Gigaclear Reviews 

Many thanks to Luke Purdy for getting us up and running within minutes. Customer service from Gigaclear so far has been excellent!

We have been with Gigaclear for some time and have always been very pleased with both the broadband service and the customer service we have received.

Following our recent renewal, I spoke with Olivia who was extremely helpful, understanding and a pleasure to deal with. She took the time to listen to our concerns about the renewal price and helped us find a solution that we were happy with.

It is always refreshing to deal with a company where the staff are friendly, helpful and genuinely seem to care about their customers. Everyone we have spoken to at Gigaclear has been a pleasure to deal with.

A big thank you to Olivia for all her help - we are very happy to be staying with Gigaclear.

I was thinking to cancel my current contract, so i have contacted Gigaclear. Tom at customer loyalty team picked up my call and was very helpful, professional and understanding, thus i have decided to renew my current contract today!!

I recently contacted Gigaclear regarding my contract renewal and the significant increase in my monthly bill.

I spoke with Josh in the Customer Loyalty Team, who was fantastic from start to finish. He was friendly, professional and genuinely helpful, taking the time to listen to my concerns and quickly find a competitive solution.

Not only was Josh able to offer a much better deal, but he actually managed to reduce my monthly bill below what I'd been paying previously!

A really positive, straightforward experience and a great example of excellent customer service. Thank you, Josh. A real credit to the Gigaclear team!

I received excellent service. All my queries were dealt with in a highly professional manner. A pleasure to deal with.

The service and experience i encounted today with your representative Olivia was excellent. I wanted to renew my contract which Olivia was able to do and with the current ecconomic climate was able to offer a reduction on my 18 month contract which always helps. I was very satisfied with tge service provided by Olivia and have been very satisfied with the service provided by Gigaclear over the last 18 months.

Simply put, do not sign upto this company. I have been in a dispute with them over my contract for nearly 15 months. I've been promised escalations and call backs, never received them. I have been told my solution is not possible and then all of a sudden it is. I have had my contract waived without permission. The customer service is so poor, I have never had a dispute with a company last so long and yet, I have never received a inbound phone call from a manager or complaints service because they do not want to deal with the issue over the phone, they want the security blanket of an email and probable AI responses.

Save yourself some time, do not sign up.

Our engineer Tim Mitchell was a pleasure to deal with. He arrived on time, took time to establish the issue and talked me through the solutions available. Once agreed he quickly installed & fully tested to ensure I was happy

What can I say. The service is unreliable in fact it has been down since the 4th of October and I have been using my 4G router. The monthly fee is going up to over £50 per month when my contract expires at the end of November.(OK I have negotiated a lower price but the system is simply not robust enough) The staff are friendly and professional, but really they can’t do anything other than stick to the company rules and regulations otherwise they probably just get the sack. So you can’t blame them they speak with authority, have limited power to do anything.

Our internet went down again ! Thomas H Was our repair engineer , great communication called to give us his ETA , very polite friendly and helpful , sorted out what the problem was quite quickly and efficiently , great customer service and support

Gigaclear are excellent when the service works, but my recent experience following a major outage affecting three households has seriously damaged my confidence in the company.

I had to identify the fault myself, repeatedly chase for updates and push for the issue to be properly investigated. Following the repair, I've raised serious concerns about the reliability of the replacement installation, supported by photographs and concerns raised by one of their own engineers.

Despite this, Gigaclear initially dismissed my concerns without agreeing to a further on-site inspection. Only after repeated escalation has an independent engineering management review been agreed.

The speeds may be excellent, but reliable infrastructure, accountability and effective customer service matter just as much. I've spent an unreasonable amount of time pursuing what should be basic assurances about the reliability of a service I pay for.

My complaint remains unresolved, and I'll update this review as the situation develops, including any action Gigaclear takes to address my concerns.

Update – 2 November 2026

Despite escalating my concerns to Gigaclear’s Executive Office, the situation remains unresolved. An independent engineering management review was promised on Friday, but I’ve still received no findings, inspection date or indication of when the review will be completed.

I’ve supplied photographs, raised specific technical questions and highlighted Gigaclear’s own published guidance about the risks of trees and vegetation around overhead cables.

To be fair, their Executive Office representative has been communicating with me and says she is chasing engineering. However, I’m still left without any meaningful timetable or reassurance about the reliability of the replacement installation.

Very disappointing that so much effort is required to obtain a clear technical response to a legitimate customer concern. I’ll continue updating this review as the complaint progresses.

I've been with Gigaclear since April 2022. Moving over to them from Voneus (formerly Fibrewifi) and my first fiber optic connection in a rural area. I've always had really good service, very few outages, and at contract renewal, they've always given me a much better price than I was expecting. My latest customer experience with Lucy was exceptional. I highly recommend them.

Chris was very helpful and understanding to me . She explained everything very clear and in language that I could understand. Gigaclear are very lucky to have her working for them.

The Customer Support team, in the shape of a young lady called Alfie, worked diligently to resolve the problem. I was far from satisfied when I first reported what appeared to be a speed issue. I did not want to spend time checking wires and equipment which I do not understand; i had hoped an engineer would arrive on a chariot and make all the problems go away. But Alfie persevered in explaining what I (or more precisely my IT literate grandson) should do. in the event he did what was suggested in about an hour. Since then the issue seems to have been cured, so full marks to Alfie for her kind, conscientious and patient handling of this rather grumpy old man and for not resting until she was sure that all was now back up to speed. 10/10 to Alfie but only 7/10 to the company.

I am thoroughly impressed with the care I received from Madi in the Customer Resolutions team. After a very frustrating start with my connection, Madi stepped in as my dedicated case handler and completely turned the experience around. As a customer on the Priority Register, I greatly appreciated her empathy, professionalism, and brilliant communication. She listened to the technical issues we were facing and worked quickly to find an excellent, permanent solution that has completely resolved all of our household network problems. She also applied a very fair gesture of goodwill to my account for the initial hassle. Thank you, Madi, for your outstanding support and for handling my case so perfectly!

Justine was very helpful and understanding and we were able to agree on a new price going forward

Very helpful support from Robin today, friendly, efficient and helped get a renewal price I was comfortable with following the end of my contract and introductory offer. It's a bit higher but reasonable and competitive. Thanks for all your help today.

I found the whole experience excellent, the service agents were both polite and helpful and resolved my query quickly to my total satisfaction.

Wonderful customer service! Really supportive and helpful in managing my account, dealing with everything quickly, efficiently and with genuine friendliness. Very grateful for such a positive experience. Thank you to Justine P.

Tim was really considerate and understanding of the fact that my husband has early onset dementia and is in a hospital in the sitting room.
He got the problem repaired quickly, and talked me through next steps.
Thank you