So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
i spoke to Courtney this morning who was extremely nice and patient which you don't usually get on when speaking to customer service. He resolved my problem quickly and knew where to direct me. Than... See more
Company replied
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Working for Giant Group
I always got psid on time or was told if there was a problem. Communication was extremely good from Taryn Chapman.
Zoe Pritchard and Fardeen Syed were also very helpful in sorting out my SIPP (pension) contributions and tax liability.
The webaite was very useful and the payslips and P60 available when promised.
I worked for Giant for a number of years and had a very good, professional service from them.
31 May 2026
Unprompted review
Reply from Giant Group
Hi Dave, thank you for your review and its great to see that the team have been supportive in anything you have needed
I had a very good experience with Aisha…
I had a very good experience with Aisha and felt supported. She was attentive and ensured a smooth transition.
17 June 2026
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear Aisha was attentive and helped ensure a smooth and well-supported transition.
Reply from Giant Group
We're sorry to hear that your onboarding experience did not meet expectations and appreciate you taking the time to leave feedback.
We understand how important a smooth and supportive onboarding process is, so we're disappointed to learn that your experience left you feeling underwhelmed.
A member of our management team would welcome the opportunity to discuss your concerns further and better understand what happened. Please get in touch with us, so we can review the situation and see how we can help.
Generally good
Generally good
Sometimes difficult to negotiate their portal but good communication via staff member Luke
15 June 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear communication with Luke was helpful and appreciate your comments regarding the portal, which we’ll take on board.
AIma was very patient with me.
AIma was very patient with me
i felt like i was in an IT class, explaining the Giant portal on Teams video, helping me up load informations, as i had issues with it
Thanks Alma
Charlotte O
24 June 2026
Reply from Giant Group
Thank you for your feedback. We’re glad to hear Alma was patient and supportive. We really appreciate you sharing your experience.
The company has been helpful and positive
The company has been helpful and proactive making the
onboarding a positive experience .
from the initial conversation , I have found Luke Anderson and all his colleagues to be very positive .
Malcolm Tanner
24 June 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear things have been running smoothly and that Luke Anderson and the wider team have been supportive throughout.
Easy to communicate with
Easy to communicate with, fast verification process
24 June 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re glad the process was quick and easy to complete.
Reply from Giant Group
Thank you for your feedback. We appreciate your comments and are pleased to hear Luke managed the process professionally.
So helpful
They promised to look into my complain and get back
Which they did with the complaint sorted already many thanks.
22 June 2026
Unprompted review
Reply from Giant Group
Thank you Rasheed for your review! We are glad that your complaint was resolved
Great service
Great service from Saba, easy onboarding process. Helpful and polite people when I called through for a technical issues which was immediately resolved.
12 June 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re glad the team was helpful and your issue was resolved quickly.
Great service knowledgable and quick to…
Great service knowledgable and quick to onboard. Thanks to Samuel Prince excellent!
12 June 2026
Reply from Giant Group
We really appreciate you taking the time to share this. It's great to hear everything went smoothly and that Samuel made a strong impression during your onboarding.
Quick service
Staff is very helpful and efficient.Muhammad Abdullahi helped me with onboarding process which was quick.
22 June 2026
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear your onboarding process was handled quickly and smoothly with good support throughout.
Mohamed was very helpful with my…
Mohamed was very helpful with my onboarding process. He made it all seamless
22 June 2026
Reply from Giant Group
Thank you for sharing your feedback. We’re delighted to hear your onboarding experience was straightforward and positive. We wish you continued success in your role.
Nafzul Ahmed very helpful and did a…
Nafzul Ahmed very helpful and did a great job onboarding me well done
18 June 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear your experience has been seamless and well supported. We appreciate you choosing Giant and wish you all the best in your new role.
Great Experience
I had a very positive experience with Giant. The onboarding process was smooth and efficient, and communication throughout was clear and helpful. Victoria Fortune was particularly supportive and responsive, making the whole process straightforward and stress-free. Thank you for the excellent service!
14 June 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback. We’re pleased to hear your experience has been positive and well managed. We appreciate your trust in Giant and wish you all the best going forward.
First class company
Have just retired and have been with Giant for around five years. I have always found Giant to be professional with all my questions answered and situations resolved in a timely manner. Although I have dealt with many members of the team, Taryn has been particularly helpful.
19 June 2026
Unprompted review
Reply from Giant Group
We are pleased the team and in particular Taryn has been so helpful!
Extremely happy with giant
Extremely happy with giant, especially victoria fortune who has made my experience very smooth.
19 June 2026
Unprompted review
Reply from Giant Group
Thank you for your feedback - we're glad to hear everything went smoothly and that Victoria was helpful.
Giant
Joining Giant umbrella was so smooth due to how Aisha Lahmami handled the whole process.
16 June 2026
Reply from Giant Group
Thanks for your feedback. We’re glad the joining process went smoothly and that Aisha was helpful throughout. We’ll make sure your comments are shared with her.
Wonderful team, Mohammed was professional yet personable. Efficient and not pretentious.
Wonderful team, very professional and retain an active interest on their clients.
19 June 2026
Reply from Giant Group
Thanks for sharing your experience. It’s great to hear that Mohammed made a positive impression with his approach. We’ll make sure your feedback is passed on to him.
Do NOT use Giant
Be very careful when using GIANT. They are not clear on their onboarding process about payment and deductions. Sporadic payments when I told you will receive weekly payments. The customer service is also awful, I spoke with a Conor Gregory, a Giant employee, he was completely uncompassionate and not helpful at all, he gave me incorrect and misleading information. Conor Gregory just lied thinking I wouldn’t know but I do, he was so rude. I would highly recommend steering clear of this company.
18 June 2026
Unprompted review
Reply from Giant Group
Hi Tom
Thank you for taking the time to leave your review. We are sorry to hear about your experience regarding, on boarding, payments and customer services.
We can confirm that a senior member of the team has been in contact with you to try and discuss this matter and provide further clarification.
What you’ve described is not representative of the service we aim to provide, and we are reviewing this internally.
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