Go-Optic Reviews 

2,816
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers had a great experience with this company. Many customers praise the extensive selection of frames and lenses, often finding specific or hard-to-locate items at fair and reasonable prices. The ordering process is frequently described as easy, intuitive, and hassle-free, helping consumers complete purchases smoothly. Conversely, a small portion of people felt dissatisfied with customer service, citing rude interactions, unreturned calls, and difficulty reaching support. Some also experienced longer-than-expected order processing and delivery times. Concerns arose regarding product accuracy and quality, including incorrect frames or lenses falling out.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and authenticity, with some customers reporting... See more

Order

People report ambiguous experiences with order, with some finding the ordering process fast, easy, and... See more

Customer service

Users describe negative interactions with customer service, often citing dismissive and unhelpful responses,... See more

Website

Reviewers mention ambiguous feedback about the website, with some finding it easy to navigate and order from,... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the reasonable and fair pricing for lens... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What is great about this purchase is that I have found a company that has replacement frames available for one of my original prescriptions. I am always having "accidents" with my glasses. Thank you!

Rated 5 out of 5 stars

Great selection of prescription frames from a lot of different brands. I needed smaller frames (lens diameter 46 to 49) and they had more to choose from than any other sites I looked through. Th... See more

Rated 5 out of 5 stars

I've been searching far and wide for my noego glasses frame from France and my local store stopped carrying them. Noonne carries them but I found go-optic. I'm not too sure why all the negative review... See more


Company details

  1. Glasses Store
  2. Clothing Store
  3. Contact Lenses Supplier
  4. Sunglasses Store

Information provided by various external sources

Buy and Save up to 60% on Discount Designer Eyewear Eyeglasses Sunglasses Eye Glasses Contact Lenses Prescription Lenses


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(2,816)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Emergency situation solved

I’m located in the arctic where there is no optic services. I was basically in an emergency situation to find a specific frame to fit my existing lenses into. I found what I was looking for at Go-Optic! Thanks!

3 September 2024
Unprompted review
Rated 1 out of 5 stars

Long turn around times, deceptive language, slow customer service response.

ENOUGH! This retailer needs to be reported to an official government office, anyone know where to report a business that does deceptive practices? There are over ten pages of the same complaints, enough already. They have a very limited amount of styles on hand. Most of their stock has to be obtained from the manufacturer. It is not explained at the time of purchase that it takes two weeks or more for the frames to arrive at their location, so they can manufacture them and send them to you, which can take up to another week and a half if you go with their FREE shipping option, which is snail mail. You could be waiting a month plus for your order. What's worse, they are not straightforward about any of it and they dance around with their answers when you ask for clarification and they never... pick up their phones, you're forced to chat with a Bot and the live agents just say "read the policy", but when you open the link they send, it's all very confusing how they explain their shipping and turn around times, it's just not clearly stated - you're so excited you're getting a good deal, the site looks legit, but the red flags show up quickly. After a ton of back and forth and them being evasive about a processing timeline, I just cancelled my order after two weeks of waiting because they've yet not received the frame from the maker - they're saying Friday, maybe. 1-5 days my butt - any info on how to report these practices let me know? They must give timelines in language that is clear. They're probably cash poor and depend on us prepaying so they can stock their invetory. They kept a percentage - which is wrong, they were dishonest - they need to be investigated.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Santana glasses

Happy to have found the exact Carlos Santana glasses that I bought from Eyeglass World 4yrs ago. Not easy to find.

4 August 2024
Unprompted review
Rated 1 out of 5 stars

Worst online sales experience

Worst online sales experience. Customer Service gave me faulty information and direction when I was placing my order. As a consequence the glasses that arrived were not what I had ordered. Despite their error they would not give a refund for the lenses, and charged me a 15% restocking fee for the frames. Through multiple emails in which I documented how both their website and customer service had given me wrong/in adequate information, they updated instructions on the website and updated instructions to customer service employees. Clearly an admission they were at fault. But still gave me only a partial refund.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

great service order DA1FA44

great service , fast order , lowest prices , I will update my review once my prescription will be in my hands and will be checked by my optometrist . Order DA1FA44

20 July 2024
Unprompted review
Rated 1 out of 5 stars

Don't believe their website

Don't believe their website. They don't have the inventory or stock the products they display. You order products they say are in stock, they collect your personal information(credit card + prescription), accept your order, and then cancel the order because they don't have the product in stock. It's a big waste of your time and feels like a scam.

17 July 2024
Unprompted review

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