I have to say for the most part my experience has been wonderful. Get Timely is so user friendly for both myself and my clients. I run spa businesses and I have an animal rescue I’m in the process o... See more
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Timely is booking and payments software designed to help you focus on your passion, not your admin. Built specifically for hair and beauty professionals, Timely gives you complete control of your client experience from the very first booking to the final payment. With easy online booking, automated client reminders, digital consultation forms, and seamless online and in-person payments, you can reduce no-shows, grow your income, and keep your clients coming back. Timely brings everything together in one simple, beautifully designed system. Manage your calendar, process payments, track client history, sell retail, and run reports – all without the stress or extra paperwork. Whether you're a solo professional, a busy salon owner, or managing multiple locations, Timely adapts to the way you work and helps you stay organised, efficient, and in control. As your business grows, Timely grows with you. From staff management and multi-location tools to marketing features that help you promote your services, Timely is built to support you at every stage. Spend less time on salon admin and more time doing what you love.
Level 1, 40 Bowen Street, 6011, Wellington, New Zealand
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Replied to 23% of negative reviews
Typically replies within 48 hours
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Software is great on the face of things - however, being charged fees for non existent payments being ‘processed’ is not so great.
As a result, I’ll be using the platform for the bare minimum to ensure no more of my money is taken for them doing nothing.
I am a skin clinic owner I am so happy I moved my clinical patient management system over to Timely. It has streamlined my practice, is easy to use, keeps up with the times and excellent support. I highly recommend.
Great customer service. My question was answered promptly and I got the answer I needed really easily. Thank you
Thank you for your help and quick response. Very much appreciated.
Timely has revolutionized our business. We were stuck with another software contract which debilitated our online booking abilities. Since finally being able yo implement Timely we have not looked back. It is user friendly, the customer service & tech team are incredibly receptive. They check in every so often and are always open to suggestions and requests.
We are just so happy with every offering and capability. We honestly cannot fault it!
I love Timely and its staff. Even though I have had a few teething problems along the way while learning Timely and what it has to offer my business the staff have been quick to respond and kept me up to date at all times.
I would highly recommend to anyone considering using Timely in the future.
Rhonda
Valley Skin and Beauty
Superb support from the Timely Team who are always professional yet friendly and efficient. Timely continue to enhance their product and after many years with them can say they just keep getting better. I can't run my business without them and their enhancements and updates have helped me to improve. Trial them and you will know doubt end up staying with them, because they are that good.
Amazing customer service and very quick email response.
"Mike you were a real problem solver. Others were a bit slow in getting back and following up but thank goodness I hit Mike on the other end of the line
Ina"
I am trying to assist my client, but to my amazement she is not very computer literate and is slow to take advantage of the excellent online presence for receiving online bookings using her main domain name and continues to answer the phone for most bookings apart from some bookings via her Facebook page, I am willing to assist and have only just got her Domain details and will proceed to link her new and mini web site and use her correct email address Etc, this has been an ongoing problem for over 9 months, I will post more when I get some photos she has to complete the process.
I have no words to explain how the Team Timely has helped me all through. Very helpful, very quick and they leave no stone unturned to make your journey of Spa business easier. Way to go Team Timely!!!
I’ve been with Timley just over a year and it’s been fantastic. Any issues are fixed fast. There is always help when you need it and the company actually listens to the people who use it everyday. Can’t recommend it more 👍🏼
Love timely. Wouldn’t use any other program due to the extensive functions but also because of the support received whenever needed. Very fast at replying and supportive.
Digital Marketing - GTM functionality doesn't work.
**Update
The Product Manager has got in touch personally and has reassured me that it is a priority for them to get this problem sorted.
Very simple and easy to use. I love that it integrates consultation forms. The booking software Allows me to send sms campaigns to fill in my empty slots. I don’t think I’ll be switching my booking system any time soon.
So glad I found Timely!!. Setting out on my own and starting a new business was overwhelming and Timely just helped to manage all my administration and appointments and keep track of my business. Financials and stock take was a breeze. Staying connected to my clients is seamless. Love love this program best most useful product I found on the market thus far. I recommend to any business owner who want headache free software to contact the team and get the free 30 day trial. I guarantee you will want to continue using it. Easy to set up and understand and their customer service is great. Well done TIMELY team!!
I’ve found timely great to use and the staff go above and beyond to help/ answer any questions or queries I may have.
I really like timely! It's easy to use and my clients like it so it's a win win
I wanted to give credit to Timely for such an efficient and consistent program. I am a small business and love how Timely takes the worry away by sending out reminders to my guests and how super easy it is to set up. The ongoing support is amazing !
Thank you
I have used Timely for a few years now after switching from others - I Love timely! The support I receive is Amazing. It is really user friendly and so easy for clients to use too.
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