An excellent company who employ staff that are engaged and smart, just like their products. I own RS6 and with Global T looking after car/me it takes away 99% of worry in case of 'you know what'. Thei... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Liam Billson was very helpful, professional and efficient in managing my one month contract extension pending the arrival of my new car. Ha had a great telephone manner and all the documentation and i... See more
Helpful staff whilst deciding which device was best for my caravan. Installation date date within good time frame.installation technician arrived promptly and was very competent in where to best place... See more
Great service. Helpful. When I’ve spoken with staff they have always provided clear answers and been more than willing to answer questions. I had no problem transferring a subscription over from one v... See more
Company details
Written by the company
Global Telemetrics is the billing and monitoring platform for several worldwide vehicle security companies including SmarTrack, Shadow Immobiliser, Clifford, Autowatch and provides OEM solutions to vehicle manufacturers. Monitoring Thatcham Security Certified devices using the latest technology and secure cloud based CRM systems to manage customer information and billing. Global Telemetrics specialise in secure data aggregation and management using off site servers for additional protection. Based 9 miles away from the famous Castle Donington race circuit, in Coalville, Leicestershire, Global Telemetrics provide 24/7 365 days a year support for customers worldwide with staff dedicated to help on all aspects of vehicle tracking and recovery as well as customer and engineer advice. Global Telemetrics have successfully recovered over £90 million of vehicles since inception.
Contact info
Telemetrics House, Old Station Close, LE67 3FH, Coalville, United Kingdom
- 0800 279 6401
- info@globaltelemetrics.com
- www.globaltelemetrics.com
4.3
Excellent
203 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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Made me at ease when in a panic
Made me at ease when in a panic that me car wasn't starting and had to do the school trip!
7 November 2024
Unprompted review
Great speedy service
Great speedy service was given. Called Global Telemetrics due to a connectivity issue with my tracker. Ben Welland answered my call and informed me that he would look into the issue straight away, and within 5 mins, connectivity had been restored and Ben called back to provide a full update. Great service 👍
5 November 2024
Unprompted review
My tracker had stopped working
My tracker had stopped working. Was not showing on the map in correct location plus not getting alerts. Was working within 30 minutes
5 November 2024
Unprompted review
New to Trackers
Needed some help and advice about my new tracker, the Lady I spoke to was very friendly, understanding and helpful.
Couldn't ask for more. Thank you.
1 November 2024
Unprompted review
Great fitters
Great fitters, very knowledgeable and helpful. Moved over from Vodafone, much better service with Global Telemetrics.
30 October 2024
Unprompted review
Top notch customer service
Top notch customer service.
Knowledgeable, polite and very helpful customer facing team backed up by strong technical experts. Great follow up too.
25 October 2024
Unprompted review
Kirsty was the one to deal with…
Kirsty was the one to deal with everything for me top girl 5star
17 October 2024
Unprompted review
very helpful and perseverant tech…
very helpful and perseverant tech support helping with lost password/access issues.
17 October 2024
Unprompted review
Absolutely Brilliant
Excellent service from 1st contact to installation and going live with our new tracker. It has been absolutely seamless and everyone I have dealt with from the Installers Tom & Emma at T-Tech and everyone at Global you have all be brilliant!!! Thank you very much !!
16 October 2024
Unprompted review
Tracker app
I had a problem with the tracker app, but it was sorted out promptly, courteously and professionally.
14 October 2024
Unprompted review
Excellent service and fantastic staff
Excellent service and fantastic staff
13 October 2024
Unprompted review
This could be a very bad experience
I suspect I am about to have a very bad experience with this company. Their technology, which I paid over £300 to have installed in my car 4 years ago stopped working yesterday, the first day of the month. They would like to charge me £249 to "upgrade" to their new "working system". Their technology fails and I have to pay over again for a system that will allow them to charge me a monthly usage fee?
2 October 2024
Unprompted review
Hold Messages Awful - Otherwise an Excellent Company
An excellent company to deal with - their hold messages are dreadful though!
30 September 2024
Unprompted review
Great Company
Been having problems installing the app on my phone,called global telemetrics for help and couldn't have asked for a better service,very professional on the phone knew exactly how to rectify the problem and had it working in seconds by talking me through it step by step.From my personal experience I can say I thoroughly recommend them.
5 September 2024
Unprompted review
Helpful and reassuring
Easy to contact and helpful advice and explanations given. We were contacted when changing the vehicle battery even though we had notified them. just to check all was well.
1 September 2024
Unprompted review
Best tracking company
Best tracking company. Always on the case. Always trying to help.
2 September 2024
Unprompted review
Bought a car with a system fitted
Bought a car with a system fitted , set up and transfer was easy and seamless, App is great and easy to use.
Been really helpful with plate changes etc.
I would highly recommend GT
30 August 2024
Unprompted review
Very good service
Very good service. The customer centric approach is rare these days. I have no hesitation recommending this company.
28 August 2024
Unprompted review
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