Nell email no è specificato dove si trova il locker , merlata bloom è immensa . Potresti dare una referenza
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See what reviewers are saying
This is a terrible company. I wasnt at home when the first attempt of delivery was made. They made no attempt the following day. I phoned the office in Milan but got through to a machine. I phoned t... See more
Company replied
1 star for this delivery company is one tooo many. Absolutely useless and not reliable. A bunch of liars that say they tried to deliver but do not bother. I don’t understand how they exist. It should... See more
Company replied
I ordered clothes from shein am they delivered it yesterday but I was not at home so they didn't deliver it to me, then they send me a message in the app saying (Torino, Delivery failed, type:... See more
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Company details
About GLS Italy
Written by the company
GLS offre soluzioni affidabili per la spedizione delle merci in Italia, in Europa e in tutto il mondo. Consegniamo in Italia in 24 ore e in Europa in 24-96 ore e offriamo altissimi livelli di qualità del sistema e tariffe convenienti personalizzate sulle esigenze di ogni cliente. Con GLS puoi tracciare in tempo reale la tua spedizione.
Hai bisogno di assistenza?
Contact info
Italy
- www.gls-italy.com
2.1
Poor
75K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Siete solo grandissimi truffatori
GLS is a scam, please avoid using it. They never deliever, they mark correct phone and address as wrong. The hold my parcel and informed me we can't deliever because the address and the phone number is wrong which is not true and they say we can't give it to you we only have to return it only if the sender approve. Its a total joke and scam.
GLS è una truffa, evitate di usarlo. Non consegnano mai, contrassegnano telefono e indirizzo corretti come errati. Hanno trattenuto il mio pacco e mi hanno informato che non potevamo consegnarlo perché indirizzo e numero di telefono erano errati, il che non è vero, e mi hanno detto che non potevamo consegnarvelo, ma che dovevamo restituirlo solo se il mittente aveva dato il suo consenso. È una vera e propria barzelletta e truffa.
VERGOGNATEVI voglio i miei articoli subito
25 July 2025
Unprompted review
Reply from GLS Italy
Ciao Francesca
Siamo dispiaciuti per la tua recensione, ti invitiamo a contattarci tramite il nostro servizio customer care indicandoci il numero di spedizione e spiegando l'accaduto. .
L'Assistenza Clienti centralizzata GLS risponde solo tramite modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti), in questo modo potremo fornirti assistenza ed inoltrare la segnalazione alla corretta sede GLS di competenza ove necessario.
Altrimenti tramite sistema automatico al nr. 02 98 03 55 56
Buona giornata
Team GLS
This has been the worst courier service…
This has been the worst courier service I’ve ever experienced. If it were possible, I wouldn’t give even a single star. I strongly recommend avoiding this company; they seem completely unorganized and unsure of how to handle their operations.
25 July 2025
Unprompted review
Reply from GLS Italy
Hi Andrea , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
Very poor
Very poor, terrible service.
In my experience, the GLS Cosenza office tries every possible way to avoid delivering packages to the recipient's address. Sometimes they say the address was incorrect, other times they say the recipient was not at home or could not be reached by phone. So I'm forced to file a formal complaint (Annex 3, on the GLS webpage), waste time, and wait for the delayed delivery.
As a consumer, I pay for the delivery service, which I expect to be delivered on time and to the recipient's address, without fuss or excuses.
Personally, I consider it one of the worst (if not the worst) delivery services in Europe. Avoid at all costs.
22 July 2025
Unprompted review
Reply from GLS Italy
Hello,
We're sorry to hear about your review. We invite you to contact us through our customer service team, raising your concern with Daniela, providing us with the tracking number, and explaining what happened.
GLS's centralized Customer Service team responds only via the form on the website (https://www.gls-italy.com/it/azienda/contatti). This way, we can provide assistance and forward your complaint to the appropriate GLS office, if necessary.
Alternatively, you can contact us via the automated system at 02 98 03 55 56.
Have a nice day!
GLS Team
They fabricated that they attempted to…
They fabricated that they attempted to reach me but they I wasn’t honey but I gave them my studio address which is always open . And now I’m supposed to collect it at a glass point. It’s absurd. Poor service.. couriers are lazy and irresponsible. Awful service
18 July 2025
Unprompted review
Reply from GLS Italy
Hello,
We're sorry to hear about what happened to you. This is certainly not how we normally provide our service. We'd be sorry if a single negative experience made you think this meets our standards. Have a good day, GLS Team.
Repeated delays and then two completely…
Repeated delays and then two completely fabricated delivery attempts. Constant changes to the estimated delivery times made it impossible to meet with a driver. Worst shipping company I have ever dealt with. I wish companies would avoid using them because I don’t have a choice in the matter. Will be complaining to the shippers
16 July 2025
Unprompted review
Reply from GLS Italy
Hi
thank you for taking the time to share your feedback. We're sorry that what you're describing doesn't match our customer experience at all; we'll do our best to make it right. Kind regards, GLS Team
Awful
Awful. Claimed I put the wrong address. I did not. I then had to give them (the same) address again and they delivered 5 days later.
They did not ring my doorbell or call me to tell me they were outside.
Instead they forged my signature on the delivery note and smashed my item by throwing it onto the concrete because they were too lazy to call me.
They are liars and are not to be trusted.
16 July 2025
Unprompted review
Reply from GLS Italy
Hi Katie, thank you for letting us know about this issue. We will take the necessary measures to ensure this doesn't happen again. We apologize for the inconvenience. Kind regards, GLS Team
One star is too much
GLS is the ONLY company that is NEVER able to find my address. No other delivery company has ever had this problem.
I don't believe they actually try to deliver, I believe they falsely update delivery attempts to save money and force people to come to their office.
Additionally, it's very difficult to reach anyone in customer service.
I've recently settled in Italy, the GLS website has an english option but the chat doesn't recognize english so it's impossible to get past the bot and speak to a human.
I'll be informing the company I've been servicing that as long as they are using GLS I am no longer able to service them. Yes, GLS is that bad.
9 July 2025
Unprompted review
Reply from GLS Italy
Hi Jill, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
Gls are never correct.
They always say that tried to deliver but nobody was home. It's a lie, they never come to my house, i went home, and looking outside. Never ring never call, never email. Thay can't do it, because people work, and have to ask for permit sometimes.
11 July 2025
Unprompted review
Reply from GLS Italy
Hi Dorian, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
What a complete and utter waste of time. Couldn't make delivery due to a blocked road. So dropped it at a parcel shop 12 km away. The whole idea of a courier is to deliver the the parcel.
What a complete and utter waste of time
10 July 2025
Unprompted review
Reply from GLS Italy
Hi , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
my package did not move (lost one week)
UPDATE : a second similar experience just occurred this week (from Friday to early today (Thursday), the package did not move from GLS Italy , RESULT : one more customer lost due to GLS !!!!
--- Previously ----- For a whole week my package did not move, then finally on Saturday it seems that this package was found and finally shipped to Belgium where it arrived the following Tuesday! This package contained personalized items, which were to arrive on the Friday of the famous week in which this package was lost. GLS claims that there have been social movements in Italy, but in the many exchanges with GLS during this week I had never received this information! I doubt the truth for this reason ! In addition, gls does not make any commercial gesture and I lose the value of personalized items, which have become useless, and the shipping costs! I will never recommend gls again, even though I was satisfied before...
23 June 2025
Unprompted review
Reply from GLS Italy
Hi André, we're sorry to hear about what happened to you. This certainly isn't how we normally provide our service. We'd hate for a single negative experience to make you think this is our standard. Have a good day, GLS Team.
I’m really disappointed with GLS
I’m really disappointed with GLS. My shipment has been stuck in Hungary for 3 days with no updates or movement. There’s no clear explanation for the delay, and tracking just keeps saying the same thing. I expected faster and more transparent service from a courier like GLS. Not impressed.
shipment number: 50917169616
7 July 2025
Unprompted review
Reply from GLS Italy
Hello
We are sorry for your review, we invite you to contact us through our customer care service indicating the shipping number and explaining what happened.
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Lyingly update the tracking status and do not deliver at all
They just don’t deliver the items and lyingly update the tracking status: “The parcel could not be delivered as the consignee was absent.”
I know because I was at home and it happened several times with me and also other people. Unfortunately when I receive a package, I don’t have an option to choose, otherwise I would never choose GLS. I would even pay 5-10 euro extra just not to be delivered by GLS.
4 July 2025
Unprompted review
Reply from GLS Italy
Hello Elvin
We are sorry for your review, if any problems should still occur we invite you to contact us through our customer care service indicating the shipment number and explaining what happened.
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Non serve l’assistenza con intelligenza…
Non serve l’assistenza con intelligenza artificiale se non riesce a rispondere a semplici domande
3 July 2025
Unprompted review
Reply from GLS Italy
Ciao Felipe
L'Assistenza Clienti centralizzata GLS risponde solo tramite modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti), in questo modo potremo fornirti assistenza ed inoltrare la segnalazione alla corretta sede GLS di competenza ove necessario. Altrimenti tramite sistema automatico al nr. 02 98 03 55 56 Buona giornata Team GLS
Great customer care service
Great customer care service, the chat option is easy to be used and with quick response.
Via chat is it possible to reschedule the delivery on the day you prefer.
25 June 2025
Unprompted review
Reply from GLS Italy
Hi Andrea
thanks for sharing your experience with us! We are proud to work with such trained and helpful staff, it makes us very happy to know that you were able to count on those who work at GLS! We hope to see you soon, at the next delivery! GLS Team
Worst logistics company ever
Worst logistics company ever. Do not consider using their service if possible. Two products were shipped to me by this company and they messed up two times (confusing my adress TWICE). I had to wait for a month for the first time. Just terrible!
24 June 2025
Unprompted review
Reply from GLS Italy
Hello Vladyslav
We are sorry for your review, if any problems should still occur we invite you to contact us through our customer care service indicating the shipment number and explaining what happened.
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Extremely Disappointed – Parcel Still Not Returned After 1.5 Months Tracking: 93838364066
I am the recipient of a parcel sent from Italy to Germany via GLS. It has now been over 1.5 months, and not only was the package never delivered, but it also has not been returned to the sender.
The parcel tracking number: 93838364066 contains items of deep personal value, and despite repeated follow-ups, GLS has failed to provide any proper update, explanation, or solution.
This level of service is completely unacceptable. How can a logistics company hold a package for over a month with no delivery, no return, and no communication?
My mother — the sender — is still waiting for her package to be returned in Italy. We are both incredibly frustrated and disappointed.
I would strongly advise against using GLS for international shipping. This experience has been nothing short of a nightmare.
2 May 2025
Unprompted review
Reply from GLS Italy
Hello Polina
We are sorry for your review, we invite you to contact us through our customer care service, opening your report to the attention of Daniela, indicating the shipping number and explaining what happened. .
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Reply from GLS Italy
Hello
We are sorry for your review, we invite you to contact us through our customer care service indicating the shipping number and explaining what happened.
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Daniela B
Daniela B. was very professional, and she helped me solve the problem. I am truly grateful for her help. Thank you!
13 June 2025
Unprompted review
Reply from GLS Italy
Hi Monica,
thanks for sharing your experience with us! We are proud to work with such trained and helpful staff, it makes us very happy to know that you could count on those who work at GLS! We hope to see you soon, at the next delivery! GLS Team
Tracking ist cheap whyle to late or…
Tracking ist cheap whyle to late or unreliable from begin to End 🤔
5 June 2025
Unprompted review
Reply from GLS Italy
Hi Maui
We are sorry to know that the service did not meet your expectations. We apologize and take into consideration what you wrote. Have a nice day, GLS Team
Love how they indicate a time frame for…
Love how they indicate a time frame for delivery.
3 June 2025
Unprompted review
Reply from GLS Italy
Hi Angela, thanks for your review!
It is our goal to make your experience satisfying and we are happy that you wanted to share it with us!
Best regards,
GLS Team
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