Ordering was easy as was payment with lots of options available. Delivery of all items purchased was timely and all were packaged well. Evans EMAD Bass Drum Head 22" I would highly rate, and the... See more
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Absolutely made up with my daughters piano. She cried on her birthday she was so happy 😊 And now everyone is enjoying her new songs that she is learning. Amazing product & great service throughout t... See more
Love bass guitar. A quick tune up and ready to play. No adjustments to set up required. Delivery was quick. Only downside was delivery company said delivering Sunday afternoon so i waited in. They di... See more
Excellent delivery service as always. The Vox is a great little device for when I'm feeling lazy and dont fancy getting all my kit out. Yes it isn't going to sound exactly like your expensive setup bu... See more
Company details
Written by the company
Launched in 2003 and now with over 1,500,000 customers, Gear4music is a leading retailer of musical instruments and music equipment. You can buy music gear from orchestral instruments to rock 'n' roll, including guitars, drum kits, digital pianos, saxophones and cellos, plus leading recording and studio equipment. From starter guitars to pro microphones and amps, the Gear4music online music shop has a huge range of music equipment available. Whether you're looking for a violin, keyboard, electronic drum kit or PA system, we can help. We've got some of the biggest brands in stock, including Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, as well as our own great value Gear4music music product range. We continue to develop and improve our customer proposition in each of the territories we operate by opening distribution centres to improve delivery options and cut delivery times.
Gear4music.com Details
Written by the company
- Is Gear4music a good company?
- Gear4music has a consumer rating of 4.6 stars from over 100,000 reviews indicating that most customers are generally satisfied with their purchases. Consumers talking about Gear4music most frequently mention customer service as excellent.
- Choose Your Own Delivery Date
- You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
- Great Prices and Excellent Service
- We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing great prices and excellent service, regardless of where you live, or how you buy from us. We supply musical instruments and equipment manufactured by many of the industry's best known brands, at very competitive prices. We also produce a range of fantastic value, high quality own-brand music products.
- Over 1,500,000 Registered Customers
- Gear4music has become one of the largest retailers of musical instruments and equipment in the UK, now having over 1,500,000 registered customers. In 2012 we also launched Gear4music in 19 different languages, and we are now one of the fastest growing music companies in Europe.
- No Fuss Returns
- You can purchase from Gear4music with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the European standard of 14 days. It is also easy to return something via our online returns centre on our website.
Contact info
Kettlestring Lane, Clifton Moor, York, YO30 4XF, York, United Kingdom
- 0330 365 4444
- info@gear4music.com
- www.gear4music.com
4.6
Excellent
143K reviews
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The manager solved my problem
The manager solved my problem. Thanks Sanna K, excellent service.
2 September 2026
Unprompted review
Paid, promise but can’t delivered
We ordered a piano at the end of July, supposedly for delivery the following week. No news whatsoever. After chasing Gear4music ourselves, we were told August 29th. That date passed...still nothing.
We chased them AGAIN and have now been told October 9th. No proactive communication, no compensation, no accountability.
Their only solutions? Cancel the order OR pay an extra €230 to have the same piano shipped from Sweden...while we live in Portugal and our original piano is currently at their facility in Spain. Seriously? And what about the completely unnecessary carbon footprint?
Delays happen. But leaving customers in the dark for weeks and then asking them to pay €230 extra to fix a problem they didn’t create is unacceptable.
Terrible customer service. I absolutely do not recommend !!!!!
23 July 2026
Unprompted review
Absolutely brilliant ,does exactly what…
Absolutely brilliant ,does exactly what it says
2 September 2026
Excellent easy transaction plus very…
Excellent easy transaction plus very fast delivery !
1 September 2026
Excellent sound!
Excellent product so far! Delivered fast and in impecable packaging.
Quality of sound is amazing. I'm very happy with it.
2 September 2026
guitar was advertised as second hand…
guitar was advertised as second hand but in good condition, just a bit of wear. i was surprised when the guitar arrived on time and was in perfect condition looked brand new and played perfectly. well pleased
27 August 2026
Never had a problem
Used Gear4music many times - never had a problem. I'm lucky to have the York shop so close to home. This time I used delivery service which was flawless - thank you.
1 September 2026
Very pleased with Ainur from customer service
Very pleased with Ainur from customer Service. Very helpful sorted my issue within the Hr.
Rtn`s & exchanges sure can be long and Stressful. But when the guys with the Gear come up with a solution. one has to shout it from the roof tops
Thanks for the quick turn around Mr VIP 🙌🏽
2 September 2026
Unprompted review
Delivered on time (earlier than quoted…
Delivered on time (earlier than quoted actually), always easy to follow and use website for orders. Company keeps you well informed of anything that may affect your idea. The items ordered are ideal for our use as a pelmet covering our stage truss.
2 September 2026
Has gone downhill
1. Allowed me to order items that were not in stock via a finance agreement delivery was two weeks regardless 2. Would not refund the difference so I have to amend the agreement risking failure and now purchase a significant portion of the order elsewhere also risking failure as I needed finance and wanted it specifically all done in one place 3. The amended agreement was for the wrong price 4. I was then promised “free next day delivery” (which is part of their advertised service anyway as means of apology. 5. By the evening of the next day still no dispatch notification arrived to which I was told it will go out at 9pm. 6. Later that evening I’m then told that there is another issue with my order and there will be a further delay.
I re ordered the rest of the missing items from Thomann which have already arrived.
Just a ver poor experienced with no attempt to appease me even despite requesting some money off as compensation for the hours of time wasted on this.
If you need things urgently I’d avoid this place as it has gone downhill in my experience.
No need to respond with the usual AI generated reply; I’m already in contact with Customer Service and have raised a formal complaint.
28 August 2026
Unprompted review
Very straightforward ordered process…
Very straightforward ordered process and delivery. Ideal carrying case for my soprano cornet, mutes, music and music stand
2 September 2026
Great value mouthpiece pouch from Gear4 music
Gear 4 music offer a wide range of products and always seem to have stock.
Comparing mouthpiece pouches across the internet Gear 4 Music had the best value Protec pouch for my Euphonium mouthpiece.
1 September 2026
Bought for a very young grandson…
Bought for a very young grandson intrigued by sight of bodhrans played by adults and children alike at recent Fleagh in Belfast. A bit of an amateur bodhran played I was happy to respond to my son's keenness that he grows to like playing it. Well made and impressive for an untunable bodhran with proper skin.
1 September 2026
Item top quality and deliverd ahead of…
Item top quality and deliverd ahead of schedule,very pleased,can't say more than that
1 September 2026
A mix-up at first.
At first I didn't get the article that I ordered because of some kind of mix up. I appreciate the quick response and help that I got from Josefin at sales and customer service and it all seems to have been sorted out smoothly now.
1 September 2026
Unprompted review
No fuss just very good service.
1 September 2026
A great buy!
I bought a ukulele, pretty low price, so not expecting too much.
It turned up when they said it would. A nice voice uke. Excellent acoustic and electric sound.
The built in tuner is spot on correct.
A great purchase. Ta.
1 September 2026
A great instrument delivered with care
A great instrument delivered with care. Thanks.
1 September 2026
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