Giztop Reviews 

2,108
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers had a great experience with this company. Customers consistently praise the authentic and functional products, often available at significantly lower prices. Many appreciate the fast and timely international delivery, with items frequently arriving well-packaged. Reviewers also highlight the excellent service, noting responsiveness and helpful communication. However, some customers noted lengthy shipping times from order to dispatch, with items occasionally experiencing delays or not being picked up promptly. Others mentioned paying additional tariffs or customs fees upon delivery. A few also reported receiving products that did not match the description, such as missing promised software or a different item.

What people talk about most

Product

Customers generally report positive experiences with products, highlighting good service, efficient delivery,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast shipping and... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction with the... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the good and reasonable prices, often... See more

Service

Customers consistently note positive experiences with service, often praising its speed, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(2,108)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loving my x8 ultra thanks giztop

Was my first time shopping with giztop everything went smoothly and I received my new phone, I wanna thank the giztop team for all the help answering my questions and don't worry if it takes a while to ship they will ship your phone.

11 April 2025
Rated 5 out of 5 stars

My order originally said it would take…

My order originally said it would take a week and a half to get to me. It ended up getting here in 5 days, which is half the time. Everything worked as it should and we were very pleased. I will do business with giztop again.

5 April 2025
Rated 1 out of 5 stars

People just read the reviews before…

People just read the reviews before buying
Looks like scam company,they robb you even if you cancel the order in the same minute you ordered it...I found on Google a lot of people complaining about them....⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔

27 April 2025
Unprompted review
Rated 5 out of 5 stars

100% Safe 100% Satisfy

I recently made a purchase through Giztop, and I can confidently say it was one of the smoothest online shopping experiences I’ve had—especially when ordering tech from overseas.

First and foremost, what you see on the site is exactly what you get. The product descriptions are accurate, the specs are clear, and the images match the actual product. There were no surprises when I opened the box, which was a huge relief.

What really stood out, though, was the customer support. I had a lot of questions before and after my order—some of them probably not the smartest—but the support team answered every single one, patiently and professionally. No matter how relevant (or not) my concerns were, they always replied quickly and kindly.

Even better, they stayed in touch throughout the entire process, keeping me updated via email about order status, shipping, and even checking in after delivery to make sure everything went well. That kind of follow-up is rare these days and shows they genuinely care about customer satisfaction.

Another big plus: the prices you see are the final prices. There are no hidden fees, no surprise taxes or charges at checkout. It’s straightforward and transparent, which I really appreciated.

If you’re thinking of buying from Giztop but feeling unsure, don’t be. They’re reliable, responsive, and honest—a company that actually delivers what it promises.

6 March 2025
Rated 5 out of 5 stars

first time buyer 100% happy!

first time buyer, but 100% happy! excellent communication and very prompt delivery (only 5 days to get to New Zealand) very highly recommended! very pleased with my Xiaomi 14 Ultra plus photography kit :-)

4 March 2025
Rated 1 out of 5 stars

I ordered an Oppo N5 Global from them…

I ordered an Oppo N5 Global from them and after paying and placing the order they were unable to deliver the phone. They asked me if I wanted another model, I said no cancel the order and to receive my refund I had to pay their Paypal fees on a phone they did not have. Poor way to do business.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience.

In just 10 days I received my Vivo X200 Pro in perfect condition in the Canary Islands, (Spain).
The service and customer service were excellent.
I recommend this store for its reliability, professionalism, and customer communication.
Thank you!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Great outfit.

Great delivery time, great product and customer service. Bought two Oneplus 13 mobile phones, mine was 24Gb version which is not even available in UK.

11 February 2025
Rated 5 out of 5 stars

5/5 stars

Product was exactly what was needed, and delivery was quite quickly considering this is an overseas purchase for me. Thank you Giztop team!

2 February 2025

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