Global Reach Partners Reviews 

642
•
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Too expensive and too impersonable (ruthless). I consistently have better experiences with other FX firms. The icing on the cake is receiving an email from them advising: "As part of our transi... See more

Rated 1 out of 5 stars

Extremely poor customer service from this company. They're looking to rob you at every opportunity. A currency exchange house should be a partner in business to help each other however this company... See more

Rated 5 out of 5 stars

Customer Focused, Pragmatic and Trustworthy. Lauren’s team helped us to transfer our UK house sale proceeds to Australia at a very competitive rate. Don’t bother with your own bank, who’ll overcharg... See more

Rated 3 out of 5 stars

This is necessary especially if there has been a hiccup in a transaction which is currently the case for Me. Email contact at each stage is especially important. I only found out that GR had a s... See more

Company replied

Company details

  1. Currency Exchange Service
  2. also in
  3. Money Transfer Service

About Global Reach Partners

Information provided by various external sources

Specialists in foreign exchange and international payments for private clients and businesses

  • Highly competitive exchange rates – saving you money.
  • 24/7 access to live, transparent exchange rates.
  • Proactive guidance through the foreign exchange markets from a team of experienced professionals.
  • Fast, efficient transfers – ensuring funds arrive on time, to the right place.
  • No commission or hidden charges

The safety and security of your money is our priority. As a registered Money Services Business, we are regulated by HM Revenue and Customs and act strictly in accordance with the UK Money Laundering Regulations. We are also supervised by the Financial Services Authority in accordance with the Payment Services Regulations 2009.

Global Reach Partners is recommended by Which Money magazine as the most cost effective currency specialist and has been endorsed by the Sunday Times List of Best Companies to Work For.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(642)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personal service, straightforward process, good deal

I worked directly with the same person for multiple transactions related to relocating from the US to the UK. He offered good advice and made a complicated process straightforward. I would not have felt competent to make a forward trade to lock in a currency rate but they talked me through it and I was better off as a result!

25 July 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Mark Ackroyd has been superb throughout. Very patient without being patronising as he guided me through the process, I couldn't have asked for a better service all round.

8 July 2016
Unprompted review
Rated 5 out of 5 stars

Always sensible, always helpful.

We would recommend Global Reach Partners. We have dealt with them for around 12 years now and have always found them to be reliable, helpful and always with a sensible opinion and view which we have trusted in the past and always found it sound.

27 June 2016
Unprompted review
Rated 4 out of 5 stars

Good but

All fine but the dealer I was with somehow forgot to send me necessary info as promised and had to ring back to remind them when nothing happened.

24 June 2016
Unprompted review
Rated 5 out of 5 stars

Feedback

Your trading staff answered all of the questions I had well allowing me to make the relevant decision on my trade.

23 June 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent friendly and efficient service - nothing was too much trouble and a very fast transfer of funds at a good exchange rate. Help was there to support me through my first transaction, but the web site is not difficult to use.

16 June 2016
Unprompted review
Rated 5 out of 5 stars

excellent service

IT was he first time I used Global and was not sure how good they were, I found them to be very helpful and efficient, I will be using their services again

25 May 2016
Unprompted review
Rated 1 out of 5 stars

Unacceptable handling

I made a payment from my fiance's account and they asked me to fill in a third party form and send a copy of his passport. As we are european, we do not need a passport and he does not have one, so I sent them a copy of his ID card (which has exactly the same validity). However, they insisted on their inability to verify him with the ID card and insisted on sending them a copy of the passport. I try to explain that passport and ID card have the same number and they should be able to verify his identity anyway, but they were incapable of doing it.
Now, I am waiting for my euros to be refund which will take a few days. So, I do not have euros and neither pounds.

12 May 2016
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Many thanks for taking the time to leave a review. Unfortunately our systems are unable to electronically verify European ID cards and therefore a passport copy would have been the only accepted ID copy without asking for an official certification. As a financial services institution registered with the Financial Conduct Authority (FCA), Global Reach Partners has clear anti-money laundering policies in place to protect clients, the business, and the market from criminal activity. One of the procedures we have in place involves identifying the source of any funds that are received in to us, and for this reason you were asked to verify your fiancé’s identity. If you chose to use our services in future, we have an internal system that can automatically allocate your funds to your account when they’re received from a bank account in the account holder’s name. For the currencies you’re trading, this could mean a same day turn around on payments, making sure you received your funds safely and swiftly. We hope that you’ll consider giving us a second chance so that we can help you with your future foreign exchange needs.

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look