Giztop Reviews 

2,102
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and punctual delivery service, with items often arriving quickly and well-packaged, even for international shipments. Many are satisfied with products, noting their excellent condition and competitive prices, often offering significant savings. Reviewers also appreciate the responsive customer service and straightforward ordering process, with fast communications and efficiently addressed concerns. However, some people mentioned issues with product accuracy, such as devices lacking promised software or being repaired instead of new. A few customers also experienced significant shipping delays or orders not arriving as expected. Additionally, some reviewers reported unexpected customs fees upon delivery or difficulties with refunds.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery, with many expressing satisfaction with... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the great and reasonable prices, often... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the top-notch, fast, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(2,102)

170 reviews in the last 12 months

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Rated 4 out of 5 stars

No complaints on my last few…

No complaints on my last few transactions. The only reason why they're not getting five stars is because of past experiences. I thought I would give them another try with some Bluetooth products in both times they delivered. Let's keep this trend going.

5 May 2026
Rated 1 out of 5 stars

No package and no more money

I ordered a phone from Giztop that never arrived, it was blocked at customs and never delivered to me.

I contacted Giztop multiple times for a refund and they simply ignored me.

No phone, no money back.

I've had similar situations with Amazon and eBay over the years, and I always got refunded without a fight.

Giztop, by contrast, seems perfectly happy to take your payment and leave you with nothing when something goes wrong.

I won't be ordering from them again, and I'd strongly urge anyone considering it to stay away.

Order number: 1100122620
Order date: 22.04.2026

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Honor Magic Air Pro 8

My first time purchasing a phone thru Giztop and I couldn’t be happier!! Plus they upgraded my phone at no extra cost because the one I ordered was out of stock. Would definitely recommend to anyone looking to buy a great phone (Honor Magic Air Pro 8)

7 May 2026
Unprompted review
Rated 4 out of 5 stars

My phone was shipped a couple days…

My phone was shipped a couple days late, due to a vacation in China. This was not detailed in the website and it should be.

Otherwise great, third time I buy a phone from Giztop and will again in the future.

3 April 2026
Rated 1 out of 5 stars

It is fraud to me.

I've purchased "IMAK privacy glass screen protector for Xiaomi 15 Ultra" on 4th April 2026 and it mentioned "support ultrasound fingerprint recognition" on the website but turned out the recognition doesn't work.

I sent an email to enquire about it on 12th April 2026 and was replied one day later:"Ok, we checked that you purchased the screen protector as Privacy version, there is no founctions for ultrasound fingerprint recognition, please understand this. "

Then i replied the email on the same day with the screen capture of "support ultrasound fingerprint recognition" but still no response until today on 2nd May 2026.

4 April 2026
Rated 5 out of 5 stars

Great Company Great Service

Great service, fast shipping. Vivo x300 ultra Chinese version works fine with T-Mobile network in the US. Love this product very much.
Thank you for a pleasant and smooth transaction! Will do business again and recommend to my friends.

3 April 2026
Rated 5 out of 5 stars

Helpful Staff

Support Staff at Giztop were very helpful and attentive with my enquiries and issues. Will do business again! :)

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Best of The Best service

Good service, very friendly, always got the latest Chinese flag phones first.
They are the best and especially if you live in Europa, its easy to order a Chinese Phone from them, and they will install Google Play store and remove Chinese bloatware.

I recommend them very very much.

4 March 2026

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