and trivex are available, and there are better progressive and coating options than most competitors. I will use it again.

7 October 2024
Unprompted review
Rated 2 out of 5 stars

Right order, WRONG glasses.

Ordered glasses. Got the wrong ones. No mention of refund for shipping back their mistake. No mention if they ever made the glasses I ordered. First and last time ordering glasses on line. NOT worth the hassle.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

I searched high and low for the perfect…

I searched high and low for the perfect frames for my daughter's first pair of glasses that she is not too excited about and I found them here. The selection was great and the prices were even better and the ordering process was very easy. I am so excited to see her in her new glasses.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Desired Eyeglass Design Availiable Go-Optic

I lost my new glasses. My optometrist informed me that the frame I had purchased was no longer available to him. So the receptionist looked online for me, and he found Go-Optic. He told me to order the frame and bring it in, and they'd put in my prescription lenses on them. Go-Optic offers similar frame designs if they don't have what you're looking for. It was easy to check out and they offer excellent shipping rates.
Compared to other online eyeglass providers I found Go-Optic really did offer the best price for my design and there was even a special coupon for it!

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Lousy customer service

I found just what I wanted, the exact frames I have had for 5 years. The frames came through very deformed, I called go optics and they told me to take pictures and send to them which I did. I was told the glasses could be adjusted but they went back to the original crooked shape. I don't have time to keep going back to have them adjusted and the other alternative was to send them back to GoOptics so they could fix them. I can't be without them, they are the only sunglasses I have which are prescription and I know they will go back to their original shape. Customer service is lousy, they should let me swap them out for frames that aren't deformed.

24 September 2024
Unprompted review
Rated 2 out of 5 stars

The "survey" conducted by Bizrate - do not take it

After the order, the "survey" conducted by Bizrate offers a potential $100 reward. Completing the survey you end up eligible for the $100 reward. This actually is choosing 4 magazines ($100 value) for trial subscriptions with a mandatory charge of $2 per item. Also one cannot just leave the site selecting continue without choosing at least one magazine, should you decide not to participate by selecting any magazines. I vacated the site anyway somewhat perturbed. Also from the email you've provided, you will now be consistently billed until you find a way to cancel.

17 September 2024
Unprompted review

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