Gilmartins Reviews 

254
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the polite and professional tradespeople who arrive promptly, explain issues clearly, and complete repairs with remarkable efficiency. People frequently mention that work areas are always left spotless and tidy, ensuring a smooth and pleasant experience from start to finish. However, some people mentioned experiencing frustrating communication delays, missed appointments, and long waiting times when trying to reach customer support. Others reported dealing with poor workmanship, uncompleted tasks, and temporary fixes that ultimately failed to resolve the underlying problems properly. A few reviewers also noted that some visits resulted only in assessments rather than actual solutions.

What people talk about most

Service

Reviewers express ambiguous feedback about service, with some customers reporting prompt and professional... See more

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated professionals and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. While... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many consumers praise... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration with unreachable support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted too give Gavin a 5 star but the app would not allow me . Gavin came nice and early bang on time.. He was very present and respectable, he kept his work area very clean also I noticed he c... See more

Rated 5 out of 5 stars

Had a repair scheduled for cracks in grout and tiles in the bathroom. Shikesh from Gilmartins arrived promptly on the dot, completed the work to an excellent standard and fixed additional work that wa... See more

Rated 5 out of 5 stars

Ryan was very friendly he was knowledgeable he listened to me explaining the problem and got the job done .he was well equipped experienced and knows what he was doing. Can he be the one to attend if... See more

Rated 5 out of 5 stars

The contractor went above and beyond to resolve our problem, some of the clips has degraded in our shower unit causing a leak, he went and got the required parts and made sure the shower was in safe w... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

254 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(254)

234 reviews in the last 12 months

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Rated 5 out of 5 stars

The contractor went above and beyond to…

The contractor went above and beyond to resolve our problem, some of the clips has degraded in our shower unit causing a leak, he went and got the required parts and made sure the shower was in safe working order before he left. Highly recommended, polite and fully explained what had caused the issue and what he needed to do to resolve it.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Them 5 stars is for Harry the plasterer…

Them 5 stars is for Harry the plasterer NOT THE COMPANY GILMARTINS. He came to fit my new ceiling in the bathroom and plastered it he was clear about all what he had come to do talked me through it all and done what he said and took his time. Harry if you get to see this A BIG THANK YOU FOR YOUR SPLENDID WORK. 👌🏾

19 August 2026
Unprompted review
Rated 5 out of 5 stars

After waiting 9 months for a…

After waiting 9 months for a electrician to complete a job in my living room I had the pleasure of being appointed Patryk lovely friendly respectful and was able to solve the problem that 5 previous electrian were unable to to do very satisfied customer we need more Patryk in the world thank you

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Engineer!

The engineer Bernard was very friendly when he first came in. Very polite to my daughter also. He worked promptly and done more than I expected. Even cleaned up after himself.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Bathroom tiles

Troy who did my bathroom replacing wall tiles did an excellent job keeping me updated throughout, making sure I was happy with each element, also trying to keep mess to a minimum buy tidying as he went along.
Really happy with outcome.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Wanted to say Thank you to Ryan B for…

Wanted to say Thank you to Ryan B for arriving at the property on time and with all the correct tools for the job.
I say this because in the past we have had random Tradespersons turn up who was only odd job person.
So nice to have a proper tradesperson for once.
Ryan vey informative and respectful too.
He plastered over a resent repair that had not been finished by air ventilation tradesperson and said he would be back in a few weeks to finish the job.
Thank you once again, and let's hope Gilmartins finally has a few more great tradspersons who do the job correctly.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Drain pipe leaks

Very happy with the service I received from Gavin French .My appointment was moved to an earlier date, which I really appreciated. Gavin arrived on time and although he wasn’t able to fully resolve the problem, he made sure that I can now use the bathroom sink safely without worrying about water leaking onto the floor.

He explained that a more substantial repair/replacement is needed and assured me that he would include this in his report to the office.

I also asked him about a separate issue with my kitchen sink. He was very helpful, answered all my questions and said he would include this in his report as well.

Gavin was friendly, helpful and professional. He completed everything quickly, cleanly and neatly, and I was very pleased with the service.

18 August 2026
Unprompted review

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