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GiftRound Reviews 386

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the platform easy to set up, navigate, and use for collections. Many highlight the excellent customer service and helpful staff, who are quick to resolve issues and provide support. The product itself, including the range of vouchers and the ability to add personalized messages, is also highly regarded. However, some customers mentioned minor issues, such as difficulties with downloading files or a desire for more font and color options for messages. A few people also expressed dissatisfaction with changes to the platform, specifically regarding the inability to split collections into multiple gift types or the lack of physical card options for comments.

What people talk about most

User experience

Customers had positive experiences with user experience. Reviewers found the platform very easy to set up,... See more

Product

Clients share positive opinions on the product. Many appreciate the ease of setting up collections and the... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use, clear... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the team's prompt... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team's prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great idea especially now that most office staff are hybrid workers. Using GiftRound it shows colleagues that even though you don't see them as much as before you still remember the big date... See more

Company replied

Rated 5 out of 5 stars

Online only - super easy to use 100% of donations are available through a massive range of vouchers, and you can choose different vouchers, you don't have to spend them all on one thing. Used them a l... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, clear instructions, good help pages but the real clincher is the customer service. When we ran into a problem (created by the voucher recipient rather than the giftround people),... See more

Company replied

Rated 5 out of 5 stars

I have used this site a few times, for colleagues' collection and for large scale school collection for Christmas and end of year thank gifts, and every time the experience has been fantastic! The st... See more

Company replied


Company details

  1. Payment Service
  2. Gift Shop
  3. Greeting Card Shop

About GiftRound

Written by the company

All gift, no fees. Just simple, fair, joyful group gifting with GiftRound.

Organising a group gift used to mean chasing people for cash, juggling bank details and trying to keep track of who’d contributed. GiftRound was created to change that. We’re a UK-based online platform that makes it easy for friends, families, colleagues and school communities to come together, collect for a gift and celebrate someone special – without any of the hassle.

With GiftRound, you can set up a collection in minutes, share a secure link and watch the messages and contributions roll in. Contributors don’t need an account or an app – they can chip in quickly, leave a personal message and even add a photo or GIF, all in a few clicks. Every collection includes a free online group card that can be downloaded as a PDF, so the recipient can keep all those kind words forever.

When it’s time to spend the collection, the recipient receives a GiftRound FlexCard which can be used at 95+ well-loved UK retailers, including M&S, John Lewis, Currys and more. And when we say free, we really mean it: there are no set-up charges, no transaction fees and no sneaky “service” tips. Every penny goes to the person you’re celebrating. GiftRound is funded through small commissions from retail partners – never from your generosity.

Whether you’re organising a retirement gift, a teacher thank you, a new baby collection or a big team send-off, GiftRound helps you celebrate together and show you care – with zero hassle and all heart.

Visit GiftRound.com

Simple, fair, joyful group gifting.

Written by the company

No fees. No faff. Just a beautiful way to celebrate together and show you care.
Why would you ever pay a fee for a group collection for a gift?

Our Core Promise

All Gift No Fees - ever

Our promise: every penny goes to your recipient. No fees. No deductions. No hidden charges. Ever.

Contact info

Free & easy group gifts

100% free to use, no fees no faff. Every penny goes towards your gift

4.7

Excellent

TrustScore 4.5 out of 5

386 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great site

Great site, easy to use and lots of options to for ways spend your collection.

18 November 2025
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Reply from GiftRound

Delighted to hear GiftRound was easy to use and that you enjoyed having plenty of ways to spend the collection. That’s exactly the experience we’re trying to give you: simple, joyful, and absolutely no faff or fees.

We really appreciate you taking the time to leave a review. Hope we can help with your next celebration too.

The GiftRound team

Rated 5 out of 5 stars

Easy to use!

3 November 2025
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Reply from GiftRound

Three little words the GiftRound team loves to hear...'easy to use'! Thank you for your lovely review and for using GiftRound to make someone smile.

Rated 2 out of 5 stars

preferred classic giftround

there is no longer an option to buy a card for the comments that have been sent, it is not the same to just download them and send a pdf copy, it looks like all you can do now is send 1 giftcard for the person, you could split the total last time and buy flowers, card, and a gift card, i much prefer the classic giftround, not sure why it's been changed!

15 November 2025
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Reply from GiftRound

Thanks so much for your feedback, I completely understand why you so enjoyed the classic GiftRound. We’ve removed physical gifts and printed cards as the costs and logistics just weren’t sustainable and we couldn’t guarantee the reliable delivery experience you deserve.

You can still split your collection across multiple FlexCards, using part of it for flowers, hampers or food gifts from brands like M&S, Waitrose & Partners and Not on the High Street and sending the remainder as a FlexCard to the recipient all while keeping GiftRound 100% fee-free.

I really appreciate you sharing how this change feels for you. Your feedback genuinely helps us keep improving.

Rated 5 out of 5 stars

Great service

Great service, easy to use and easy to withdraw. Perfect for work collections :)

15 November 2025
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Reply from GiftRound

Glad you enjoyed using GiftRound. Thank you for taking the time to leave a review.

Rated 1 out of 5 stars

Can’t withdraw cash

It wasn’t clear enough that the gifts will not be redeemable in cash

4 November 2025
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Reply from GiftRound

We are quite clear:

"With GiftRound, every collection is redeemed as a FlexCard: the ultimate gift of choice. Recipients can choose from ... any of the 95+ supported brands, spend it all in one go or carve it up their way: smart, simple, sorted."

However "Everything is feedback" and we'll look at this again for future customers.

Rated 3 out of 5 stars

Would have liked to be able to withdraw…

Would have liked to be able to withdraw money directly rather than as a voucher. We use it when collecting from multiple people and don't want to give own bank details. Ended up buying gift with own money and taking voucher myself to pay back, not ideal

4 November 2025
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Reply from GiftRound

Thank you for your review. We understand that being able to withdraw funds can feel convenient, but with new banking regulations and high processing costs, it’s becoming increasingly intrusive and complex for customers. That’s why we chose to focus on digital gift vouchers so every penny contributed goes directly toward the gift, with no fees or deductions.

Rated 5 out of 5 stars

User friendly process and fast, responsive support team

Really easy process to use and the Giftround team respond to requests for support very quickly. The range of gift cards to choose from is excellent.

13 November 2025
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Reply from GiftRound

Thank you for your review. Great to hear that you enjoyed using GiftRound and that we were on hand when you needed us.

Rated 5 out of 5 stars

Super easy to set up gift giving.

This gifting has been very easy to use by all who took part. The recipient was very happy with the card and gift.
Virtual card giving through Giftround is now my go to. Alerts received from Giftround when donations are added and how many days are left are very useful.

3 November 2025
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Reply from GiftRound

Thank you so much for your great review and for sharing your experience.
We are delighted to be your go to for group collections. It is wonderful to hear that you enjoyed the FlexCard and we look forward to helping you celebrate again in the future.

Rated 5 out of 5 stars

Very helpful and made the gift giving…

Very helpful and made the gift giving easy

31 October 2025
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Reply from GiftRound

Thank you for the kind review. it is always wonderful to hear that we could be helpful and make your gift giving easy.

Rated 5 out of 5 stars

Really simple to set up and manage

Really simple to set up and manage. Loads of options for the gift recipient to choose from

31 October 2025
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Reply from GiftRound

We're glad that you enjoyed using GiftRound. Thank you for leaving such a kind review.

Rated 5 out of 5 stars

So easy and free! Thank you!

So many other services out there charge a fee which is crazy! I found it super easy to set up, send to colleagues, and the recipient had no issues claiming the funds via the extensive gift card selection. Great stuff!

27 September 2025
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Reply from GiftRound

Thank you so much for your review. We love the fact that we have no fees and we totally agree that charging a fee for people group gifting is crazy.

Rated 5 out of 5 stars

Super easy, highly recommended

Easy to set up and great you can add messages too. Had an issue buying the gift voucher, but emailed and someone called back within 10 minutes and resolved straight away. I also like they send email reminders. Would highly recommend.

11 October 2025
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Reply from GiftRound

Thanks for the recommendation. Our support team love helping our customers, they’re as friendly as they are efficient. We think they’re the best!

Rated 5 out of 5 stars

Super easy platform to use; great customer service

Super easy platform to use! Great selection of vouchers and simple to send on to recipient by email. Customer service team were quick and helpful with the one small query I had. I would recommend and definitely use again.

6 November 2025
Unprompted review
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Reply from GiftRound

Thank you for taking the time to leave such a lovely a review. We look forward to seeing you again sometime soon.

Rated 5 out of 5 stars

Quick, easy to set up and share—my colleague chose his own gift card, no fees. Highly recommend

I had a great experience with Gift Round. It was quick and easy to set up and share with the team, and the best part was that my colleague could choose his own gift card from the collection, so he got exactly what he wanted. I was pleasantly surprised there were no fees. Overall, a seamless, hassle-free way to organise a group gift.

24 October 2025
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Reply from GiftRound

So glad to hear your GiftRound was quick, easy, and fee-free! That’s exactly what we aim for. Thank you for sharing your experience and recommending us.

Rated 5 out of 5 stars

First time of using and found the…

First time of using and found the experience really easy and positive. Will definitely use again.

15 October 2025
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Reply from GiftRound

Making group gifting simple and joyful is exactly what we’re here for. We really appreciate your support and look forward to helping you celebrate again soon.

Rated 5 out of 5 stars

Prompt response, friendly, helpful and human

I recently had an issue where I needed to edit a message for a colleague's digital farewell card and gift. I emailed GiftRound for a solution. They got back to me in 15 mins with helpful suggestions, and offered to amend the message if nothing else worked. I asked if they could amend the message and they did it immediately. All emails were courteous, helpful and human. Thank you, Stu. I was really impressed by the customer service of this company!

3 November 2025
Unprompted review
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Reply from GiftRound

Thank you so much for your kind review. Making our support friendly, human, and accessible is something we really care about, so your feedback means a lot to us. We’ll be sure to pass your lovely words on to Stu and the team.

Rated 4 out of 5 stars

Gift round were very helpful in trying…

Gift round were very helpful in trying to resolve a problem I had with receiving vouchers set up following a gift collection. It seems there was a problem with people using the old platform as they have moved to a newer one and I must have been using an old link that I had. Anyway I received a phone call and the vouchers have been emailed to me so thanks so much for your help and thanks to the team and Craig who resolved everything and went out of his way to help. Really appreciated, thank you

30 October 2025
Unprompted review
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Reply from GiftRound

Thank you so much for taking the time to share this, we really appreciate it! We’re so glad Craig and the team were able to get everything sorted quickly for you.

We’ve recently moved to our new platform to make the experience even smoother, so it’s great to hear the follow-up support made a difference. Thanks again for your kind words it means a lot to all of us here at GiftRound.

Rated 5 out of 5 stars

GiftRound is an expertly managed site

Have used this site on a couple of different occasions, all went well and as expected with the bonus of 100% going to recipient which not all sites do. Last occasion I had to cancel a giftround where 7 people had already contributed, I emailed support and got the usual auto acknowledgement but less than 1/2 hour later received a further confirmation - 'Circumstances change; we understand that, I've refunded all contributions to your collection below for you'. Expertly managed, the Giftround Team couldn't have done better! I will be using this site for any future collections.
An extra mention that two of our GiftRound recipients have treated themselves to Lion King theatre tickets and are very happy indeed!

29 October 2025
Unprompted review
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Reply from GiftRound

Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that our team could help so quickly when you needed to cancel your collection. We always aim to make gifting simple, fair and stress-free so it means a lot to know that came through for you. We really appreciate your continued support and look forward to helping with your future GiftRounds!

Rated 4 out of 5 stars

EASY TO USE

EASY TO USE. LOTS OF CHOICE IN E-VOUCHERS

25 October 2025
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Reply from GiftRound

Thanks so much for your lovely feedback! 💙 We're delighted you found GiftRound easy to use and enjoyed the range offered with our FlexCard. We're always looking for ways to make the experience even better, so your thoughts mean a lot to us.

Rated 5 out of 5 stars

Brilliant online collection tool with messages

I used this for 1st time for my bosses retirement collection and received a brilliant response. It was easy to create an account and there are no admin charges and the collection flex card can be sent straight to the receiver.

24 October 2025
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Reply from GiftRound

We’re so glad your first GiftRound was a success. We work hard to ensue these things happen for our customers: easy setup, no fees, and a simple way to send your FlexCard straight to the recipient. 💛

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