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Gibsons Reviews 

20,054
•
TrustScore 5 out of 5

4.9

Game Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the puzzles, describing beautiful artwork, vibrant colors, and pieces that interlock perfectly together. People also highlight the super speedy delivery service and a wonderfully wide selection of challenging designs to choose from. Furthermore, consumers consistently appreciate the helpful customer care team, noting that any missing pieces are replaced promptly without any hassle. Some reviewers were not happy with product consistency, mentioning specific issues like thinner card stock, pieces coming apart in layers, or differences in machine cuts. A few buyers also experienced frustrations regarding missing components upon opening their new sets before replacements were issued.

What people talk about most

Product

Consumers find the product to be of exceptional quality, frequently praising the thick pieces, lovely... See more

Quality

Clients share positive opinions on quality, frequently praising the thick pieces that fit together perfectly... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the remarkably fast and... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the prompt and... See more

Customer service

People report positive experiences with customer service, frequently describing the support as exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love difficult jigsaw puzzles! Having a mystery puzzle to complete was a wonderful task and allowed me to do some lateral thinking to see if I could identify the puzzle once I had assembled quite a... See more

Rated 5 out of 5 stars

Very easy to order. Extremely quick to deliver. Very regular with their emails regarding dispatch, delivery, thank yous, on subscription orders, which probably get a bit overdone. Only used them as... See more

Rated 5 out of 5 stars

Gibsons Jig-Saw puzzles - the best quality jig saws on the market. Wouldn't buy any other make. Best service too - I had 5 pieces missing from my latest jig-saw but you replaced with complete new... See more

Rated 5 out of 5 stars

You can see exactly what jigsaws are in stock and how many are available. You receive an email confirming your order and another one to inform you your order is on its way. The items are well packag... See more

Company details

  1. Game Store
  2. also in
  3. Hobby Store

Written by the company

We’re Gibsons, a family-owned jigsaw puzzle and board game company with over 106 years of experience creating joy for all ages. Founded in London in 1919, we’ve grown to become a trusted name in games and puzzles, renowned for exceptional quality, innovative designs, and a commitment to sustainability.

Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(20,054)

1,041 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service at Gibson's Puzzles

I picked up Gibson's London Landmarks puzzle at a swap last year. Unfortunately, there was no poster and box cover only shows half the picture. I struggled w/puzzle for months, til ready to give up. I searched the web for a workable image. No joy. I decided to email Gibson's customer service support as a last resort. I should have started there. Within 2 days I had a response & resolution to my issue. Leah Pearce at Gibson's kindly sent me the image I needed. Such excellent service. Thank you so very much! Can't wait to finish my puzzle and add more Gibsons to my collection.

27 April 2026
Unprompted review
Rated 4 out of 5 stars

Thanks and ?? re posting to Europe.



I'm delighted with my Agatha Christie Puzzle which I
was given for Christmas and have only just got round to doing it. It is such treat, I should have made tiem for it before!
The 2 I have just bought have yet to be opened. One has gone to Sweden with a daughter who will open it on her birthday (we've given up trying to send presents to Europe from UK). Can you do that?

1 April 2026

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