Sensate Reviews 1,531

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness in promoting relaxation, improving sleep, and reducing stress and anxiety. Many users find the device easy to use and appreciate its gentle, patterned vibrations combined with soundscapes, which they describe as grounding and calming. People report significant benefits, including relief from panic attacks and migraines, and a general sense of well-being. However, some customers have expressed dissatisfaction with the customer service and response times. There are mentions of issues with receiving replies, slow responses to inquiries, and difficulties with defective products or subscription access. While the product itself is highly valued, a portion of users have encountered challenges with support and after-sales service, including problems with device malfunctions and unhelpful customer interactions.

What people talk about most

Product

Customers generally report positive experiences with the product, finding it effective for relaxation,... See more

User experience

Customers consistently note positive experiences with user experience, finding the device relaxing and easy... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the product, stating it works well,... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the helpfulness and... See more

Response time

Clients express significant frustration with response times. Many report sending multiple emails and form... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Senate helps me meditate and gets more out of my time when I’m busy and have an overwhelmed/resistant mind. Excellent product overall- although after paying for the device, it’s annoying to be asked t... See more

Rated 4 out of 5 stars

Delivery process was very good. Unit works well and helps to relax. But I think for that (high) price Sensate should offer more included music which you actually only get when taking an abo. That is a... See more

Rated 5 out of 5 stars

My Sensate device has really helped me to relax, both during the day and at night, helping with my tendency for insomnia. If I find a need for it at night, I can easily start a session without p... See more

Rated 5 out of 5 stars

I’ve been using my Sensate for many years now. It helped me stitch my sleep together after becoming a parent of 2 wrecked my sleep. I have dysautonomia from connective tissue syndrome, Ehlers Danlos.... See more


Company details

  1. Wellness Program

Written by the company

Developed by physicians and tested in clinic, Sensate uses infrasonic therapy to help your body's nervous system recover from daily stresses. Each session is a synchronised soundscape that is both felt and heard simultaneously to tone the vagus nerve.


Contact info

Stress Relief Technology for Relaxation

10-Minute Vagus Nerve Device Shown tu Cut Stress by 48% & Boost Sleep.

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My nutritionist recommended me Sensate…

My nutritionist recommended me Sensate to have something to help me for when I decide to travel again, and I was very sceptical at first i must say. But I got nothing to lose then try. And I’m happy I bought it. I totally recommend it.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Great purchase for my health

Easy purchase to make and I have enjoyed the many different meditations daily for several years now. The yearly subscription is simple to manage and at $0.14/day that’s an inexpensive way to start my day out with a strong, healthy practice.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent device and customer service!

My Sensate device has really helped me to relax, both during the day and at night, helping with my tendency for insomnia.
If I find a need for it at night, I can easily start a session without putting a light on, which is a great help.
Compared with other devices, very good value!
As a Biologist, I understand its role in affecting the Vagus nerve; it is good to know that its role is based on Scientific knowledge.
Aldana on the Customer Services team has been brilliant; sympathetic, supportive and efficient.
I am very grateful!

13 December 2025
Unprompted review
Rated 5 out of 5 stars

I prefer sensate to other vns devices…

I prefer sensate to other vns devices as it’s a much more intense and versatile experience.

I’ve even had lucid memory retrieval, psychedelic experiences and creative thinking with its use.

It’s also very good for my insomnia.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Total waste of money .This is now the second sensate that I…

This is now the second sensate that I reported as not working a year ago.
I feel once you have managed to persuade a consumer who.is normally vulnerable at this stage and desperate to try anything to ease their anxiety and stress and give some hope of relief. You no longer care.
You have a great product, and when it works out, it's amazing, but be wary: after 12 months of careful use, it fails, and the company will not engage with you.
So you are left with a 240 UK pound pebble sitting in your drawer gathering dust!

16 December 2025
Unprompted review
Rated 3 out of 5 stars

Cool concept, not for me

I really like the concept of the product. I really like what they're doing. However, for me, I didn't find the price matched the experience it created. I've read so many positive reviews so it's obviously a personal thing, if it helps you fall asleep or get past a stressful moment, that can be priceless. I have had insomnia most of my life so I tried it, it didn't work for me at all, it only lasts for 10 mins -- i heard people saying they fall asleep before it ends -- but I will play it several times in a row and still be wide awake after. It's sort of soothing, but hasn't been able to help me fall asleep. I Having used it and testing the value it had on me personally, I wouldn't want to spend more than £70 on it.

15 December 2025
Unprompted review
Rated 4 out of 5 stars

Great product….its been the brilliant …

Great product….its been the brilliant in supporting my continued meditation journey…..I subscribed to Sensate plus to get access to other tracks. Rating for this would be improved if new tracks were launched on a regular basis, rather than at adhoc periods. For this reason doubt that I will sign up again for Sensate plus…but I can’t imagine not having this lovely device in my life.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Item arrived and appeared to be used

Item arrived and appeared to be used. Has sand on the device and looked busted to one side. I tested the device and it barely vibrated. I reached out the other company to return for a refund, I do not want a replacement at this point. Have not gotten a response.

5 December 2025
Rated 1 out of 5 stars

The device works well. Sadly an App trap.

The device itself works well. Unfortunately you cannot even turn it on without starting the app and selecting one of their soundscapes. I don’t enjoy those and would not subscribe, - even with free soundscapes the only workaround is to set the volume to zero and play your own music on a second device. Another reviewer called it “a glorified vibrator bricked into the app,” and I see the point.
5 stars for the physical device and overall , minus 4 for the forced app and soundscape pairing.

11 December 2025
Rated 1 out of 5 stars

SCAM - DO NOT BUY

SCAM – DO NOT BUY

I ordered a Sensate device on 26/10, and as of 09/12 I still haven’t received anything. After I asked what was going on, I got an email saying that apparently I hadn’t actually ordered it, but only pre-ordered it. There was no indication of this during checkout. Then they said it would ship in early November. It didn’t.

Since then I’ve sent over 30 emails and have received zero meaningful replies. They’ve completely stopped responding.

This is the worst customer support I’ve ever experienced. At this point it feels like an outright scam. Save your money and your time — DO NOT BUY.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

This is my second Sensate

This is my second Sensate. I have lost my first one which I’ve had for over 2 years. I suffer a lot with anxiety and it really helps to bring it down quite quickly. I keep it with me when I go out and if I’m panicking it helps take the edge off it.

5 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look