GHD Repair by Fogma Ltd Reviews 

450
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company and its reliable repair services. Customers frequently praise the remarkably fast turnaround times, noting that broken hair straighteners are expertly fixed and safely shipped back to them within just a few days. People deeply appreciate the efficient communication, timely status updates, and professional advice provided throughout the entire customer service journey. Some reviewers were happy with the comprehensive checklists and clear written explanations included alongside their fully restored devices. Consumers also mention that purchasing necessary spare parts, acquiring new replacements, and selling old broken items are handled smoothly without stress.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting the outstanding quality and... See more

Product

People report positive experiences with product, highlighting the incredibly fast turnaround and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previously repaired straighteners. Failed within year offered a very reasonable repair rate (wasn't anything to do with original repair) both times quick turn around. Called for advice on Air One happ... See more

Rated 5 out of 5 stars

My straightners were 6 months out of warranty and had minimal use so was gutted when the red ring and beep started from nowhere. Found this site and was doubtful if they could’ve fixed . Well within 4... See more

Rated 5 out of 5 stars

Came across this company when wanting to find someone who could repair my GHD irons. I can highly recommend this company. I dropped my GHD’s off on Tuesday 4.11.25 and received them back by post the... See more

Rated 5 out of 5 stars

Can’t give enough praise to what these guys do. Such a great service at fantastic price. I thought my Wife’s 20+ years GHD’s had seen their last days and was apprehensive about purchasing a new pair a... See more


Company details

  1. Electronics & Technology

Written by the company

We offer GHD Hair Straightener repairs via post and also new and refurbished spare parts via our website. If you are not sure what might be wrong with your irons, then have a look at the "Repair Info" section of our website which should tell you everything you need to know!


Contact info

4.9

Excellent

TrustScore 5 out of 5

450 reviews

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No recent history of asking for reviews

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4.9

All reviews

(450)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Essential service for GHD owners

Third time use of this service over the last 10+ years. Really quick turn around time for the repair. Kept me updated as the repair was completed and when posted and checked all arrived ok shortly after. Has saved me 3 replacement sets! Great service, great price and would highly recommend.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Repair Service.

Great Repair Service.

Really fast turn around and repaired with no issues whatsoever.

Would definitely recommend.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Sent off on tues and returned all repaired by friday. Easy to navigate website, great communication. Thank you! Highly recommend!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

My wife thought her straighteners were dead and I found this company online, they were sent on Friday, repaired on Monday and they were back on Tuesday. I have a happy wife again - thank you

5 August 2025
Unprompted review
Rated 5 out of 5 stars

GHD repair

I'm really happy with the service I received from GHD repair spares . I needed a new cable for my GHDs and the ordering process was simple and straightforward having used them in the past. The repair was completed quickly, and I had my GHDs back in full working order within a couple of days. The email communication with Trevor was great - very responsive. Overall, a great experience and I'd definitely recommend.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use service

Easy to use service, quick turn around, lots of information to help you get your straighteners safely to them. I recommend completing the return address label for safe return. Very happy with repair- good as new and saved me hundreds of pounds.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service . Spoke first on the phone and experienced great help regarding every aspect of. Posted my straighteners and received them back with 2 days . I’m recommending the guys to all my friends . Thank you

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic and speedy service

Fantastic and speedy service. GHD Repair have been able to revive a pair of 15 year old+ set of hair straighteners which we were convinced were fit for the bin before we found out that they can be repaired. At this rate I don't think we'll have to buy a new pair of straighteners again! I would highly recommend the repair services that they offer.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic service!! Was a bit skeptical about sending my hair dryer in the post to get fixed but so worth it. It’s now working so much better than before and saved me having to buy a new one. Would definitely recommend and use this service again, 10/10.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic GHD repair service

Fantastic GHD repair service. Super communication, very sincere, polite and very prompt turn around - received my straighteners back within literally 3 days from posting , repairing them and posting back.
Will definitely recommend , thank you so much for all you help :-)

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing - who knew this service was there ! Google maybe
Such a first class service - easy to complete the forms and packing and so speedy fix - mine needed loads but all in the price

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Parts covered in someone else's scalp - avoid at all costs!

This company gave me replacement arms covered in someone else's scalp, make up, sweat ect!!! They were completely and utterly filthy. Their customer service following this was terrible. The guy refused to even apologise and instead moaned about how I'd packaged them and how old they were! I sent him photos and will be posting them on fb/ insta later so please look at those reviews too. Reapplying the old arms (which was the know resolution offered) will not fix the fact these people think using filthy parts is OK. I am contacting trading standards too as in a post covid world I'm amazed they are operating whilst sending out such filthy parts as standard. I tried the complaints procedure on their website prior to writing this but it's futile. I've used quite a few of these repair people over the years. This is the only time I've ever had an issue. So please use a different online repair service, these guys are unscrupulous!

1 August 2025
Unprompted review
GHD Repair by Fogma Ltd logo

Reply from GHD Repair by Fogma Ltd

Hi Eleanor,

I'm so sorry to read your review and I'm sorry the second hand arms we had to fit (at a discounted price) in order to allow your irons to be repaired had some small residues that were missed during the cleaning process. Unfortunately we did not feel it would be safe to repair your irons without replacing both the arms. Your model of iron has been discontinued for a long time now, so all the used parts we can source these days are quite old. We do our best to clean them up before use, however we can't get them to look "good as new" any more.

Unfortunately the complaints procedure did not immediately work on this occasion as I was away on holiday.

Since I got back from holiday we've been discussing this matter via email and I hope we've got to a resolution that you are happy with.

Regards,
Gary

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