When I finally got to see the GP it was excellent. The system was a bit clunky and had to repeat things three times. The video call wouldn’t work or my computer but did on my phone. The timing of rece... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having had a problem uploading a document through their portal due to its format, Rachel was very helpful in finding a way round this so that a claim could proceed.
Company replied
I am not tech savvy and needed help to make a claim instead of doing it on line Sanam at general and medical could not have been kinder or more patient in arranging this for me .Sometimes a human to... See more
Company replied
Rachel was so helpful and not the least bit pushy. She was really personable and explained things very clearly, treating all questions as if they were the most insightful Qs in the world -- which the... See more
Company replied
Company details
Written by the company
Private Health Insurance Solutions.
Contact info
General & Medical House, Napier Place, PE2 6XN, Peterborough, United Kingdom
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4.3
Excellent
409 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Prompt response
Prompt response, issue resolved first time round. Really pleased with service.
15 July 2025
Unprompted review
Reply from General & Medical
Hi Tasalla,
Thank you for taking the time to share your experience with us! We're thrilled to hear that your issue could be resolved promptly, and that you were really pleased with the level of service you received.
If you require any further assistance, please don't hesitate to get in touch - we are always happy to help.
Kind Regards
Poor Response, not what we're paying for, a third rate service
Here I am on day 8 after submitting my request to see a specialist via the claims portal and it still hasnt had a decision.
G&M advise it might take 5 working days to have your claim processed... NOTHING takes 5 working days in the digital age.
That harks back to postal mail .
Imagine , if you were diagnosed with something really worrying, but believed your premium private health insurance would get you a scan or to see a Consultant within a week.
Well it might do , but it won't be with General & Medical .
Buck up your ideas General & Medical. If only you were as efficient in actually delivering your service as you are taking the money for it .
(Late edit) after posting this review they responded at 17.15....funny that .
7 July 2025
Unprompted review
Reply from General & Medical
Hi Phil,
Thank you for your feedback. We appreciate you taking the time to share your experience.
We understand your frustration regarding the time taken to process your claim. While we always aim to assess claims as promptly and efficiently as possible, we recognise how important timely communication is - especially when it concerns your health.
We'd welcome the opportunity to discuss this with you directly and address any remaining concerns. If you'd like to speak with us further, please don't hesitate to get in touch on 0800 970 9442 or email info@generalandmedical.com
Kind Regards
Good service from General & Medical
My call was answered promptly
Sanum, who answered the phone, was very helpful. She quickly understood the query and was able to provide answers and direct me onward to further useful sources of information.
Overall, an unrushed, efficient service from a kind and pleasant person.
30 June 2025
Unprompted review
Reply from General & Medical
Hi Ken,
Thank you for taking the time to share your feedback with us! We're delighted to hear that Sanum was able to assist you promptly and efficiently. We'll be sure to pass along your kind words with Sanum - she'll be thrilled to hear that she could make your experience such a positive one.
If you need any further assistance in the future, please don't hesitate to get in touch - Sanum and the rest of the team are always happy to help.
Kind regards
Excellent Solution Offered
Excellent service from Matt after an initially very slow response from the company to my original email. Matt took care to ensure he understood my needs and responded promptly to further emails. The solution offered was outstanding and very much appreciated.
20 June 2025
Unprompted review
Reply from General & Medical
Hi Ian,
Thank you for taking the time to share your feedback with us! We're really pleased that you had a positive experience with Matt and he was able to provide you with great customer service.
It's great to know that he took the time to understand your needs and deliver a solution that worked well for you.
We appreciate your patience and your kind words about Matt - we'll be sure to share your feedback with him!
Kind Regards
Excellent telephone assistance!
Ethan guided me through all the options and was extremely courteous and helpful!
13 June 2025
Unprompted review
Reply from General & Medical
Hi Alisa,
Thank you for your kind words about Ethan! We're delighted to hear that he provided such helpful and courteous service - we'll be sure to pass along your feedback.
If you need any assistance in the future, please don't hesitate to get in touch with us, Ethan and the rest of the team are always happy to help.
Kind regards
I have had quite bad and difficult…
I have had quite bad and difficult experiences with General and Medical previously. Today I have dealt with Ellie Grigas who has been very helpful and has followed up on the enquiry herself which I really appreciate. Hopefully this will now lead to the invoice being paid.
best Miranda
4 June 2025
Unprompted review
Reply from General & Medical
Hi Miranda,
We appreciate you sharing your experience, both past and present!
We are sorry to hear about the difficulties you've experienced in the past - that's not the level of service we aim to provide.
However, we're really pleased to hear that Ellie was able to assist you and that her support made a positive difference. We'll be sure to pass on your kind words to her.
If you need any further assistance please don't hesitate to get back in contact with us, Ellie and the rest of the team are always happy to help!
Kind Regards
Moved from BUPA as their premiums are…
Moved from BUPA as their premiums are much cheaper. Wish I hadn't done it though! They are quick to sign you up and take your money, but when you make a claim they suddenly have to see your medical records and then start dragging their feet. A deceitful company that will quickly cash in, but leave you in the lurch when you need them.
26 May 2025
Unprompted review
Reply from General & Medical
Hi Mark,
Thank you for taking the time to share your experience with us. We value all feedback and we are truly sorry to hear that your experience wasn't a positive one.
We always strive to ensure a smooth claims process for our clients, so we are disheartened to hear that there's been a misunderstanding regarding your policy and how we process your claim.
We understand that this can be frustrating, and we would love the opportunity to put things right. If you would like to discuss the matter further, please don't hesitate to get in contact with us, either by calling 0800 970 9442 or by emailing info@generalandmedical.com
Kind regards
Absolutely fantastic customer service…
Absolutely fantastic customer service from Jessica today. My follow up consultation was easily authorised and the code sent. I contacted her on Friday and I have an appointment to see my consultant on Monday Thank you so much.
23 May 2025
Unprompted review
Reply from General & Medical
Hi Lyn,
Thank you for taking the time to share your feedback with us! We are thrilled to hear that your experience with Jess was so positive. We will make sure to share your kind words with her and we are sure she'll be delighted to hear that she could make your experience with us a good one.
If you require any further assistance please don't hesitate to get in contact with us, Jess and the rest of the team are here to help!
All the best for your appointment on Monday!
Kind regards
Ethan was very helpful
Ethan was very helpful, very patient and kept me advised at all times. I feel he went the extra mile
19 May 2025
Unprompted review
Reply from General & Medical
Hi Janice,
Thank you for taking the time to share your feedback about Ethan with us! We've passed along your kind words to him and he's thrilled to hear that you found him so helpful and patient.
If you require any further assistance please don't hesitate to get in contact, Ethan and the rest of the G&M team are always happy to help.
Kind Regards
Really helpful and understanding
Pleasant and helpful assistance. Gave me clear information and directions which helped me progress my claim.
19 May 2025
Unprompted review
Reply from General & Medical
Hi Elaine,
Thank you for taking the time to share your experience with us, we really appreciate your feedback. We are delighted to hear that you found our assistance pleasant and helpful, and that the information provided to you was clear and helped you move forward with your claim.
if you require any further assistance please don't hesitate to get in contact with us, the team are always happy to help.
Kind Regards
Reply from General & Medical
Hi Jeremy,
Thank you for taking the time to share your feedback! We are delighted to hear that you had a positive experience with us. Providing a friendly, helpful and professional service is always our aim!
If you require any further assistance please don't hesitate to contact us.
Kind Regards
company refused to honour a claim for a consultation and an MR
company refused to honour a claim for a consultation and reimburse a single anatomical site MR scan. they requested a clarification letter from the consultant even though the first letter was obvious and despite repeated phone calls and exhortation from our insurance broker they again demanded a further letter from the consultant - this was insulting to the surgeon and a huge waste of time, after several months we paid out of our own pockets - the insurance is not legitimate - as the policy holder and a medical professional i found the actions of this company to be bogus
2 May 2025
Unprompted review
Reply from General & Medical
Hi Deeks,
We appreciate you taking the time to share your feedback. We are sorry to hear that your experience with us wasn't to our usual high standards.
We take your concerns seriously and would love the opportunity to discuss this more with you directly.
If this is something you would like to discuss further you can contact us either by phone on 0800 970 9442 or by emailing info@generalandmedical.com.
We value all feedback and hope that you will give us the chance to put things right.
Kind Regards
Ethan was very helpful and got…
Ethan was very helpful and got everything sorted for us
30 April 2025
Unprompted review
Reply from General & Medical
Hi Tess,
We appreciate you making the time to leave Ethan some lovely feedback, we'll make share to share your kinds words with him and we're sure he'll be delighted to hear them.
If you require any further assistance in the future please don't hesitate to get in contact, Ethan and the rest of the team are always happy to help.
Kind Regards
I have been with general and medical…
I have been with general and medical for quite a few years now and can honestly say every person I speak to is kind and helpful and I have recommended this excellent health insurance company to many friends who are equally impressed by the quality of care
25 April 2025
Unprompted review
Reply from General & Medical
Hi Andrea,
Thank you so much for your kind feedback. We are delighted to hear that over the years we have continued to make your experience with us a positive one.
We appreciate you sharing your thoughts and recommendations with others and we are so happy to hear that they are equally as impressed with our level of care.
If you require any further assistance please don't hesitate to get in contact with us.
Kind Regards
Customer focused✅
Customer focused✅
Patient while explaining the policy and giving advice. The overrall experience was great. Thanks!
23 April 2025
Unprompted review
Reply from General & Medical
Hi Gbemisola,
Thank you for your lovely feedback! We're delighted to hear that your experience with us was a great one and that our team was able to assist you with clarity and patience.
We are grateful that you took the time to share your experience!
If you need any further assistance or have any questions please don't hesitate to get in contact with us.
Kind Regards
Solid team support
The team were great and handled all my anxious calls
19 February 2025
Unprompted review
Reply from General & Medical
Hi Finlay,
Thank you for your lovely review! We are so happy to hear that our team were able to provide the support you needed. We understand that these situations can be stressful, and we are always here to help.
If you need anything else please don't hesitate to reach out.
Kind Regards
Jose was extremely helpful
Jose was extremely helpful, friendly, professional and knowledgeable.
Would recommend
14 April 2025
Unprompted review
Reply from General & Medical
Hi Michael,
Thank you for your wonderful feedback about Jose, we will make sure to share your kind words with him! We are delighted to hear that Jose made a positive impression with his helpfulness, friendliness and professionalism.
If you require any further assistance please don't hesitate to reach out, Jose and the rest of the team are always happy to help.
Kind Regards
I had a total shoulder replacement on…
I had a total shoulder replacement on Friday 21st March and from my initial phone call to my medical insurance company, General and Medical, to ask about claiming for this procedure every one was so helpful , they all realised that I was quite nervous, I’m in my late 70’s, and helped me sail through my claim with patience, knowledge of my claim and respect and kindness towards me. When they said they would call me back, they did. On Friday 11th April, 3 weeks post operation, Sanum , Clients Relations Co-ordinator, called me back due to a question I needed answering regarding my physio, immediately she answered my query and asked how I was progressing and took time to explain everything to me. I will most definitely recommend General and Medical regarding claiming- they are a pleasure to deal with.
Janet Dunn
21 March 2025
Unprompted review
Reply from General & Medical
Hi Janet,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you felt supported and well looked after throughout your experience with General and Medical.
It is always our aim to ensure that our clients feel informed and respected, especially during what can be a worrying time.
Your kind words about our team, including Sanum, will be passed along and we are sure they'll be delighted to hear your feedback.
Wishing you a speedy recovery.
Kind Regards
If I could give no stars I would
If I could give no stars I would. I raised a claim relating to an urgent referral 2 months ago and am still waiting for a response.
The consent form that they provided for me to send to my GP is unclear and badly worded leading to a long delay in getting the information. My GP surgery has confirmed receipt of the consent form and are awaiting the request for information. General Medical maintain that the consent form is the request! I feel like piggy in the middle and I'm getting nowhere.
General Medical have not been proactive throughout the claim process. When I have requested an update their emails to me have been rude and abrupt. One email even implied that I'm stupid or a liar!
It feels like they are deliberately creating confusion and delays to avoid paying out. I strongly suggest spending your money elsewhere.
Edit following the standard response received from General Medical: I have been in contact with General Medical using those contact details many times and received the abrupt, unhelpful responses referred to above. With other insurers the process of me giving consent and them receiving access to my online medical records is all electronic and happens in a matter of minutes/hours. Two months is a ridiculous amount of time for this process to take and the delays are all caused by General Medical's unclear forms and lack of guidance/follow up.
11 April 2025
Unprompted review
Reply from General & Medical
Hi Helen,
We appreciate you taking the time to share your feedback with us, and we are sorry to hear that your experience with us wasn't to our usual high standards.
We would love the opportunity to discuss the matter with you directly. if you would like to discuss the matter further you can contact us either by phone on 0800 970 9442 or by emailing info@generalandmedical.com.
We value your feedback and hope that you will give us the opportunity to put things right.
Kind Regards
Very slow to respond to claim requests
Very slow to respond to claim requests, took two weeks for a physio request which was then declined by the underwriters anyway. Left and moved to BUPA who respond to claim requested within 24 hours regardless of the outcome.
10 April 2025
Unprompted review
Reply from General & Medical
Hi Aaron,
Thank you for taking the time to share your experience with us.
We always strive to assess claims as promptly and efficiently as possible, and we understand how important timely communication is. in some cases, delays can occur when we are waiting for the necessary information from our clients in order to proceed.
We would love the opportunity to discuss the matter with you in more detail. if this is something you would like to discuss with us directly please call us on 0800 970 9442 or you can email us at info@generalandmedical.com.
We value all feedback and hope that you will give us the opportunity to put things right.
Kind Regards
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