I am updating my review of gift cards.com. I was sent a new email a day after the first one and it worked perfectly. I also got a quick response from gifcards.com which I appreciate. I am updating... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Giftcards.com was easy to navigate to purchase and text a virtual Visa Card gift to our son & daughter-in-law for their anniversary. We live in New York, and they live in North Carolina, so this is a... See more
Company replied
This review is after several gift card purchases. I have never experienced any issue for myself or as gifts by digital texts or emails. I will continue to use this site.
Company replied
Giftcards.com makes is so easy to prep and send gifts literally around the world. I don't procrastinate in gift-giving, but most of my recipients prefer to get their own things, so sending the e-card... See more
Company replied
Company details
Written by the company
Since 2002, Giftcards.com® has been America's longest-running trusted online gift card destination with over $2 Billion in gift card sales, backed by over 16,000 verified reviews, the Gift Safe Pledge, and 450+ brands including Visa®, Mastercard®, One4all®, all available for fast and secure delivery.
Contact info
6220 Stoneridge Mall Rd, 94588, Pleasanton, United States
- 8779443822
- customerservice@bhnetwork.com
- www.giftcards.com
3.5
Average
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My transactions was cancelled why ??
My transactions was cancelled why ??
11 June 2026
Unprompted review
Reply from Giftcards.com
Hello,
We have read your review and understand your concern about the cancellation of your transaction, as unexpected order cancellations can be confusing and frustrating. There may be security or verification reasons behind this, and we would like to review your specific case to provide a clear explanation. To assist you further, we kindly ask that you check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your details. Once we receive your information, we will investigate and work toward resolving the issue as quickly as possible.
Warm regards,
Josh R.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/18/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Giftcards.com
Easy and smooth experience from start…
Easy and smooth experience from start to finish. The ordering process was simple, checkout was quick, and I received my gift card promptly. The website was easy to navigate, and everything worked exactly as expected. I would definitely use Giftcards.com again and recommend it to others.
10 June 2026
Unprompted review
Reply from Giftcards.com
Dear Liz,
We are pleased to read your review and are glad that your entire experience—from ordering to checkout and delivery—was smooth and efficient. It is great to know the website was easy to navigate and that everything worked as expected. We truly appreciate your recommendation and look forward to serving you again.
Warm regards,
Josh R.
Giftcards.com
Easy process
Easy process - one of the only place you can get a SW gift card for less than the $50 minimum.
11 June 2026
Unprompted review
Reply from Giftcards.com
Dear Annika,
We are delighted to read your feedback and are glad you found the process easy while also being able to purchase a Southwest gift card below the usual minimum. Providing flexible and convenient options is very important to us, and we appreciate you taking the time to share your experience.
Warm regards,
Josh R.
Giftcards.com
Reply from Giftcards.com
Dear Kimberly,
We have read your review and are happy to know that you found the process simple and straightforward, along with the convenience of the text messaging option. We truly appreciate your positive feedback and support!
Warm regards,
Josh R.
Giftcards.com
Great deal on the gift card we…
Great deal on the gift card we purchased.
10 June 2026
Unprompted review
Reply from Giftcards.com
Hello,
We have read your review and are glad to know you found a great deal on your gift card purchase. Providing value alongside convenience is important to us, and we truly appreciate you sharing your experience.
Warm regards,
Josh R.
Giftcards.com
Quick and easy
10 June 2026
Unprompted review
Reply from Giftcards.com
Dear Nikbug,
We have read your review and are pleased to know that your experience was quick and easy. We strive to keep the process simple and efficient, and your feedback lets us know we are meeting that goal—thank you!
Warm regards,
Josh R.
Giftcards.com
Easy to navigate through
9 June 2026
Unprompted review
Reply from Giftcards.com
Dear Josh,
We have read your review and are happy to know that you found the platform easy to navigate. Creating a smooth and user-friendly experience is a priority for us, and we truly appreciate your positive feedback.
Warm regards,
Josh R.
Giftcards.com
Quick and fun way to send a gift card
Quick and fun way to send a gift card. Choose the egift option and you can even make a custom (virtual) gift card skin to send to someone on their birthday.
10 June 2026
Unprompted review
Reply from Giftcards.com
Dear Heather,
We have read your review and are glad to know you found sending a gift card quick and fun, especially with the option to customize a virtual card for special occasions. It’s great to know these features added value to your experience—thank you for sharing!
Warm regards,
Josh R.
Giftcards.com
Very easy interface!
9 June 2026
Unprompted review
Reply from Giftcards.com
Dear Breezy,
We have read your review and are happy to know that you found our interface very easy to use. Providing a simple and user-friendly experience is important to us, and we truly appreciate your positive feedback.
Warm regards,
Josh R.
Giftcards.com
Gift cards website supports scammers. Adds to their income!
Gift cards website is not to be trusted. ! ! !
It is a favorite of half hackers apparently. And the way they deal with it is to turn a blind eye.
If you use them your email and bank cards are on their file and open to hacking.
I was hacked and they acknowledged they sent a $400 gift card to a Paul Huston who I don't know, at his email, a psb newton com email , but won't take responsibility for not verifying his identity even though it was ordered on my account. I never authorized them to keep my information in their records.
These people are not US based, and they are scammers
1 June 2026
Unprompted review
Reply from Giftcards.com
Dear David,
We have read your review and understand how concerning and upsetting it must have been to experience an unauthorized transaction on your account and to feel that your information was not properly protected or verified. We know situations involving potential fraud and account security are serious and can lead to a loss of trust, and we sincerely regret the distress and frustration this has caused. We would appreciate the opportunity to investigate this matter thoroughly and provide appropriate clarification and support; please check your email from noreply.notifications@trustpilot.com, as we have contacted you to gather additional details needed to assist you further.
Warm regards,
Josh R.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/11/2026:**
Hello David, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcards.com
Fraud detected them, still worked
Fraud detected them, and then I confirmed my purchase and it worked
9 June 2026
Unprompted review
Reply from Giftcards.com
Dear Fred,
We have read your review and are glad to know that, after confirming your purchase, everything worked as expected and our fraud protection measures helped ensure a secure transaction. We appreciate your patience during the verification step and thank you for sharing your experience with us.
Warm regards,
Josh R.
Giftcards.com
Reply from Giftcards.com
Dear Adam,
We have read your review and are pleased to know that you found the process easy and quick. We strive to make every experience simple and efficient, and your feedback lets us know we are on the right track—thank you for sharing it with us.
Warm regards,
Josh R.
Giftcards.com
It was easy and fast and I enjoying…
It was easy and fast and I enjoying saving money so wins all around
9 June 2026
Unprompted review
Reply from Giftcards.com
Hello,
We have read your review and are glad to know that you found the experience easy, fast, and rewarding, especially when it comes to saving money. It’s great to know everything worked smoothly and delivered value, and we truly appreciate you taking the time to share your positive feedback with us.
Warm regards,
Josh R.
Giftcards.com
Extremely frustrating experience.
Extremely frustrating experience.
I purchased a gift card for Doordash and the receiver was unable to use it. We tried everything but nothing would work. The customer service rep would not cancel the gift card and generate a new one, which would have been the simplest way to get it to work...
So I had to ask for a refund and when I tried to purchase it again, it was repeatedly cancelled, as if my credit card had been added to a blacklist...
Very disappointing experience and customer service support.
8 June 2026
Unprompted review
Reply from Giftcards.com
Dear Ced,
We have read your review and understand how frustrating it must have been to purchase a DoorDash gift card that could not be used despite trying multiple solutions, and then encounter difficulties with both replacement and re-purchase attempts. We know this experience did not meet your expectations, especially after seeking support and attempting to resolve it through the available options, and we sincerely regret the inconvenience and disappointment caused. We would appreciate the opportunity to review your case further and help clarify what occurred, so please check your email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information in order to assist you more effectively.
Warm regards,
Josh R.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/11/2026:**
Hello Ced, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcards.com
I have sent gift cards this way many…
I have sent gift cards this way many times! The recipients can use them immediately, and the choices for customizing are better than buying a card!
8 May 2026
Unprompted review
Reply from Giftcards.com
Dear Crystal,
Thank you so much for your continued trust and for sharing your experience! We’re thrilled to know that you’ve chosen our gift cards multiple times and that the instant delivery and customization options have made your gifting experience even more special. We work hard to provide a wide variety of design choices and a smooth process for both senders and recipients, so it’s incredibly rewarding to read your feedback. We appreciate your loyalty and look forward to being part of many more of your gifting moments!
Warm regards,
Josh R.
Giftcards.com
Super easy & convenient
Super easy & convenient. I love that the card can be used at several vendors
8 June 2026
Unprompted review
Reply from Giftcards.com
Hello,
Thank you for taking the time to share your positive experience with us! We’re delighted to read that you found our service super easy and convenient, and that the flexibility of using the card across several vendors adds value for you. Our goal is to provide a seamless gifting solution that offers both ease and versatility, and it’s wonderful to know we’re meeting your expectations. We truly appreciate your support and look forward to continuing to make gifting simple and enjoyable for you!
Warm regards,
Josh R.
Giftcards.com
Better options for buying gift cards…
Better options for buying gift cards then on other sites also ease of ordering and shipping cards to family.
7 June 2026
Unprompted review
Reply from Giftcards.com
Dear Cynthia,
We have read your review and are pleased to know you found better gift card options compared to other sites, along with a smooth ordering and shipping experience when sending cards to family. Making the process convenient and reliable is a priority for us, and we appreciate you taking the time to share your feedback.
Warm regards,
Josh R.
Giftcards.com
Very easy to redeem and had plenty of…
Very easy to redeem and had plenty of local choices.
7 June 2026
Unprompted review
Reply from Giftcards.com
Dear Liz,
We have read your review and are glad to know you found the redemption process very easy and enjoyed the variety of local options available. Providing convenience and flexible choices is important to us, and your feedback reassures us we’re on the right track. Thank you for sharing your positive experience.
Warm regards,
Josh R.
Giftcards.com
I wanted this to deliver on Father's…
I wanted this to deliver on Father's Day. I was not given the option of "date to deliver".
7 June 2026
Unprompted review
Reply from Giftcards.com
Hello,
We have read your review and appreciate you choosing us for a special occasion like Father’s Day. We understand how important timed delivery can be and recognize your concern about not having the option to select a delivery date. Your feedback is valuable, and we will take it into consideration as we continue improving our services. Thank you for sharing your experience with us.
Warm regards,
Josh R.
Giftcards.com
Order was canceled terrible security…
Order was canceled terrible security system it wasn't a scam I was making a legit purchase buy e gift cards from Amazon instead
7 June 2026
Unprompted review
Reply from Giftcards.com
Dear Ernest,
We have read your review and understand how frustrating it must have been to have your order canceled while you were trying to complete a legitimate purchase, leading you to feel disappointed with our security process. We know how important it is for transactions to go through smoothly, and this is not the experience we aim to provide. We would appreciate the chance to look into what may have caused the cancellation and clarify the situation for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather additional details so we can assist you further.
Warm regards,
Josh R.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/09/2026:**
Hello Ernest, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcards.com
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