So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Have just retired and have been with Giant for around five years. I have always found Giant to be professional with all my questions answered and situations resolved in a timely manner. Although I hav... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Giant experience
Kristie, ,my agent was absolutely superb! Very friendly and efficient. Excellent service.
6 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Kristie provided such friendly and efficient service. We'll be sure to pass on your kind feedback.
Everything was good
Everything was good, all links sent on time and all information clearly provided by Nazul.
2 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're glad to hear that everything was provided on time and that Nazmul kept you well informed throughout the process. We appreciate your feedback and will be sure to pass it on.
Overall I had a great experience with…
Overall I had a great experience with Giant Pay, as the interface was so easy to use, also had great service from the staff member Nazmul Ahmed, who made the process easy to understand through his clear emails. Would recommend!
2 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the platform easy to use and that Nazmul's clear communication helped make the process straightforward. We appreciate your recommendation and will be sure to pass on your kind feedback.
Very satisfied
Very straightforward. Many thanks to Saba Razaq who made the process very easy.
3 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process straightforward and easy to complete. We'll be sure to share your kind feedback with Saba.
Proffesional and friendly
Courtney was polite, patient and very helpful. He sorted out my issue within 10 minutes called me back and was very professional. Thankyou Courtney.
3 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. It's great to hear that Courtney was able to resolve your issue so quickly while providing such professional and helpful support. We'll be sure to pass on your kind feedback.
So far so good
So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract.
So far my agent Mohamed Abdullahi has been very easily contactable, responsive and described the options and implications very clearly.
I've only just come onboard so I hope the service continues as it has so far. If I don't post an edit assume good things.
22 June 2026
Reply from Giant Group
Thank you for your feedback! We're pleased Mohamed has provided clear and helpful support so far. We look forward to continuing to support you throughout your contract.
Query about VAT Deregistration
I made a call to giant precision on Thursday 02.07.26 to aske for some assistance in deregistering for VAT i was served by a guy called Kosi who was very polite and help full he made some calls on my behalf to there compliance team then rang me back with feed back of what needed to be done also left his name and said if i needed any further assistance not to hesitate ring Giant and aske for him and he would help me further if necessary i cant aske for more than that and his pollite and friendly manner i was very happy with the service.
2 July 2026
Unprompted review
Reply from Giant Group
Hello Jackie, Thank you so much for taking the time to share your experience. We're delighted to hear that Kosi was able to provide such helpful support and keep you informed throughout the VAT deregistration process. We'll be sure to pass your kind feedback on to him—it will mean a lot. We really appreciate your recommendation and are always here if you need any further assistance.
Informative and helpful
Giant provides useful information which reaches you quickly and includes all that is necessary. I was contacted by Nazmul, who was very polite, friendly and helpful.
2 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found our communications clear and informative. It's also great to know that Nazmul provided friendly and helpful support. We'll be sure to share your kind feedback.
Highly Professional
Giant has been managing my contract payroll for the last few months. The onboarding experience was highly professional. The various levels of Umbrella services offered by Giant are useful for varied needs. The support staff are very responsive.
2 July 2026
Unprompted review
Helpful and efficient
Alma was very polite and helpful. She responded quickly to any issues and resolved them. This gave a very good impression of the company.
2 July 2026
Reply from Giant Group
Thank you for your feedback! We're glad Alma provided helpful support and made a positive impression. We’ll be sure to share your kind words with her.
Very professional and thorough throughout
Very professional and thorough with the onboarding. Genesis and Alma went above and beyond to make sure everything was in place during the setup. Thorough and professional quotes/figures at the start. Thanks.
2 July 2026
Reply from Giant Group
Thank you for your feedback! We're pleased Genesis and Alma could support you through the setup process and provide a smooth experience.
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process straightforward and our platform easy to use. We appreciate your feedback and are glad you had a positive experience.
Reply from Giant Group
Thank you for your review. We're pleased to hear that Nazmul made the process smooth and straightforward. We'll be sure to pass on your kind feedback.
10 stars
Whenever I needed something Mr. Kosi were very prompt and very helpful. Very happy with service provided by Mr.Kosi!
10 gold stars!!
1 July 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We're so pleased Kosi could assist you promptly and was helpful to your query. We shall pass on this message to him
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found our service responsive. We appreciate your feedback and are glad you had a positive experience.
Reply from Giant Group
Thank you for the review! Were glad you've had a positive experience and appreciate the feedback
GIANT feedback
Kosi was able to meet my urgent need (where two previous colleagues had failed) with the speed and ownership needed. And with a very good attitude.
30 June 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback! We're so pleased Kosi could resolve your urgent need quickly and with the ownership and positive attitude you deserved
I’ve been with a few umbrella companies…
I’ve been with a few umbrella companies over the course of my interim journey.
Giant, on balance are the first who actively look after their off-payroll resource.
Whilst not perfect they fulfil their function as the go-between to enable workers to deliver their service to clients very well.
29 June 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback! We're pleased to hear you've had a positive experience with us, and we appreciate your continued trust and support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.