Poor customer service
March 2021 we have acquired a Hyundai Kona (EL), during the sales process it was promised that a charging cable would be set in and delivered with the car.
On the delivery day, the salesperson asked us “You know how it works right?” and delivered us the keys with no explanation of the car, this was our 1st Hyundai and EL car. We were negatively impressed with such a service.
On our first trip when we needed to charge the car on the road, we discovered that no charging cable has been set in the car, creating an unpleasant and unnecessary situation, that luckily could be solved with a long 90 km/h highway tour.
When contacting the dealer, they told us that we probably misunderstood the offer of the cable.
All this situation could be avoided if the expected delivery service had been done.
Independently how efficient a Hyundai can be, that day due to the extreme poor service, could hardly bring us from point A to B, being that the ultimate goal of having a car.
We can recognize value in the car, but the low service and the stress of the unpleasant situation, make us regret our choice.
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To answer the Globus Biler answer:
It is sad how I'm being treated as a customer, simply because I refuse to delete 1 star review.
But the review will stay as it is, because it is well deserved, and bottom line it is my right as a customer.
Best Regards
Reply from GLOBUS BILER AS
Det er svært at tilfredstille en kunde fra Rumænien, som efter 8 mdr. mener hun skal have et gratis Type 2 kabel. Der er desværre ikke ret meget der er gratis i Danmark, heller ikke hvis man som denne person forsøger at true sig til gratis ydelser.
