Glyn Hopkin Group Reviews 

Great experience with Glyn Hopkins looking for a car for my son . William the sales man and manager Jason very helpful and patient . Really liked dealing with them and would recommended them .William in particular is good at follow ups and detail and I really appreciated that ! Thank you William J and Thank you Jason

My worst experience with Glyn Hopkin Nissan North London. Booked test drive at 14:30, came at the time. Only 1 person in showroom, no attention to client. Asked me few questions, told to wait as he went to speak to managers, and after he disappeared. In 5 minutes I found that he is outside the building just talking with random people.... As the the results I came back home without test drive, and without any information......

After leaving countless Messages and waiting for some Renault main dealers to phone me back, which never happened.
I got on a chat box with Glyn Hopkin, after asking for my van details and what parts I was after.
A really helpful Jack from the St Albans branch called me within minutes about the parts I was after, this was on Wednesday, he called me friday morning to say the parts were in.shame all parts departments don't have someone as helpful.

Our MG4 was booked in for a minor service and first MOT to continue the warranty as the car had been purchased at this Bedford branch of Glyn Hopkin.On arrival at 8am the keys were handed over to Kirsty with an agreement for collection around 3pm.
A call was received at around 10.30 asking for permission to share my insurance details
as my car had been damaged by another
customer?
I said I would be there in half an hour to look
at the damage before agreeing to anything.
When my wife and I arrived the bodywork
was already being worked on without my
consent with what was described as a 'smart repair '.
I was reassured the repair would be unnoticeable and the cost would be covered by the dealer as the 'customer'
had left the premises and refused to cover the cost of the repair.
I enquired if the car would be needed for longer,but was assured all work would be completed the same day which seemed
to me to be rushing with the additional repair to the bodywork now underway.
I called the dealer at 4.30 to enquire as to
progress,as was told 'the car is on the ramp having the MOT and will be ready in 15 minutes'.
My wife and I made our way in to the dealer
and were presented with the bill and asked to pay at that point with no mention of the
car being damaged.
I commented that I had already seen the
repair on my way in and was not happy with
the standard of work.
I pointed out the various issues with the
repair,and was told by Kirsty the 'accident'
was not there fault,and was costing the dealer £800.
I enquired why the phantom customer was not being held liable for the costs?and was
told this would not be possible
Kirsty then advised the bill for the service and MOT would be waived and a bodywork
shop appointment would be forthcoming.
I offered to leave the car with the dealer but was told to take the car as the appointment would not be for some time.
All in all,a very stressful and poorly handled
experience so far,which leaves us with a car
not in the pristine condition it was dropped
off in and to add insult to injury an invoice requesting payment for the service and MOT has been emailed to me first thing this
morning!
J.Jeffers

I am writing this to warn others about a deeply distressing experience with Glyn Hopkin. During a test drive involving one of their vehicles, I was involved in a collision caused by their driver. Despite having clear right-of-way, the test driver failed to brake or avoid the accident, despite speeding and using their horn.
Most shocking was the conduct of the Glyn Hopkin Sales Manager present in the vehicle. While my husband (a passenger) was being subjected to verbal and physical harassment by the driver and her husband, the Sales Manager did absolutely nothing to intervene or de-escalate the situation. He completely failed in his duty of care, choosing instead to focus solely on taking photos and collecting my details while the assault on my husband continued.
Furthermore, I was later informed the driver had a disability that may have affected her reaction time. It is negligent for a dealership to allow a test drive without ensuring the driver can safely operate the vehicle and protect other road users. This lack of professional accountability and total disregard for safety is unacceptable. Avoid this dealership.
Date of experience: 21.03.2026

I bought my new MG from the Buckhurst Hill branch. They had a good selection and Jamie was very attentive, he searched through the available stock to find the exact model/colour in wanted. I had two test drives once the car arrived and was very happy with the car and the service.

I have had jukes for last 15 years been customer of Glyn Hopkins St Albans since then and also ,my husband for several years now on his second Qashqai St Albans now has rude sales staff including being ignored and watching one chew gum with his mouth wide open if going to speak to service department who are always helpful. I had previously spoken to manager about the attitude of their sales team. I also received a very curt almost rude message from one of the sales team there who heard I was looking to possibly change my car
Decided need a bigger car so went to Watford as didn’t want to give undeserved business to St Albans we spoke to Anne who is fairly new but very pleasant and always tries to be helpful although she and sh@ck the manager not great at responding to messages left.by central phone system .
Purchased a Qashqai tekna + 15 months old and 7450 milesfinance/ part exchange . There have been nothing but problems including delay on day in picking it up as rear passenger door was stuck . Dashboard camera not fitted correctly twice( now resolved) after given conflicting information by various staff
The information screen is damaged we are still awaiting replacement. Unable to make phone calls as microphone does not work , Bluetooth does not connect and many other problems mostly all connected to information system
Service department have no Idea what is wrong with car,constantly being fobbed off .seems car spends more time in garage there than being driven by myself everyone trying to pass the buck to another team service/ sales/ customer complaints/ nissan uk who incidentally seem to be based in Barcelona , car has been booked in twice for us not to be told parts were not in stock before we went.car has been in approx 5 times since we purchased recar on 1st February
Also both forecourts are horrendous cramped and difficult to manoeuvre.st Albans before they moved to tiny area across the road was always easy to access and all staff then delightful to deal with however has really changed for the worst
Very disappointed with Glyn Hopkins the car was not fit. for purpose and we are now going down the legal route for refund /exchange. i used to be very loyal to Glyn Hopkins and nissan . All I want is a car I can enjoy driving and works as it should
I would not recommend Glyn Hopkins at all any more .

Extremely poor customer service at Kia East London Glyn Hopkin

My Kia Xceed was reversed into a wall while it was at the dealership for a service in January this year. Luckily, the dashcams were rolling so when I called Kia and showed them, they had no choice but to own up. I had to take the vehicle back to have the damage assessed, and then back once again for the actual repair. Kia said they could not provide a courtesy car, even though it was with them for over 24 hours.

To make matters worse, when I collected the car after the bumper repair, I got home to find the boot wouldn't open. I have an automatic opening boot, and found when I got home I looked at the rear dashcam footage and they've forcefully closed the boot, meaning I couldn't get it to open or close properly.

I raised this again with them and they said I'd need to bring the vehicle back, again. After some arguing, they agreed to collect the vehicle and repair the boot.

Whats crazy is, their website quotes about their 'Customer Service Pledge', but yet they won't provide a free service for me in this instance because 'they told me the vehicle was ready'. So even though they damaged my vehicle twice, they're wiggling out of following through on their customer service promise.

While the car was in for the bumper repair (for the damage they caused), they polished a small door ding and are claiming this is more than adequate compensation for all of the hassle they've caused.

They offered to cover the cost of my public transport to and from the dealership for the bumper repairs, but only as a discount on a future paid service (as if I'd willingly pay to take my car back there).

I've raised with Glyn Hopkin Head Office, but they are now ignoring me.

TLDR - I won't ever be buying or servicing my vehicle at this dealership ever again.

Professionalism with the bonus of a smile. Second time visiting and second test drive and have already ordered. Mesut is a bonus to the company who is patient and very knowledgeable in his field. Thank you

Jason Hurrell helped make our choice very easy. We were well looked after. Got a great deal. We never felt under pressure, and we were given plenty of time. Everything was fully explained. Great service, beginning to end.

St Albans branch
I visited the showroom as it was time to purchase a new 26 registration Qashqui. As normal the showroom was clean and well suited for customers with refreshments and loos. Although the show room is a bit tight in space, it’s still easy to navigate, I still prefer the previous showroom which was across the road. I’ve been a customer for new cars and annual services since about 2010.

Abdul introduced himself and offered to help, he was professional, friendly and had great knowledge about the latest model. This made it so easy to chose and arrange the order for the perfect vehicle we wanted.

After the order was made, Abdul went through the whole process and ensured that we understood the full process. We had also part exchanged our previous car back to Glyn Hopkins.

Deliver day arrived and the gleaming car was waiting at the exact time. Handover was undertaken and not rushed.

A couple of days later Abdul called just to make sure all was fine and if any questions. I can’t fault the overall service, as usual its been tip top for me.

We purchased an “approved used” MG ZS EV from Glyn Hopkin (Mill Hill) in March 2026, expecting a vehicle that met basic quality and safety standards.

Unfortunately, shortly after collection, we identified multiple serious issues. These included a charging fault that made the vehicle unusable, as well as visible mould and contamination inside the vehicle interior.

Due to these concerns, we exercised our short-term right to reject the vehicle under the Consumer Rights Act 2015.

However, rather than addressing the rejection and refund, the dealership’s focus has been on arranging inspection and potential repair. This is despite the nature of the issues and the fact that the problems were present at, or immediately after, collection.

This situation has caused significant disruption to our family, particularly as we rely on a safe and reliable vehicle for our young children.

The matter has now been escalated to MG Motor UK and Santander Consumer Finance, and is currently under formal review.

We hope this can be resolved fairly and promptly, and that future customers receive vehicles that meet the standards expected under an “approved used” scheme.

We will update this review once the matter is concluded.

I see I am not the only person to complain about the service at Glyn Hopkin Mill Hill. The story is too long to put here, but to precis what happened: i have a 2,200 mile Nissan Leaf (electric) and the battery was flat. The RAC came and said it needed a new battery. He would have changed it but I was under warranty. He said it was a 10 minute job. It took them from lunchtime Tuesday until Thursday morning. No apology and too much more interim agravation to list here.

Nathan made the process streamline and fully engaging and professional, great deal on my part exchange and an exceptional new car, very happy with Nathan and Nissan Chelmsford, first class experience. Thanks

I am sharing my experience to warn other customers about Glyn Hopkin Mill Hill.

I collected an “MG Approved Used” vehicle on 16 March 2026, and the condition of the car was completely unacceptable.

1. SERIOUS HYGIENE CONCERNS
There was visible mould on the rear seat belts and parts of the interior. This is not a minor issue – it is a potential health risk, especially when passengers are expected to use these seat belts. There were also significant stains on the headlining and overall poor interior cleanliness.

2. VEHICLE NOT PROPERLY PREPARED
The car was handed over in a dirty condition, both inside and under the bonnet. Dust, debris, and dirt were clearly visible, which raises serious concerns about whether proper pre-delivery preparation was carried out.

3. SUPAGARD PRODUCT IN QUESTION
I was charged for a Supagard protection package, but no warranty certificate was provided, and given the condition of the vehicle, it is unclear whether this treatment was ever applied.

4. “APPROVED USED” STANDARD NOT MET
The vehicle was sold as having passed a multi-point inspection. However, it had multiple issues on collection, including a charging cable that could not be released and other functional concerns. This does not reflect the standard I would expect from an approved used vehicle.

5. LACK OF TRANSPARENCY
I requested documentation relating to the battery replacement (including Repair Order and SOH report), but this has not been provided.

Overall, this has been a very disappointing and concerning experience. I am currently pursuing this matter formally.

I strongly recommend that anyone considering purchasing from this branch carries out very thorough checks before accepting a vehicle.

As always Tom from sales at the Romford branch, helped with the entire process, that run smoothly, thank you Tom

I am extremely disappointed with the after-sales service provided by Glyn Hopkin (Mill Hill).

On 16th March, I called four times and was repeatedly told I would receive an urgent call back — which never happened. I then called twice again on 17th March and received the same response, with still no follow-up. It felt very frustrating and, honestly, like my calls were being avoided.

I did briefly speak to the manager on the 16th and explained that I was considering cancelling my order due to delivery delays, and that I would call back to confirm. However, after that conversation, I was unable to get through to anyone despite multiple attempts.

Update: After around a day and a half and a total of 7 calls, I finally spoke to Kandice, who was very helpful, understanding, and apologetic. She resolved the issue efficiently, and the matter is now closed.

While I appreciate Kandice’s help, the overall after-sales experience was poor and not what I would expect. Unfortunately, based on this experience, I would not return to this dealership.

Had an issue with a car I brought only a year or so ago. We cannot drive the car due to the alarm not turning off even when driving. Attempted to book this but was told the earliest was a month away. Left with a car that we can’t use we decided to drive to Glynn Hopkins Colchester to seek help. Was told by the front desk there was nothing they can do and no one to help even for a quick fix. Luckily with the car alarm sounding in the car park a mechanic came out and took 2 minutes to unplug the sounder. So it turns out someone did have only a minute or two to help despite what the lady (assistant manager) at the front desk said. No courtesy car available so they see it as nothing they can do. Went back in and they suddenly found an early slot (still over a week away) and again was told there was nothing they can do. Terrible service with no helpful solutions and now without a car that we need.

Harvey was great as were the rest of the team. Not pushy and knowledgeable.

Horrible customer service by agents acting like they know it all .
I complained about my battery which is now dead after 5 years . Phoned customer service put on hold 4 times after getting through the systems was unable to find my account and they claim without any knowledge that my warranty had expired when my battery warranty is 10 years from manufacture nissan . But customer service insists my warranty had expired even before checking my account which they couldn’t even find . So I’m assuming my account doesn’t exist or deleted of there records?
I still awaiting telephone call from Nissan still waiting after 4 days .. won’t hold my breath !
They even stopped nissan customers from charging the electric cars on their compound at GLn Hopkin Nissan on Romford road London E12 5LH.
Absolutely atrocious customer service .
Won’t even bother using Nissan again!