GGM Gastro International GmbH Reviews 

Very poor customer care. Goods arrived late and faulty and they were so unwilling to help

The GGM website showed July 31 for an extraction fan to be available. I ordered on July 31 the extraction fan and a 5-speed controller. The controller arrived within days. Two weeks alter, the fan was still not there. On the website the new availability date became Aug 14. Then it became Aug 28, and now it is Sep 11. I don't know when or if it will come. My BBQ construction is already on hold for a month. Verdict: GGM website dates are not reliable and their customer support has NO CLUE.

2 weeks ago place order,website says 3,4 working days but still no sign for order deliver
Customer sevice is very bad and rude
I regret why i place order.

I received a damaged piece of furniture from the courier and the GGM GASTRO company immediately started the procedures for replacement without any problem and cost.

In addition, the order was made in the week after August and the goods arrived in a timely manner. Congratulations, in addition to the quality of the products, also to the professionalism of the service.

I have had more than one bad experience with orders from GGM.
First was with a microwave which I had to dispose of here at my expense as it was dangerous.
More recently I placed a order which firstly said in stock and shipped between 2 and 5 working days then confirmation email between 7 and 10 working days now part of the order is expected 12 working days and the other part has not even left them yet. Don't buy here if you are in a hurry for you equipment

It is such a good collection of place.

The shop is too good and staff are helpful

DO NOT USE THIS COMPANY
I WOULD GIVE THEM A ZERO RATING IF I COULD.
Goods arrived very late with missing parts and also damaged.
It has taken two months so far to get nowhere and all I get in response to my emails ( a week later if I’m lucky) quoting their returns policy rather than trying to resolve the issue.
Stating I must return to Germany at my expense.
They are difficult, nit interested and very unhelpful with poor quality products and a terrible after sales service.

Buy at your peril !!!!
YOU HAVE BEEN WARNED.

I honestly wish I could give zero stars. When my 3-door prep table arrived, it was damaged right out of the box — clear dents, scratches, and parts that were already broken. Instead of doing the right thing, apologising, or offering a replacement like any decent business would, they immediately turned cold and started demanding I comply with their strict terms and conditions instead of fixing the problem.

They didn’t care that their product arrived damaged. No apology, no willingness to help — just hiding behind fine print. This is absolutely the worst company I have ever dealt with in my entire business career. If you value your money, your time, and your peace of mind — STAY AWAY FROM GGMGASTRO. You have been warned.

Customer service,waranty repairs.
After you receive the unit the communication stops…
Claims and warranty is something you get in reality .Warranty and sales crew very well trained in not making warranty claims.

DO NOT ORDER FROM THIS COMPANY…!!!
Firstly, I ordered a Candy Floss Machine it arrived with a European plug we live in the UK..?
Within one week (April) I reported an issue with the machine they did nothing about it. Now in August the machine has completely stopped working, I have sent videos in Watsapp and Email but they keep fobbing me off asking me to show the machine not working when the video is fully self explanatory. The Machine is cheap China Material the wheels have come apart and not fixable..!!
They are very quick for the Sales Order but the Customer Service is atrocious they do not answer the call unless you ring from Witheld..!!! Hamza Rehman atrocious customer service alongside his colleagues…!!! DO NOT ORDER FROM THIS COMPANY..!!

Very disappointing experience

We placed an order that was supposed to be delivered within one week. After 15 days, not only had we still not received the order, but the company couldn’t even tell us when it would be dispatched or provide an estimated delivery date.

To make matters worse, the only way to communicate with them is by email, and every response takes at least 24 hours, making it extremely difficult to get any useful update about the order.

If a company cannot meet the delivery times advertised on its website or even say when an order will be dispatched it shouldn’t continue taking orders based on those expectations.

We had actually planned to place a much larger order with them, but after this experience we decided not to proceed and requested cancellation and a full refund.

Unfortunately, very poor communication and an unreliable delivery service.

Very good customer service from Piti and I will recommend him to any customer.

terrible customer service product was 2 months late with no updates. very poor English of the phone team cancelled my order as this misunderstood what I was asking for.

It seems to be a top class product, but before buying, I called the Danish customer service regarding the electric power consumption, because my old cooker was powered purely by gas, they told me just to plug it in a normal power outlet, in Denmark the normal outlet is 10 amp, so this information was false, now I need to call an electrician to make a new powerline (16 amp).
By buying the product on GGm int. website they announce, Free transport, but in the formular, they are trying to get you to buy ekstra delivery by a lift truck and to pay extra for insurance under transport, it is always the transport buyer, GGM, who has to insure the transport, this is a con game. Dont fall for this scam.
After buying they keeps sending emails, your product is delayed 3 times before delivery.
This is the reason a top product only gets 1 star.

Was told 10 days delivery it has long passed this date. I missed out on huge events cost my business a lot of money. When asked when will it come they just say next week no date no time. Tracking number given just says unavailable. Very concerned if things go wrong in the future will get poor support. There was other alternative options I could have gone for but didn’t which i regret. Please resolve this issue.

Ordered an icecream machine, no word from them for a month. Cancelled the order for refund and have now been waiting a month and just keep getting told they haven’t received the machine back in their warehouse so they can’t refund. It cost £1400 and was never once in my possession! I will be contacting my solicitor, the worst experience. DO NOT ORDER FROM THIS COMPANY!

Good story most everyone come to here

Very disappointing experience. It took over a month before someone finally helped me with my issue. The lack of communication and support was extremely frustrating. I hope they improve their customer service, because waiting a month for help is simply unacceptable.

Ordered GGM pieces from their new London showroom back in April. We were doing a big renovation project so the pieces had to be stored until we were ready to put in our kitchen. Still, I took video of the delivery and photographed damage to the pallets when they first arrived. When we unboxed everything, our largest piece was so badly dented it's unuseable. Now I'm in perpetual CS limbo trying to get a new part but I keep being told the 14 day window to report damage has expired but*** they'll consider my claim at the head office. I've waited over a month and heard nothing without a home kitchen in the meantime. Really poor customer service and no indication of when or if the issue will be resolved. It feels like they're deliberately wasting my time in the hope I'll give up.