GEMCO  Reviews 34

Gemco charges significantly higher prices than any competitors for equipment that comes according to packaging directly, or indirectly from China. Proper 'premium and quality equipment'...

Speaking to engineers that finally attended a breakdown, they are on a bonus scheme linked to the amount the customer gets charged. So if you wonder why nothing gets fixed anymore it's because engineers are chasing their bonus's by quoting for new extortionately priced parts rather than repairing anything. Dishonest trading practices that I will be reporting to trading standards as I'm pretty sure these are below the belt practices.

Unfortunately what was once a respected company has dropped to backhand sales techniques. I won't be using this company in my garages anymore due to murky practices and would recommend anyone else to steer clear also.

very poor, if you are looking for MOT or garage equipment I would advise using a different company. The parts are cheap imports, and the customer service is terrible. We have had nothing but trouble with parts since the equipment was fitted, and for some reason we have been told they aren't covered under warranty. We are now dealing with a trading standards case

Worked with Richard Blunt on a few projects, 2 large ones this past year
Service and attention to detail was second to none.
My customers were very happy

absolute rude female staff because the facts didn't go her way playing the sexist card saying I was being aggressive because I have affirm male voice. Avoid using this company at all costs so then hung up the call,

I am the centre manager of Kwikfit in Weymouth and we have had the Gemco boys down for the week installing all my new ramps. They work to a very high standard very clean good banter, specially the Welsh man five stars.

Incompetent Gemco engineer injured me and Directors (Graham Lewis & Wayne Morrall) ignored my emails. Avoid these overpriced clowns.

no option for zero Quoted almost £5k to repair brake rollers that were fine until there so called engineer did a calibration , we looked else where and got the repair that they created for £235 ! wont be using Gemco ever again avoid avoid avoid

Shocking company to deal with never answer the phone less than useless

No stars would be a better option. The fact that they don't respond to bad reviews is very telling. Engineers who aren't trained to do the job, only able to diagnose a fault by phoning some one else. Replacement parts to fix equipment never in stock and 3 week wait for repair which can't happen because the original fault has been misdiagnosed and no MOT's can happen in that time!

I do hate writing poor reviews but I feel I need to. Brake roller broke down, Engineer attended and the Motor is gone, Motor is in stock. £2500 to replace and authorised repairs. Just been given a repair date (after pestering for a response) which means two weeks of down time to fit a part they had in stock. I've had to suspend MOT testing in a registration month which is killing my workshop. Feel its a very poor level of after care/service and will unfortunately have to look elsewhere in the future.

Officially the worst company I have ever had the displeasure of dealing with! If you are thinking about buying a new MOT lane or anything that will require prompt service or maintenance then AVOID at all cost. They are completely incompetent in all fields exception of the office girls who are as helpful as they can be when you get through to them on their PREMIUM RATE phone number!!!

Had a full MOT lane installed by Gemco, Sam arranged the whole thing and was on site multiple occasions overseeing the various stages then helped us with the application to DVSA. Once installed we had a few teething problems but again Sam came to the rescue and with the aid of Ash in customer services all issues were resolved. As with any new build problems and obstacles will always arise but Sam and Ash sorted it all. The engineers are all excellent at their work particularly Chris who sorts the emissions side,,

Hi please please I will give you advice about this company for people who have a garage or are opening a new one up especially regarding MOT stations I advise you STAY CLEAR OF THIS COMPANY they rip you off customer service is appalling they are so rude to people once they have your money they ignore you. DO NOT USE THEM!

If you’re going to drive like a idiot, atleast don’t do it in a sign written van. Indicators aren’t used, just moves over and nearly hits you and multiple other vehicles . MJ20 VHH

We have been constantly let down by this company but alas they have the monopoly on calibrations for out gas and smoke machines. Despite booking and paying months in advance they fail to turn up on the agreed dates and no one seems to give a monkey when you call them.
Here we are again with a machine that will not allow testing just three weeks after another late calibration. An engineer cannot attend for over a week leaving us unable to carry out our core business.
Avoid having anything to do with this terrible company

I strongly recommend avoiding this service and have advised others to do the same. They supplied a defective ramp, which has caused ongoing issues. Each time an engineer is sent out, they take the ramp out of service and the business faces months of delays due to parts being unavailable. Despite numerous official complaints, resolutions are incredibly slow. The Essex area manager promised to visit and address the problem but never showed up. The company is quick to blame the customer, claiming, "It has been determined that the ongoing issues with the pulley covers, pulleys, pins, switches, and cables are not due to manufacturing defects, as suggested by the customer. Instead, the damage is occurring during the loading/unloading of vehicles onto the lift." This reasoning is questionable given that there is only one way to load and unload vehicles, which suggests the product is not fit for purpose. These issues have persisted for years and, judging by other reviews, appear to be a common problem. As a single-ramp MOT station, the impact on our operations has been substantial.

Very bad service. They convinced us to buy a Bradbury ramp from them, promising that should anything ever go wrong, they would be out within 48 hours to fix.
We called them first to come out and conduct the annual lift inspection. They could not come out and we had to wait for 4 months for them to conduct the inspection.
Ramp broke down eventually and we needed them to come out and fix it...3 months later and we are still waiting for someone to even return our calls.
Their service is absolutely rubbish once you have purchased the equipment

Now a full week has passed since refund was promised and nothing from them!

I guess it is really a scam, and have to take it to relevant authorities now….

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Yet an other day past, three days since promised refund to be processed immediately, yet only more delays and BS!

They really want to get all negative reviews to be removed, at all costs!

A bunch of bullies as it seems….

———————————(original post below)

They have quoted me for a lift and I have paid immediately!

Two weeks later, tell me that no stock, wait for an other three weeks, when I was told originally stock at hand available!

An other couple of weeks, now they ask for payment, that has been done to that was originally supplied, only now asking to a different bank!

Scammers all around!

Be aware!!!!!!!

Subsequent to my first note above, I have been told that they didn’t send an account reminder, and request for a payment again!

If that is true, they system is compromised and customer data had leaked to people with malicious intent , yet company didn’t warn anyone!

I have also been told that refund is processed, yet beyond more ‘talks’ and deflecting, like keep asking for bank details to refund to, nothing has been send back!

Also been told aggressively, that they are a multi million turnover business and they have no time for me with a single lift order…..

Sad to see such behaviour and lack of respect to clients.

Also, let not forget, they were not aware of this site till I have send the screenshots, and now busy fighting to get my notes removed, instead of resolve the issues and restore customer satisfaction!

Avoid totall waiste off time and money take u money and 0 after service and false promises will cost you thousands in down time due to their blatent lies

Rubbish company Great ramp and I’m so glad they use contractors to fit them, they are the worst company out there for garage equipment and back up service rubbish, phoned to book service and they wanted £200 up front before they would even consider booking it in. My advice is avoid at all costs