Gillmans Reviews 

3,259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient online ordering process and the extremely helpful, professional staff who provide exceptional assistance both in store and during delivery. Consumers note that new appliances are delivered promptly, carefully handled, and expertly installed by polite teams who ensure everything works properly. Some reviewers were not happy with the delivery communication, mentioning unexpected arrival times, short notice, or a lack of proper tracking details. A few other people also felt that minor product damages and occasional delays in receiving updates regarding scheduled delivery dates needed improvement.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Product

Consumers find product to be positive, highlighting a great selection and competitive pricing. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their polite, helpful, and professional... See more

Service

Customers report overwhelmingly positive experiences with the overall service, highlighting prompt,... See more

Order

Users describe positive interactions with order, noting that the process is generally straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice showroom. Makes a difference actually seeing things not just online. Also nice to speak with a real person who knows the appliances first hand and was able to give good advice unlike most call ha... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the water feed to my washing machine. Fortunately for us, the engineer was thorough and resourceful. He could have shrugged and left us without a washing machine for anot... See more

Company replied

Rated 5 out of 5 stars

The service team set up a service call quickly and checked our warranty for us. All the calls were friendly and helpful. The engineer who visited us was thorough and careful. He called to introduce hi... See more

Company replied

Rated 5 out of 5 stars

This must be the 5th or 6th appliance we've purchased from Gillmans over the years. They always seem to have very competitive prices and their service is excellent. This time we've purchased a Siemens... See more

Company replied


Company details

  1. Appliance Store

Written by the company

GILLMAN’S A true family run business established in Gloucester in 1969 by Erika and John Gillman. Annabelle and Robert Gillman, the second generation of the Gillman family are the current owners/directors of the business. Gillman’s operate a large retail showroom in Gloucester, a second retail showroom in Ross-On-Wye and also a brand new commercial showroom in Exeter. We pride ourselves on product knowledge, customer service and being a truly family run independent business employing 85 people as of July 2024. We at Gillman's pride ourselves in being the one stop shop for all commercial and domestic appliances for both sales and service.

Free Delivery

Fast, free delivery service

If you live within our Golden Sales Service area, of Gloucestershire, Herefordshire, Swindon, Oxford, Bristol or Bath and your order is over £150.00 we offer free delivery for you, we also unpack your appliances for free!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,259)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

Free delivery by a local company

Free delivery by a local company. Delivered on the day I requested into the kitchen. Thanks.

4 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Very reasonable price and good service

We purchased a condenser dryer from Gillmans. The process was very smooth and the price was the best all around. The product was delivered when expected and with a very nice delivery man. I would certainly recommend Gillmans.

29 December 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Shop local!

It’s always great to be able to support a local business. Gillman’s were recommended by the company who installed our kitchen. I initially came to the showroom for advice on range cookers. The staff were knowledgeable and helpful. My Rangemaster Estel cooker was ordered from them by our kitchen designer.
For this latest purchase, I ordered a Bosch microwave through the website and collected it next day. So easy and hassle free. I’m very pleased with the service I have received both in person at the store and from ordering online.

8 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Outstanding service from beginning to end

Great assistance from Sam in sales before I placed the order. Then very speedy delivery and installation by Luke and ? Who were very friendly, professional and efficient.

9 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Dishwasher

Very good price for dishwasher. Prompt delivery on day request

29 December 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Efficient and straightforward

Easy to purchase on line and the freezer was ready for collection an hour after payment.

2 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Cheapest prices I found

Cheapest prices I found , prompt delivery and great products

31 December 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Thanks for a great delivery and fitting service

Rapid delivery of our dishwasher, with fitting of the new one done perfectly (despite it being tricky).

Quality appliances without the stress and fuss I why we choose Gillmans

14 December 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Amazing

Very very quick delivery, we weren’t in a hurry for our item and didn’t expect it to arrive until after Christmas, it came in 3 days! Fab service

19 December 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great service

Bought a small kitchen appliance at a very competitive price, super fast delivery despite the pre-Christmas parcel load (also thanks to APC!) and very quick to reply to customer queries.
All round excellent experience, thank you all involved!

19 December 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Today on Christmas Eve

Today on Christmas Eve, George delivered a new appliance. George kept me informed of his arrival time. My property is hard to locate but George had no problem finding it. He was very professional, helpful and friendly.

24 December 2025
Unprompted review
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Very good

We are very happy with the entire process, from purchase to delivery. The tumble dryer we ordered arrived at Gillman’s damaged, but they quickly contacted us and rescheduled delivery for just a day later. We are satisfied with the product so far.

thanks to George, the delivery driver -very nice and professional.
We would definitely buy from Gillmans again.

19 December 2025
Gillmans logo

Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great service

Great service, would recommend

8 December 2025
Gillmans logo

Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

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