GCash Reviews 

I updated it but then i cant even open it at all, i had to uninstall it and reregister my account

Recently sent money Wise to a family member gcash account without realizing the phone number associated had expired. We talked to customer service via phone call and told us that the money is indeed in that account and reuqested id from the owner of the account and may take up to 9 labor days to get transferred to another account. After 2 weeks they rejected the id mentioning about lack of details in the id so we provided another id of the same exact person. Gcash customer service said it doesn’t match. Never sending money from abroad through gcash ever again. We already tried from Wise abroad to Wise Philippines, faster and more secure. No more gcash.

Very bad. No advisory for system maintenance. now I can't use my money

Gcash user for 7 years as the title says, been a gcash user for 7 years. I didn't experience any of the common issues from other users. So far it's been convenient for me, using it to buy load, pay bills and sending/receiving moneys to and from my relatives. So far I have only good things to say for Gcash. Just be responsible and always always be check on the numbers you will send and the amount you will be sending

Well, for paying bills it is more convenient. Also, you can use this alternatively when you don't have a bank account yet.

This app is good in terms of easy money transactions locally. However, the app crashes from time to time and there are instances where money gets lost. I hope they can work on their security.

DO NOT TRUST THE APP. I LOST 1 THOUSAND ON MY ACCOUNT. WE ALREADY TOLD THEM THE SITUATION BUT NOTHING IS RESOLVE . THEY SAID NO REFUND.

HARD TO BORROW A MONEY.

DONT PUT YOUR MONEY INSIDE THE APP THEY WILL STOLE IT!

VERY VERY BAD APP.

BASED ON MY EXPERIENCE THEY STOLE MY MONEY ON MY ACCOUNT WAY BACK 2023 THEN NOW THEY STOLE ANOTHER 1 THOUSAND. VERY BAD APP. TRASH

UNHELPFUL! Stolen funds I didn't even click any link...Their gcrypto even doesn't make sense at all. Prices are way too higher not recommend for crypto holdings.

I have a worst experience using this app on a McDO kiosk. The app charges the payment but in the kiosk it doesn't pay the meal I order. I ended up hungry because my money is enough for one meal. Worst experience ever.

Mechanic shops

there is still a bug in the verification but overall i like this app

My account was suddenly locked, and I couldn't use it anymore. It has money, and I am not able to get it, even though I filed a complaint.

Please help me claim my rewards

Just to register is a nightmare. Looks like it was design by a 2year old.
Trying to scan your ID it taken me about 30 tries and still no go.

Worst service provider. I used Gcash to load my Globe broadband and did not go through and yet they debited P150 from my account. I contacted them, emailed them, even disputed in the app but to no avail! The P150 was never credited back to my account.

Selfie scanner does not accept my face because i have big beard. Two years ago I had same problem, but then I could talk with a human who assisted. Now when changing phone same problem. Called hotline etc, but there is nobody to talk with. Chatted with gigi AI app, but that is stupid as can be. No help. I have submitted 4 ticket forms during 2 weeks and they promise to send email within 24 hrs, but not one received. Now I just want to be able to access the app and move my money to Maya and close my account, but seems hopeless. That a tech company can have this bad customer service is unbelievable. Shame on you.

Gcash is undoubtedly the worst and most frustrating app I've ever used. The verification process is atrocious with it taking forever to finally getting a facial recognition completed if it ever completes at all. When you look for customer service to help out, good luck cause all you'll get is an inferior AI interface that sucks at getting anything resolved. It repeats the same nonsense for troubleshooting as you've already tried 1000 times. On top of it all, there is always the risk of getting hacked and losing all your funds. This happened to my wife where her entire gcash account was wiped out.

No support. Verification is not possible cause they never accept my selfie. Not user friendly. I already delete this waste