Do not buy from Zone Gears dot Com! You are issued a shipping number so they charge your credit card but then the product never ships. The shipping information does not update after 7 days so you are... See more
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I don’t recommend this site to anyone they sent me a broken fake side table suit kids only or toys. They didn’t even replay my sms to return or exchange plus the save box is closed by key 🤧 they’r... See more
I ordered a baby carrier. Never got my order, I called to get my money back, they did not answer my phone call but texted and said my order was on it's way and gave me fake tracking information. The l... See more
I am extremely disappointed in the delivery I received from Gear Zone. I ordered a pair of 3/4 convertible pants in a size 16, and they sent me shorts convertible pants in a size 12. Hardly a suit... See more
Company replied
Company details
Information provided by various external sources
One of the original retailers of specialist outdoor gear on the web and trading since 2001. Following a change of management in 2008 Gear-zone has totally refocused its business and is now offering an amazing product range at excellent prices and with a focus on customer satisfaction. Our sports clothing and equipment range has also grown and now includes a huge selection of running, football, rugby, cricket, swimming, tennis, and fitness and well-being gear
Contact info
Norwich Outdoor Sports Ltd, 1 Bessemer Road, Norwich, NR4 6DQ, Norwich
- 01603 699873
- Orders@Gear-zone.co.uk
- www.gear-zone.co.uk
1.1
Bad
956 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Shoes not as pictured but delivery was very quick.
Pleased with delivery time and communication. Less pleased with shoes not being the same as those in the picture on the website.
According to T's&C's the company reserves the right to change item specifications without warning...
24 June 2013
Unprompted review
Reply from Gear Zone
Hi Margaret,
Many thanks for your order, and for taking the time to review us. We're glad the delivery was fast and the communications good!
I am sorry to hear that the shoes weren't as pictured, we do try and keep everything up to date, but with approximately 4,000 products (not including colours) online, the odd one does get missed, even more so in this case because they were a clearance model and the last pair left. I can only offer my sincerest apologies.
With regards to the T&Cs; we have to write that to cover ourselves, mainly because all our suppliers have a similar clause, and they don't always inform us when they change the specifications or design slightly.
We don't recall seeing an email or call from you about this, but provided the shoes are in new and unused condition, then we're more than happy to arrange a collection and refund you.
As an aside, we do also provide a 'No Quibbles Guarantee' for 30 days, and of course, you're protected by the Distance Selling Regulations etc., so up until the item has been used, there's always the option to return.
Kind regards, and apologies for any disappointment,
David
Great product, competitive price and very fast delivery. Couldn't ask for anything more!
I was very keen to buy a RAB Vapour Rise Lite jacket. Supplies of the 2013 version were limited on the Internet and I was mainly being offered last years version (for more money). This was just what I wanted at a very good price and having ordered it late on Sunday I was delighted to get confirmation of despatch the following day. Arrived safely via courier (at NIL COST!!!) and has already been worn twice. Will definitely look here again for future purchases.
24 June 2013
Unprompted review
A good , efficient service.
An efficient service delivering a recognised product at a competitive price . My first experience. Excellent.
22 June 2013
Unprompted review
excellent service and excellent quality
Ordered Tigers top for husband, found site to be the cheapest and they were super quick for delivery. Was helped by a discounted price too! Top same as from Leicester Tigers but far cheaper!
22 June 2013
Unprompted review
does what it says on the tin...
very quick delivery
phone service very friendly, informative..perfect
excellent delivery service - kept fully informed all the way, lots of flexibility
20 June 2013
Unprompted review
Totally looked after!
I was so impressed with the level of attention I received with my Gear Zone order! Especially so around the delivery and even delivery time. And the products I ordered were great quality and excellent value. Thanks Gear Zone, I'll use you again and recommend to friends.
20 June 2013
Unprompted review
Gear Zone the best
Fast free delivery. Lowest price for item purchased on the net. Excellent packaging. Well done Gear Zone.
19 June 2013
Unprompted review
Good service and fast delivery
Item was packaged well and delivery was quick.
18 June 2013
Unprompted review
Lightning turnaround, great product, best price i found
Ordered on a Sunday evening, tent was waiting for me when i got home from work Tuesday. On top of the super fast turnaround from placing order to delivery, was the best price i found for the item AND free delivery.
Will definitely be using again and highly recommended.
17 June 2013
Unprompted review
Excellent, good price, quick delivery.
Excellent, good price, quick delivery.
Excellent communication throughout.
Very happy customer.
12 June 2013
Unprompted review
Cheap, and they use a really good courier service.
The tent I bought was really cheap, and the courier service had an option to recieve a text when the package was to be delivered. It was great knowing when the package would arrive, and also having the option to rearrange delivery by text if I wasn't available.
11 June 2013
Unprompted review
superb service
great price,next day delivery. no hesitation in recommending Gear Zone.
11 June 2013
Unprompted review
Slow walking pole
The walking pole I ordered was not the one illustrated on the site (to match an existing pole).
Service and response were prompt but please use a different delivery company. They sent an email to say they couldn't deliver because we were out - which was not the case - so eventual delivery was late.
10 June 2013
Unprompted review
Little known, great service
Gear Zone came up in my web search for tennis clothing. Had not heard of them and decided to try.
I will use Gear Zone again definitely as I was able to get a discount on the product I ordered and it arrived very quickly.
Good service, product exactly as described.
8 June 2013
Unprompted review
Mistake rectified immediately
I ordered two items (the same) from Gear Zone which were dispatched immediately.
When the package arrived there was only one item in it. I rang the contact mumber and the missing item was immediately sent and arrived the next day without quibble. In a way that makes me more inclined to deal with Gear Zone again
7 June 2013
Unprompted review
Very good service
Very good service, great selection of products, reliable delivery
6 June 2013
Unprompted review
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