GLS Italy Reviews 

1 star because I don't have the possibility to rate it for 0. I ordered something from the UK, my parcel arrived and they never delivered it to me with the excuse that the address was incorrect. My address was written in full detail and besides this they never tried to contact me to my personal number to clarify the details that they could not understand- why, I still don't know-. After this, they returned my parcel to their warehouse and they were asking from me to contact the seller to get back to them to reschedule the delivery- why, I also don't know-. When I tried to contact them and explain to them that instead of trying to make the seller reschedule the delivery - who was a clothing brand in the UK by the way - they should try to organise it with me since I am the receiver, they ghosted me and then refused to help me. Worst customer support I have ever experienced and worst carrier I have ever used. It's really frustrating that I don't have the option of a 0 stars rating because even 1 star is an overkill for the quality of their services.

The day when the parcel had to be delivered, the courier hasn’t contacted me, and just gave up brining back to the parcel center my order, after which I contacted the support of the GLS transp. complaining about the situation, managers resolved the issue and managed the next delivery. Therefore the parcel is received, and I as a recipient am happy.

I have now find my package. Thank you. It takes me 2day to find because the address indicated to find my package was wrong

GLS is horrible all the packages I have to be delivered by them was not deliver. I don't recommend. If I see that the store would deliver with GLS I prefer not buying.

It was really quick delivery i was not expecting that punctuality and i was able to track my shipment in real time than was extraordinarily

It is the worst shipping company that can ever exist in Europe. I don't know how this is possible. We bought a house in the countryside in La Spezia; they are the only company that cannot find our address without a problem. With so much trouble, they could deliver several packages in the past, but, still, they fail, and their automatic reaction is that "The address is wrong". They don't even attempt to contact us via phone call or SMS or email. They are just extremely incompetent and sadly shameless. From now on, I will always ask the seller which shipping company they use. If they will ship with GLS, I will not proceed with order. As for GLS, I hope they can just go bankrupt in shame. They took many years off our lives and health. For a very little package, we have to spend hours trying to contact them, asking for the status. I simply detest them and hope that they will not exist soon.

EDIT: After being tortured for a week, their incompetent and shameless courier again wrote that the address is wrong and the street does not exist even though I shared the GPS coordinates with them. If you write the address on Google Maps, you can see it, but their unspeakably skilless and shameless couriers are not capable of doing this. They called me at 8:32 in the morning and it is not possible to call that number back. HOW? Normally, a good shipping company should just come to your address and knock the door. With GLS, it is a nightmare, torture. This company destroys people's health, time and wellbeing.

EU: How does EU allow this company to stay in business? What more do they need for taking their license away? This is incredibly bad.

Veloci e flessibili

This is the fourth time that a shipment has been announced for delivery on a certain date and then cancelled due to delay in reaching the delivery location. This courier is truly ridiculous...
Before sending information on the delivery date, at least wait until you have the package to be delivered at the local office!!!

ABSOLUTELY avoid entrusting your shipments to GLS! Their service is embarrassing from every point of view.

Missed deliveries and false attempts: They have marked delivery attempts on the tracking several times that never happened. I was at home, so it is impossible that they did not find anyone. Never even received a call to arrange delivery or receive instructions.

Forced to collect the package alone: ​​After days of waiting and zero communications, I was forced to go personally to their warehouse to collect the packages. Which is absurd, considering that I paid for a home delivery.

Goods transported in an outrageous way: When I arrived, I found my three 2-meter-long packages placed haphazardly on a single 1-meter and 20 cm pallet, not even centered. The result? Bent packages and visible damage even before loading them.

Item completely destroyed: When I got home, I discovered that one of the items was irreparably damaged. Curved and deformed on the guides and ends, totally unusable.

I strongly advise against it and invite anyone to report these disservices. ZERO STARS IF IT WERE POSSIBLE.

Simply do not come at all, but say the delivery was not possible. Absolutely unreliable.
I will stop buying from shoppers who ship through GLS.

So many, sooo many horrible experiences with this delivering service, always late, always lying that I wasn’t home and that they rang but got no answer, always me having to drive 15 KMs to pick up the package from their headquarters, please for the LOVE OF GOD stop using this company as your delivery service, I’ll pay extra for the delivery just stop using GLS as your delivery service

For 15 days, the company said, they are waiting for the package to be entrusted to them, despite the fact they got it from the deliverer already. It was it "oh we have overload, please patience", but blatant lie. A delay of 15 days only during initiating phase is wild. For such a service, you are too expensive. I really hope, the company switches to another courier.

gentili e collaborativi

Constant delays. They promise delivery within a week or two, but in reality, they don't deliver and don't even send an email. I had to call for several days just to find out that the package was sitting in their warehouse (even though it was supposed to be delivered to my home). When asked why it wasn't delivered to my home, they claimed no one was home, even though someone is always there. Terrible service quality. We will avoid this company in the future!

Great experience with GLS - despite an incorrect address supplied by the original seller, GLS very patiently helped me to coordinate with the sender to correct the problem and my parcel arrived to me at the correct address. Thank you!

I had order some staff for my work from Poland. I saw that delivery will be in 3 days. It’s already 5 days I’m waiting and of course I’ll not have it today, because it’s not working day for this delivery company . I’m not only lost a money and time, but also my clients are mad because they were count on me. Shame.

It is perfect BUT !

The most important info is NOT given ( and competitors do give it):
The info on WHAT package (product) am I expecting.
Order numbers do not help. So I never know what order I can expoect to receive from you!
THIS addition (photo ? of the product) could bring to PERFECTION!!!

As always happening they are not matching the delivery date (but they take of course the money for premium delivery). There is no possibility to contact them since they are pointing you both by AI chat and phone number to a web page that is not showing any form.
No possible to go to take the packet myself.

A company really making shitty all the deliveries!

avete rubato la merce!!!!!!!!!!!!!