Glebe Healthcare Reviews 

111
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Highly recommended. Excellent service and fantastic range of products. The staff could not have been more helpful in every way and shipped the wheelchair we ordered without delay. They also helped... See more

Rated 5 out of 5 stars

I ordered a power assisted wheelchair. The information provided was really useful in helping me to decide. It was delivered within a few days by a gentleman who was helpful and informative, taking me... See more

Rated 5 out of 5 stars

Bought an Pride Jazzy Air 2 in 2020. Few problems with it in first year. Always sorted out quickly with parts and Technicians. Just ordered new wheel Nov 22 as always excellent Customer Service.... See more

Rated 1 out of 5 stars

Avoid! After a pleasant experience January 2021, I thought we would return for a further purchase.... how wrong was I! Ordered a powerchair with a delivery time frame of 3-4 working days. No contact... See more

Company details

  1. Mobility Equipment Supplier

Written by the company

We are a GB Based retailer of healthcare, mobility & well-being products. With a mission to ensure we deliver the same level of service you would expect from a local supplier, we can deliver, set-up, demonstrate, repair and maintain our mobility equipment and furniture nationwide at competitive prices.


Contact info

3.4

Average

TrustScore 3.5 out of 5

111 reviews

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3.4

All reviews

(111)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Very comfortable, easy to use.

We chose next day delivery, we ordered the wheelchair in the evening so it arrived in two days in the morning. I had emails to confirm the arrival time. It arrived in a big box but my husband had no problem with it. The wheelchair is very comfortable. I had a similar style of wheelchair before and it takes a bit of getting used to along pavements.

24 September 2023
Rated 5 out of 5 stars

The chair itself is really comfortable…

The chair itself is really comfortable and we were really thrilled with it. The unfortunate thing is that we paid extra to have it delivered on a Saturday and it did not arrive. The Company apologised and returned the £30 we paid for this delivery. My husband who has died since would have been able to sit in the chair on the Saturday but was unable to use the chair afterwards because his health had deteriorated.
Mrs CABorshell.

8 September 2023
Rated 5 out of 5 stars

Excellent service!

All that I order arrived very soon and in perfect condition, all was packed so well that it makes me happy to get this order. Thank you!!!

4 September 2023
Rated 5 out of 5 stars

IF I COULD GIVE THIS COMPANT 100 STARS

IF I COULD GIVE THIS COMPANT 100 STARS
I WOULD, I ORDERED A LOMOND BED AND MATTRESS FOR MY DAD WHEN HE WAS DUE OUT OF HOSPITAL, THE MAN ON THE PHONE WAS REALLY HELPFUL AS I WAS HOPING MY DAD WAS DOMING OUT QUICKLY.
UNFORTUNATLY MY FATHER HAD COMPLICATIONS AND PASSED IN HOSPITAL, I RANG GLEBE AND THE LADY WAS ABSOLUTLY AMAZING, SHE STOPPED THE DELIVERY STRAIGHT AWAY AND REFUNDED MY MONEY.
I CAN NOT THANK THIS COMPANY ENOUGH AND WHEN ALL IS SORTED WITH MY FATHER I AM GOING TO ORDER A BED FOR MY MUM, BUT AT THE MOMENT SHE IS STRUGGLING WITH THE LOSS AND WANTS TO KEEP OLD BED AT THE MOMENT

ABSOLUTLY AMAZING AND HELPFULL COMPANY

2 August 2023
Unprompted review
Rated 4 out of 5 stars

Thank you

Got off to a bad start with the website not being very clear about VAT exemption, but was sorted out. Delivery earlier than expected, well pleased.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Such an exceptionally helpful experience.

I rang this company on 29/06/23 to discuss the Dietz Taima Rollator. I have a balance problem and need a rollator to help me get around. My present rollator although good is not the easiest over ruts on the country walk or beach (sand or pebbles), I believe that the Dietz will help me regain far more fully my freedom. It has pneumatic 12” wheels seems very well balanced and caused me no problems going over our gravel path or the steps!!
On ringing Glebe Healthcare, the help I received was outstanding and when I ordered said rollator was told that it probably wouldn’t arrive till 4/07/23; which was fine. However much to my surprise and joy it arrived just 2 hours ago today the 3/07/23. Huge thanks are due to the gentleman I spoke to last Thursday and the warehouse who got the delivery process working. Not forgetting the delivery driver who put the parcel in our hallway for us.
This is the kind of shopping experience that is truly exceptional. Thank you Glebe Health Care for having such exceptional staff.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service.

Great service from Glebe healthcare, very prompt delivery of mobility scooter and after a slight issue found, glebe picked it back up and fixed it, sending it back to me within 3 day, would highly recommend using this company.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Dash Rehab Z Fold rollator sold by Glebe Healthcare

Glebe Healthcare are the best for customer service and communication. They actually answer the phone which makes a huge difference and sorted my delivery which arrived the same day. I purchased a Dash Rehab Z fold rollator. It is fabulous with strong parking brakes and other useful accessories, and very easy to put together without tools. It was much less expensive than two others which I have, and have been a problem. Their customer services were awful and told me to take the rollator to a bike shop. Had only had it 6 months.

13 June 2023
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Poor customer service
Ordered a Solax folding scooter, it promptly arrived and worked fine apart from a fault with the steering, they offered to send replacements, but these were from another scooter. They confessed they can order parts, but they have no access to service manual or parts list, since they refused to supply. Any registered dealer would have this, so what sort of firm is this. ?My client wanted same scooter ,but now they wont supply Avoid this outfit>

7 June 2023
Unprompted review
Glebe Healthcare logo

Reply from Glebe Healthcare

Good day. Exploded parts diagrams are generally not sent out to the public, as it is up to us as the retailer to make repairs. Our staff have been courteous and responsive at all times, and we provided a video demonstration and the spare parts requested to make the repairs. We take very good care of our customers and have never left anyone high and dry with a scooter we cannot supply parts for.

Rated 5 out of 5 stars

I have had the best of service from the…

I have had the best of service from the staff at Glebe Healthcare, everytime i have emailed them either Tara or Joshua have responded very quickly and professionally, i am 100% delighted with my automatic folding mobility scooter.
Thank you Glebe Healthcare, Tara and Joshua.

22 May 2023
Unprompted review
Rated 5 out of 5 stars

shoprider cadiz

i purchased a shoprider cadiz mobility scooter , tara hurst was amazing and so helpful , kind polite and caring , she really is a credit to this company....it has made my life so much better i am just not existing i am also now living . this scooter cost on amazon £3149 but on glebe it cost me £1794 it drives like a dream .that's a huge saving. so thankyou tara for all your help and also thanks to lee the delivery driver who was wonderful and helpful ......amazing

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Pride Go Go Elite Traveller Sport

The Glebe Sales Admin team have been super helpful from the moment my husband placed the order. He had initially set the delivery up for an incorrect address of Close instead of Chase but this was soon rectified and we were contacted very quickly with a delivery date of the 25 April when we hadn’t expected the scooter to be in stock so soon due to it being on a back order. Tara in Glebe’s Sales Admin team has been particularly helpful as she went out of her way to help find a suitable rain canopy for the scooter. Which will become a purchase for another time, We haven’t yet assembled the scooter for my Mum but intend to do so this weekend. I’m very hopeful that this will help provide her with the independence she craves, allowing her to visit the cemetery which we struggle with due to her mobility issues and will also stop me banging her into doorways when I push her in a wheelchair. The price of the scooter with Glebe as the supplier has definitely made it more affordable as a family to purchase this for her and we are hopeful this will last her many years to come.

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service as it should be - Perfect!

I needed to purchase a power chair for my Mum for occasional use (so I didn’t need an all singing/dancing model) I spotted the ´Dashi Eco on Glebe’s website which looked perfect for our needs and was £600 cheaper than anywhere else online but I wanted to check a few things first. I called Glebe and spoke to Josh first who was incredibly helpful. Long story short, to use the chair in the way me and my mum needed to use it required an ‘optional accessory called an ´ Attendant Bracket’ which the chair didn’t come with. It was at this point Tara took over the sale and ordered the optional accessory direct from the manufacturer (at no additional cost) Delivery was prompt and communication was excellent throughout. I wouldn’t hesitate to use Glebe again as the service was perfect - and both me and my Mum are delighted with the chair!

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Incredibly good and competent service.

Very straightforward with no problems!
First of all, we did NOT buy our Dash e-fold electric wheelchair from Glebe Healthcare. Support from who we bought has been dreadful.
So I approached Glebe.
We needed a fairly obscure part. I submitted a photo of the part to Glebe, who sourced the part at a low price.
It was delivered within a few days, and I was able to fit it simply, to get the wheelchair functional again in North Cornwall. Perfect.

14 March 2023
Unprompted review

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