I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a very good experience at the live chat with Vlad S., it doesnt happened in most of the casino online. Very friendly and taking the time to explain everything thing I asked for.
Company replied
Teresa was very helpful in sorting out my problem with the daily deals, very friendly
Company replied
Alina p was very helpful and managed to help with my enquiry
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
3.9
Great
774 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Amanda was prompt and super helpful.
6 January 2024
Unprompted review
Reply from Glossy Bingo
Hi Trigno,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Amanda.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Withholding my winnings
While having a cheeky play on here I have won a big amount of £2800 they asked for documents I had sent my passport and other bits to them but due to me living with parents they are withholding my money that I have won as I can’t provide them with a gas or electricity bill but when you have explained that everything if in your parents name it’s not acceptable
Each email is different so it’s not that you talk with 1 person they all ask for a different document
I will keep everyone updated intill I have my winning that I won on the 20th December remember they ban you aswell intill you sent in your payslips when I sent in one for a document but it was not acceptable
20 December 2023
Unprompted review
Reply from Glossy Bingo
HI Kelly,
Thank you for bringing your concerns to our attention, and first and foremost, congratulations on your substantial win. We sincerely apologize for the inconvenience and frustration you've experienced during the verification process.
Your feedback is crucial to us, and we want to assure you that we are taking immediate steps to investigate and address the issues you've raised. It's disheartening to hear about the challenges you faced in providing the required documentation, especially when residing with your parents.
We understand the importance of clear and consistent communication during this process, and we apologize for any confusion caused by differing responses in our emails. Rest assured, we are actively working to improve our procedures to avoid such inconsistencies in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your patience. We will be reaching out to you directly to ensure that your concerns are fully addressed and to expedite the resolution of your withdrawal.
Thank you for your understanding, and we are committed to ensuring a positive outcome.
Best regards,
Glossy Bingo team
Reply from Glossy Bingo
Hi George,
Thank you for taking the time to share your feedback with us, and we are happy to see that your experience with Glossy Bingo was positive.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Glossy Bingo.
Best regards,
Glossy Bingo team
Great service
I had a win but hasn't reached account but spoke to Patrick today and he has reassured me it will be in my account for 6pm. Its a really good site easy to use would recommend it
18 December 2023
Unprompted review
Reply from Glossy Bingo
Hi Tracy,
Thank you for sharing your positive experience with us! We're delighted to hear that you find our site easy to use and appreciate your recommendation.
We're glad that Patrick was able to assist you and provide reassurance regarding your recent win. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you continue to enjoy your time with us.
Thank you for choosing Glossy Bingo. We appreciate your support!
Best regards,
Glossy Bingo team
Ok…good Iam happy
16 December 2023
Unprompted review
Reply from Glossy Bingo
Hi Bhaskar,
Thank you for taking the time to share your feedback with us, and we are happy to see that your experience with Glossy Bingo was positive.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Glossy Bingo.
Best regards,
Glossy Bingo team
Great site
Great site, one of the fastest to contact, quick and easy withdrawal process, Patrick is always so helpful
1 December 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, J !!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Thresea was very I formative
26 November 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Neil!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Teresa was so sweet and kind when…
Teresa was so sweet and kind when dealing with me
8 November 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Say Henry!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Prompt professional service by Teressa…
Prompt professional service by Teressa a good site👍
7 November 2023
Unprompted review
Reply from Glossy Bingo
Hi Gary,
Thank you for your positive review of our site.
We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Love the games on here and thanks Tresa…
Love the games on here and thanks Tresa for helping me
5 November 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Wayne!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Was confused over the new bonus offer…
Was confused over the new bonus offer and how it worked. Not used these sites before. James was great he explained everything really clearly and efficiently.
1 November 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Stuart!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
1st class agents 'tonight it was Patrick" no waiting time and the agent was most helpfull.
1st class agents 'tonight
30 October 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Malky!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Nice app like it
28 October 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Khan!
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Had a chat with Patrick sorted out a…
Had a chat with Patrick sorted out a small prob excellent job thanks Patrick.
27 October 2023
Unprompted review
Reply from Glossy Bingo
Hi Topnotchpiperdad,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Patrick was great a real help and…
Patrick was great a real help and deserves a very big pay rise 👏
20 October 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Janine!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
New email…
Had my email account hacked and did not know how to change it. Went on to live chat and spoke to Savannah who was very helpful and changed my email for me so now just have to register new account and away I go.
20 October 2023
Unprompted review
Reply from Glossy Bingo
Hi Yvonne,
Thank you for your positive review of our site.
We are glad to hear that you found Savannah very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
James via Live chat responded well and…
James via Live chat responded well and answered my inquiries swiftly. Satisfactory service.
20 October 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, LuckyKam!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Reply from Glossy Bingo
Thanks for the review, Azeb!!
Please avoid if possible just another…
Please avoid if possible just another site under a blanket of other so called great sites. the gameplay is very laggy amazingly when your about to bonus and if you dont bonus is really low payouts. Hopefully these sites will be taken down in the next few months.
THERES BETTER MORE REGULATED SITES THAT PLAY CORRECTLY.
19 October 2023
Unprompted review
Reply from Glossy Bingo
Hi Martyn,
Thank you for your review, we are sorry to hear that you haven’t had much luck recently. Like all reputable and licenced operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure they are random and fair.
Our support team has reached out to you privately to assist you on how you can get more bang for your buck the reduce the need for you to deposit more in order to enjoy your time with us.
Regards,
Glossy Bingo
Teresa super fast and efficient …
Teresa super fast and efficient Brilliant
18 October 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Mike!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
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