Giztop Reviews 

2,102
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers had a great experience with this company. Customers frequently praise the product quality, noting items arrive as described, often with English ROMs and excellent packaging, providing a cost-effective alternative. Many people highlight the efficient and quick delivery service to various international destinations. Reviewers also appreciate the responsive and helpful service, finding the ordering process simple and communication fluid. However, some customers noted concerns with order fulfillment, including significant shipping delays and instances where products were not received or differed from descriptions, such as missing software or being repaired. A few people also mentioned unexpected customs fees or tariffs upon delivery, affecting the final purchase cost.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast shipping... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as delayed shipments,... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising the great and reasonable... See more

Service

Clients share positive opinions on service, with many reviewers praising the fast, smooth, and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,102)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

It was my first experience with a Chinese wholesaler, and I'm completely satisfied. Fast, precise, and punctual.
Thank you.

4 November 2025
Rated 5 out of 5 stars

I was hesitant to buy import…

I was hesitant to buy import electronics, but the product from Giztop was exactly the specs I wanted with no US release yet. Giztop's name came up in multiple YouTube creator videos as a place to use and they did not disappoint. Giztop was simple and shipping was quick. I had to pay a small tariff import fee through DHL for the customs overage, but I was warned ahead of time. I would buy from Giztop again, no problem.

7 October 2025
Rated 3 out of 5 stars

Fast shipping but bad service

Fast shipping but bad service. I bought a Oneplus Ace 5 and it broke by normal use, still under warranty and i sent it back. Barely got updates about if my phone was being repaired of if a new one got sent back.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Good

Quick delivery, around $40 each in customs for Lenovo Xiaoxin Pad Pro 12.7 and Redmi Note 15. Both arrived in good condition, no issues so far.

9 September 2025
Rated 5 out of 5 stars

Would Order From Again

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay a tariff to UPS (shipped to US) but that is no fault of the company.

8 September 2025
Rated 2 out of 5 stars

I bought the new xiaomi 17 pro max from…

I bought the new xiaomi 17 pro max from giztop the phone was in-stock i paid extra for the express shipping which would get the phone to me in 10 business days. Its been 7 days so far since i purchased the phone and they still haven't shipped the phone . everytime i contact them they keep saying not to worry it will be shipped, i contacted them again yesterday and said they will pass on the message to get my phone shipped. Now the only think i can think of is they are selling phones that are out of stock !! Why did i pay for express shipping i don't understand at least tell me the truth instead of making me wait and worry about not receiving the product i purchased or send my money back for the express shipping that i paid extra for !!! I will give them tis tho they are quick to reply my messages just not very good at solving problems

5 September 2025
Unprompted review

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