Great Little Trading Co. Reviews 

2,153
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their exceptional quality, thoughtful design, and durability. Many find the items well-made, sturdy, and built to last, often exceeding expectations. Reviewers appreciate the beautiful and innovative designs, highly recommended for lasting value and children's play. However, some customers also noted issues with delivery and order fulfillment. These included damaged parcels, missing components, or incorrect deliveries, alongside reports of significant delays and unexpected high shipping costs. While many experienced excellent customer service, a few reviewers encountered slow responses, unfulfilled orders, or difficulties obtaining refunds.

What people talk about most

Product

Consumers find products to be of high quality, well-made, and designed to last, with many items igniting... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the products as top-notch,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast and efficient delivery,... See more

Order

Users describe ambiguous interactions with order, with many customers experiencing significant delays,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One piece of our parcel arrived damaged, but customer service were quick to offer a full replacement, at great speed. Just what we needed being on a tight deadline. Quality of the products top notch :... See more

Rated 3 out of 5 stars

My daughter wanted to order something however she lives in the highlands so instead of £3.95 cost for delivery, the delivery jumps to £40!!! We have had to have the items delivered to my house in the... See more

Company replied

Rated 5 out of 5 stars

Wake up everyone - beautifully made, very reasonably priced toys that will bring joy for many years to come. £15 for a gorgeous breakfast set complete with a toaster that pops up - absolute bargain... See more

Company replied

Rated 5 out of 5 stars

I have purchased numerous things from this company over the last few months. Recently I purchased their Toddler Tower. I made an incorrect order re colour so ended up making duplicate purcha... See more

Company replied


Company details

  1. Children's Furniture Store
  2. Baby Store
  3. Bed Shop
  4. Childrens Home
  5. Children's Toys Store
  6. Decoration and Interior Design Store

Written by the company

Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need. Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families. Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting. Check out our full product range at gltc.co.uk


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(2,153)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfortunately had to cancel

Unfortunately, I had to cancel my order as it wasn’t despatched in anywhere near the timeframe advertised on the website. Fortunately, customer services did respond and refund me, but clearly need to improve on despatch and delivery times based on recent reviews.

17 April 2026
Unprompted review
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Reply from Great Little Trading Co.

I am so sorry to read that we let you down with our delivery. We are currently in the middle of a warehouse move which is causing some delays. We're trying our hardest to ensure minimal disruption during this period and that we contact customers to advise of delays. I am truly sorry we let you down on this occasion. Our normal service will resume very soon.

Rated 1 out of 5 stars

Ordered a wooden farm set a few weeks…

Ordered a wooden farm set a few weeks back. Apparently the first got sent to the wrong warehouse so they are resending another out. This was last week. Still no order received or no update of dispatch. Have now stopped responding to emails. Would not order from them again, not impressed!!!

15 March 2026
Unprompted review
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Reply from Great Little Trading Co.

I am so sorry to hear we let you down. We are currently in the middle of a warehouse move which has caused some disruption. If you can provide your order ID we will investigate what has happened with your order. Best wishes Lisa

Rated 1 out of 5 stars

Ordered a transport woven storage…

Ordered a transport woven storage basket despite having a previous bad experience with this company to give them a second chance. Ordered 11 days ago. No product received at all. Emailed 5 days ago asking for update. No response. Will not use again. It looks like I’m not the only one as recent reviews are very mixed.

28 March 2026
Unprompted review
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Reply from Great Little Trading Co.

I am so sorry to read about your recent experience. I can see your order was delivered on Monday 20th April and that there was a delay with your order. We are currently moving warehouses to improve our service but this is causing some short term disruption as we move. We are trying hard to communicate with customers and keep them up to dated. I am sorry to also read you didn't receive a response on email. Could you please confirm which email address you used or if you replied to your order confirmation? We're looking into technical issues as our average response time is 14 hours, so we are concerned that some emails aren't coming through. Best wishes Lisa

Rated 5 out of 5 stars

What an amazing company

What an amazing company. I ordered a couple of playsets for my grandson. Delivered very promptly but a toy knife from one of the sets was missing. I messaged on instagram and got an immediate response with an email address. Emailed and again got an immediate reply. A complete new set was posted the next day and arrived this morning. Could not be better service. Will certainly use again and highly recommend. Thank you Great Little Trading Company, so nice to see good old fashioned service.

10 March 2026
Unprompted review
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Reply from Great Little Trading Co.

That's so good to hear! Thanks for taking the time to leave such a lovely review 😊

Rated 5 out of 5 stars

After a fault developed with one of the…

After a fault developed with one of the products the customer service team arranged for a replacement. Although there was a delay in delivery of the replacement due to lack of stock, the team were really helpful and friendly.

9 March 2026
Unprompted review
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Reply from Great Little Trading Co.

Thank you so much or you patience and understanding. It's so important to us that we can solve problems for you as quickly as we can!

Rated 5 out of 5 stars

Incredible Service

We received incredible service from GLTC, they went above and beyond for us to ensure we received our daughter’s birthday present on time.
It’s rare these days to experience such a personal level of care with some companies so it was a joy!
We will certainly be ordering again as all their items are fantastic and such high quality!
Thank you!

2 March 2026
Unprompted review
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Reply from Great Little Trading Co.

That's such incredible feedback - thank you for sharing! And we hope your daughter had a lovely birthday celebration 😊

Rated 5 out of 5 stars

I just wanted to write what a great…company

I just wanted to write what a great little company this is. We had an issue with our order which was sorted quickly with Sally. The delivery team were great and installed the bed very quickly. Excellent bed (Paddington Mid Sleeper) my granddaughter loves it. Thank you so very much .

16 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thank you so much for the feedback Cheryl - we really appreciate it. We hope your granddaughter has many sweet dreams in her new bed 😊

Rated 5 out of 5 stars

Great value for money and good experience

The reviews had made us slightly apprehensive, but our experience has been excellent. The items were delivered quickly, and well packaged. We sent an email about a minor issue, which was replied to, and resolved, the same day.

The play kitchen and accessories are exceptionally good value for money, and our granddaughter is over the moon with the present. We'd happily buy from them again, and recommend them.

26 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thank you so much for taking the time to share your good experience on here. It really does mean a lot to us. And we're delighted that your granddaugher loves her present. We hope she has many hours of play with it.

Rated 1 out of 5 stars

Appalling process, but good furniture

Appalling! I am so disappointed as the popular perception is that this is a good, reliable company.
In my experience my order took over 14 days and the payment was taken (I haven’t even received it yet!) and accurate communication was poor.
The delivery company XDP is dreadful. Notice of delivery was given on the same morning, which was not convenient, but personal plans were duly changed, only to find the delivery did not turn up.
Impossible to contact anyone directly to sort this out. Understandably I have been left angry and frustrated having spent a lot of time and effort trying to sort out my order and currently having paid for goods I have not received.
UPDATE:
I received the goods and the furniture is of good quality, with clear instructions, reasonably easy to assemble and looks sturdy.

26 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Good morning. I'm so sorry to hear that you've had a frustrating shopping experience with us. It's very disappointing to hear. I can see from the tracking that the carrier has successfully delivered to you now and I hope you're pleased with your item. If there's anything else I can help you with, please do get in touch with us directly on info@greatlittletrading.co.uk.
Best wishes,
Tracy.

Rated 5 out of 5 stars

great service today in sorting my…

great service today in sorting my delivery for a roll up bed. Sally was super helpful!

25 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks for sharing this - Sally will be delighted!

Rated 5 out of 5 stars

This company has become my favourite…

This company has become my favourite place to shop or search for inspiration, since having children. Their products are good quality and on the occasion there has been an issue (one with delivery and another with a damaged shelf), their customer service has been so helpful, prompt and easy to deal with.

25 February 2026
Unprompted review
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Reply from Great Little Trading Co.

That's just brilliant to hear Lisa - thanks for the lovely feedback :)

Rated 1 out of 5 stars

Be careful when paying

Be careful - the website will take your money before giving you the chance to enter a discount code. Let's hope they refund item cost AND delivery charge following my email sent immediately after this somewhat unscrupulous trading method.

23 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Hi Melanie. I'm very sorry to hear about this experience - thanks for flagging it. We will be reviewing the process on our website. We have of course processed the refund for your order (and delivery charge) as per your request. If you'd like to reconsider, we will happily honor the discount code.
Best wishes,
Tracy, GLTC Customer Care.

Rated 5 out of 5 stars

A fantastic company

A fantastic company! I got the Teepee for my son in December and it was an absolute hit, he loves it. It’s so sturdy and well made and built to last. I love GLTC items as the quality is incredible - delivery was speedy and smooth and I’m so impressed with the whole process.

1 January 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks for the review Megan. It's really appreciated. We're so pleased to hear how much your son enjoys his teepee :) It really is a great product.

Rated 5 out of 5 stars

One of our favourite kids brands

We have used GLTC for many years and recently ventured from the toy section into the homeware dept for two super soft beanbags. The quality is excellent, our kids use them for everything from relaxing movie afternoons to building forts! Quick delivery and great customer service too!

13 November 2025
Unprompted review
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Reply from Great Little Trading Co.

Thanks for being such a loyal customer Aimee. Your support of our little brand is really appreciated :)

Rated 5 out of 5 stars

We absolutely love this company

We absolutely love this company! The kitchen helper and greenest bookcase are a huge hit in our house, our toddler loves them so much. Very fast delivery & amazing communication. Would definitely recommend!

19 February 2026
Unprompted review
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Reply from Great Little Trading Co.

Thanks so much for the lovely feedback Shelly. It's much appreciated.

Rated 5 out of 5 stars

Amazing company

Amazing company! Great customer service and even better products, the quality is second to none! Aesthetic and practical is always a winner and this company nail it!

19 February 2026
Unprompted review
Great Little Trading Co. logo

Reply from Great Little Trading Co.

Thanks for taking the time to leave us this wonderful feedback Jessica! It's much appreciated.

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