First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
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See what reviewers are saying
The Delivery agent didnt even bother to ring the bell or try to delivery the package. he happily routed it to a packet shop where as I had to take permission to stay home so i can receive the importan... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
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Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
Company replied
Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
101K reviews
Asks customers to review
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Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
This is the worst delivery service I…
This is the worst delivery service I have ever experienced, still haven’t received my package, there’s no option to give no star because 1 star is higher than the services offered
30 June 2026
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Simple....
30 June 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
danke für dein Feedback. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
The Carrier did not ring my door even I was at the home
Although I was at the home, the carrier did not ring my door and did not try to leave it. Directly they mentioned we could not find the receiver at the home but this is not correct. I was at the home all day.
29 June 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello 📦,
thank you very much for your feedback – we really appreciate it! 🙌
Kind regards 💙
The worst delivery service on the planet
GLS is the absolute worst delivery service I have ever had the misfortune to use. They lied multiple times about attempted deliveries and I still have not received my package. I will never purchase from a company which uses GLS to deliver ever again.
26 June 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
NOT ONCE did they deliver
NOT ONCE did they deliver to me and not LIE about it.
26 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
I don’t understand why always leave my…
I don’t understand why always leave my package at a filliale, im always home!!! Leave at my place!
26 June 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
It was good last time
24 June 2026
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
Unbelievably bad service
Unbelievably bad service. I’ve been waiting for my package since 12:30 p.m. I even rescheduled my day so I could be home today. The tracking app says there are still two stops left, then “your package will arrive shortly,” and then: “There was no one home.” Even though I was waiting. I even looked out the window, and the GLS truck wasn’t even here at the door yet. The employees/drivers are just terrible and unmotivated…
24 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
parcel Delivery
First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or whom take it. but yea it's okay
24 June 2026
Reply from GLS Germany
Hello 📦,
thank you for your feedback. 😊
Best wishes 💙
Your GLS Germany Customer Service team
Use ANY other service besides GLS
Worst company on earth, I gave my full correct address and they wrote "further address information required" then returned my package to sender. When I tried calling their automated bot said it's my responsibility now and to contact the sender and hung up. Disgusting incompetence and 0 responsibility. Hope it goes bankrupt as soon as possible.
19 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
very smooth!
18 June 2026
Reply from GLS Germany
Hello parcel lovers 📦,
Thank you for your feedback. 😊
Best wishes 💙
Your GLS Germany Customer Service team
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Two weeks, when it was supposed to be 2 days, still not delivered
A product that was supposed to be delivered in 2 days. First it proposed to change the delivery to a parcel shop, use two more days to say the changes are being implemented in the system, then say it was not possible to leave it at the parcel shop(no explanation), and the package is now “At the parcel center” for two weeks and half. No one answers to my emails, there is no phone number to call, only an automatic machine.
This is the worst service ever… unbelievable
[edit to answer 24/07/2036] The customer service did answer after this, but most replies were generic (might be even bot generated) in the end just wasted more time, the system kept saying it would be delivered the next day but never was. Now it is doing the same but for returning to the sender.
Unbelievable…
17 June 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Nobody tried to deliver my parcel to…
Nobody tried to deliver my parcel to me, nobody was ringing in my doorbell. But delivery guy marked my parcel as it was refused to accept which is not true. I tried to contact support three times but nobody has answered to my emails during three days already. The worst delivery service ever. My parcel was from France and now it's gonna come back to France.
17 June 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Reply from GLS Germany
Hi Paketliebhaber:in 📦,
cool, dass dir unser Real Time Tracking gefällt! Vielen Dank für deine 5-Sterne-Bewertung. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
👍👍👍👍👍👍👍👍👍👍👍👍
16 June 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
danke für deine Stimme. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
I could not change the address or to…
I could not change the address or to choose GLS shop further away from the original address
15 June 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
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