Tried to get Paul Heaton tickets for Plymouth,presale no luck, main sale still no luck really disappointed as I need a seat Then yesterday I received a message saying some tickets available again s... See more
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Review summary
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It was mostly straightforward, did not like not being able to pick seats it only let me view an avaliable block and gave me seats. I also don't like booking and having to download yet another app t... See more
Company replied
I had presale access via the artist, but the access code didn't work until about 15 mins after the onsale time. Stressful at the time, but eventually managed to get tix after multiple attempts using... See more
Company replied
Only not five out of five as like many ticket purchasing sites, it is not clear where from, how and when actual or digital tickets will be be dispatched.
Company replied
Company details
Written by the company
Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.
Contact info
Manchester, United Kingdom
- www.gigsandtours.com
4.4
Excellent
36K reviews
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Booking was straightforward
Booking was straightforward, as the website is easy to navigate. I am always glad when I can obtain tickets from this site, as it is so easy to book with Gigs and Tours!
1 July 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Louis Dunford Gig
Got tickets for Louis Dunford gig. Brilliant experience buying the tickets from start to finish.
29 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Very Easy To use and great queue management
Very Easy system to work around, managed to get in the queue and purchase tickets with enough time :)
15 August 2025
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
The only thing i found annoying was the…
The only thing i found annoying was the fact the e-tickets couldnt be added to the wallet on iphone other than that pretty good
1 July 2026
Reply from Gigs and Tours
Hello , Thank you for your review. All information regarding downloading your ticket you can find here when you log in - https://www.gigsandtours.com/customerservice Thank you ^M
Rip off company
1 July 2026
Reply from Gigs and Tours
Hi, thanks for your feedback and sorry you're not happy with the fees. We aim to be as transparent as possible with where and when they are charged, detailed why the cost is in place.
We feel we operate a fair pricing strategy in line with industry standards, but thank you again for your comments which we have taken on board. Thanks ^M
simple to navigate around the website…
simple to navigate around the website and book tickets
27 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
User friendly …
Always like gigs and tours easier to use when buying tickets than some other sites.
26 June 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Customer services were very kind
After giving them a one star rating I’d like to change that to a five star rating,after they heard about my situation and that it was impossible for me to attend due to reasons regarding my 84 year old mum who’s severely disabled and that I had to stay home and care for her instead because our carer cancelled,Gigs and Tours listened to my situation after I explained and gave me a full refund,which they never had to do,so thank you very much because we really needed the money back
25 September 2025
Reply from Gigs and Tours
Hello , Sorry to hear this. Tickets purchased are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only or venue). If this is the case, please log in here https://www.gigsandtours.com/customerservice?returnUrl=%2Fcustomerservice%2Fcontactus to query this via our contact form. If the event you have booked for has cancelled or postponed, log in here - https://www.gigsandtours.com/customerservice?returnUrl=%2Fcustomerservice%2Fcontactus to query this via our contact form. If none of the above applies to you then you can see if you are able to resell the Tickets via our partner Twickets.
To check into this further, (subject to Twickets terms and conditions and time dependant on how close it is to the event), please log in here and scroll to the ‘sell these tickets’ option. Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Quick and easy
Quick and easy and I love that I'm not punished with extra fees for buying single tickets.
26 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Impossible to get refund or resell tickets, lost €80
Can't get a refund because I am not dead or about to give birth, making the refund protection add-on literally useless. And I also can't sell the tickets because you have to have a bank account based in the UK, which is only told after the whole process of selling tickets. So now I'm stuck with these tickets and I've lost €€80, as I can't sell them on another site.
Also, the refund information is pretty hard to find.
Last thing, I wish tickets were accessible early on, the concert is in a week and I still don't have my tickets or even information about when I'll see my tickets.
1 July 2026
Unprompted review
Reply from Gigs and Tours
Hello , Sorry to hear this. Tickets purchased are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only or venue). If this is the case, please log in here https://www.gigsandtours.com/customerservice?returnUrl=%2Fcustomerservice%2Fcontactus to query this via our contact form. If the event you have booked for has cancelled or postponed, log in here - https://www.gigsandtours.com/customerservice?returnUrl=%2Fcustomerservice%2Fcontactus to query this via our contact form. If none of the above applies to you then you can see if you are able to resell the Tickets via our partner Twickets.
To check into this further, (subject to Twickets terms and conditions and time dependant on how close it is to the event), please log in here and scroll to the ‘sell these tickets’ option. Thanks ^M
Quick and easy to book
Quick and easy to book! No hidden fees and charges ! The price you see is the price you pay! Thank you
29 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Easy to book and tickets sent straight…
Easy to book and tickets sent straight away Booking gigs as it should be
29 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Quick and easy with no issues
26 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
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