GLS Netherlands Reviews 

Not delivered to me or my neighbour even I was at home. Just left a package next to post boxes

Two boxes delivered soaked in paint remover from the van.
Driver pretended not to notice.
Website drops a 500 error when trying to complain.

Excellent service

هخ★☆☆☆☆ (1/5)

I am very disappointed with GLS Netherlands and would not recommend their service.

For more than 10 days, I have been unable to receive my shipments. GLS repeatedly claimed they could not find my address, even though they successfully delivered three previous shipments to the exact same address without any issues.

I also instructed GLS to deliver my parcels to the nearest GLS ParcelShop if they were unable to reach my address. I selected the nearest pickup point through their website, but my request was completely ignored.

The lack of communication, repeated excuses, and failure to follow simple delivery instructions have made this a very frustrating experience. I expected much better customer service.

Based on my experience, I cannot recommend GLS Netherlands.
Unfortunately, I followed all the required procedures and instructions on my side, yet my orders were still not delivered. Even my request to have my shipments redirected to the nearest pickup location was ignored, despite this being a reasonable solution after the repeated failed delivery attempts.

What is even more disappointing is that after your team contacted me, I was assured that my shipments would be delivered on Saturday, July 18. Based on this promise, I waited the entire day for the delivery driver, but no one arrived, and I received no update, explanation, or apology.

This situation has caused me significant frustration and disappointment. The lack of proper communication, failure to follow through on commitments, and repeated unsuccessful delivery attempts demonstrate an unacceptable level of service. I expect this issue to be handled seriously and resolved as soon as possible, including a clear explanation for what went wrong and an appropriate solution for the inconvenience caused.

My parcel was delivered open, the card board package was broken and the lids of my creams were loose, and one was left open so the material protecting jars came inside one of jars. The sender did not send package in this state.

I originally left a 2-star review after a driver rang my building intercom, I answered because I made sure to be home for the delivery and my parcel was then left unattended in the building lobby without anyone asking if I was happy for it to be left there. The parcel also arrived with damaged packaging, although thankfully the contents were intact.

Sadly, I now have to lower my rating to 1 star as my experience with GLS has continued to be disappointing.

Since then, I have had another parcel delivered with damaged packaging. This parcel was left in the lobby again but this time was marked as "delivered to a neighbour" when it had actually been left in the lobby.

I also currently have another parcel that was originally due for delivery on 14 July. It was postponed to 15 July, then 16 July, and is now scheduled for 17 July, without any explanation or update. I completely understand that delays can happen, especially during periods of extreme heat, and I have no issue waiting when there is clear communication. The most frustrating part is simply not knowing what is happening.

As I am six months pregnant, I rearrange my work schedule each time a delivery date is provided so that I can be home to receive my parcel. Every postponement means reorganising my day again.

GLS also asks customers to update their delivery preferences, but unfortunately the available options do not really work for my situation. My parcel weighs around 15 kg, so collecting it from a parcel shop or locker is not a realistic option for me. The suggested "safe place" in my building would simply be the shared lobby, where anyone could access it. Given my recent experiences, I do not feel comfortable choosing an option that removes responsibility for the parcel once it has been left there.

All I am asking for is for my parcels to be delivered safely to my door when I am at home, which I always make every effort to be.

I do not enjoy leaving negative reviews, and I would genuinely prefer to update this review after a better experience. I hope GLS can look into these issues, as I would be happy to provide the relevant tracking details directly if needed.

It was not delivered to my doorstep 😔. As a single mom,it was difficult to get help taking it upstairs 😕.

I waited all day while the delivery time kept getting postponed. In the end I received a message that it couldn’t be delivered because I wasn’t home. Which is not true. So they wasted my entire afternoon and then lied about it as well to add insult to injury. This wasnt the first time that I had this experience with GLS.

Top in time. Box was damaged but content was luckily OK

My package was never delivered. At first I got a message from GLS about it being deliverd in a parcel locker near my adress as confirmed, but apparantly that went wrong twice, after that I got an e-mail about delivering the package to an alternative pick up adress. I would be updated as soon as it got there, but I never was, so I rang the place it was supposed to be delivered to. The parcel was indeed registered as due to be delivered there. But after more than a week it wasn’t delivered yet and after calling again it turned out not to be on the ‘to be delivered’ list anymore. The track and trace link is out of order. Sometimes things do not run perfectly, but the lack of communication is really botherimg me.

I've been waiting for my parcel since morning, unfortunately it didn't arrive (another day has passed), the courier didn't even bother to call the phone or the door, he entered it in the system that no one was home... I don't recommend it ☹

Worts delivery service ever. They delayed my package for days and then they said you're not home even though I'm home and they didn't even ring the bell. Never use them.

Received a package from Italy in the Netherlands with no problems at all. While we have experienced delays with PostNL or DHL, because the drivers cancel the delivery, GLS is just perfect.

Never got my order! This is not the first time This has happend

Track and trace is useless - Which day it would be for sure, until very late on site. - No estimated time or like say for example between 2pm and 6pm,on that day. The delivery man was at my building, to delivery the parcel before the email came through. Lucky I was home. Parcel was not completely closed, but my product was ok.

Package was safely delivered!
Thank you!!🙏🏽

Did not receive the package no neighbour has it and its not been placed in a safe place.

If only there was an option for zero stars! Package has already been late and we had to contact the seller to check the status. The seller pushed and GLS finally started processing the delivery. However the indicated home delivery time kept changing. After spending the day at home waiting, the status changed to delivery on the next day and was missed due to false time frames that kept moving.
After that, on two consecutive days the package failed to be placed in an automatic collection point not once but twice, so now already almost a week lost. After that the tracking shows it has been placed in a parcel collection point but the people at the collection point checked and they don’t have it.
It’s amazing how inefficient and unreliable a delivery service could be. Package that was sent from abroad is probably going back now as we missed the delivery window.

Top service. Im living in big appartement complex, and most delivery services just drop packages down by the entrance. Friendly GLS deliverer brought my package right to the door of my apartment. Thank you!

UPD: Delivery happened on an address of the Pick up point and I got an email with the details, however the pickup point’s employee told me that there is no package on my name, and I have to sort this out myself. There is no phone that I can make a call to support and internet feedback form doesn’t work, so Trustpilot is the only option to get a feedback in my case.

Initial message: Delivery happened on a random address, it wasn’t possible for me to get the shipment, so it’s lost. Business owners, if possible, please avoid having a contract with the service.