If I could give this company zero…
If I could give this company zero stars, I would. This was one of the worst customer service experiences I have ever had, and I hope others read this before trusting them with their belongings.
The process began with what felt like a bait-and-switch. I was given an estimate, but when the packing crew arrived, my price suddenly doubled. I had no choice but to move forward because my move was already underway. Even more frustrating, when my shipment arrived, the truck appeared much closer to the original estimate than the inflated amount I was charged. No one has contacted me to review the actual cubic footage or explain the charges.
Communication was terrible. Before I signed the contract, Ryan called constantly. Once they had my money, the communication stopped. Calls went unanswered, emails were ignored, and customer service was nonexistent.
Although the company presents itself as a national moving company, my move was outsourced to local contractors, leaving no accountability when problems occurred.
The packing process was also concerning. The crew disassembled nearly everything they could, creating extra boxes and increasing the volume of my shipment.
The damage and missing items were unacceptable. My 65-inch TV was broken, my $1,000 mirror was shattered, my bed frame and ladder are missing, along with other items.
I immediately reported the missing bed frame at delivery and was promised it would be delivered later. It's now been over a week with no delivery, no update, and no communication despite repeated attempts to reach someone.
This experience was stressful, expensive, and incredibly disappointing. Between the inflated pricing, terrible communication, damaged property, missing belongings, and lack of accountability, I cannot recommend this company.
Do yourself a favor and choose another mover. Run. Run. Run.







