Gaynor Sports Reviews 

404
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery, often arriving very quickly, and competitive pricing, noting significant savings compared to other retailers. Many people highlight the excellent service and quality products, finding items as described and enjoying a smooth, efficient ordering process. However, some customers also noted issues with order fulfillment and communication, such as paid next-day delivery not occurring as expected and slow email responses. A few people experienced orders being unexpectedly cancelled because items were sold in-store, leading to considerable disappointment with the service provided.

What people talk about most

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting quick and super-fast... See more

Price

Reviewers highlight positive aspects of price, consistently finding them to be very good and competitive.... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Product

Clients share positive opinions on products, often highlighting the accuracy of descriptions and competitive... See more

Order

Customers had ambiguous experiences with order processing, with some praising the ease of ordering, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tried a coat at the store, (which has a fabulous range of outdoor wear) but didn’t buy at the time. On return home I regretted not buying it so purchased online. The coat arrived very quickly and I’... See more

Rated 5 out of 5 stars

Great price and excellent service. Delivered the next day. Boots as described and nearly £80 cheaper than identical boots on sale at another shop.

Rated 5 out of 5 stars

Great service as always, whilst I always visit the store in Ambleside when we visit, the website now provides amazing choice and terrific delivery performance. I no longer have to wait to visit to buy... See more

Rated 5 out of 5 stars

Recently bought some North Face walking shoes.couldn't fault the quality of the service,price, delivery procedure or the ordering process.Would definitely use this company again for purchasing outdoor... See more


Company details

  1. Shopping & Fashion

Written by the company

Gaynor Sports is a family run and owned business in Ambleside - the heart of the Lake District. With a dedication to providing the best possible customer experience, it has grown into what many consider to be the best outdoor retailer in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

404 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(404)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Placed online order yesterday

Placed online order yesterday, payment taken.
Received email today saying money being refunded..no reason why. Looked online and still in stock, and available to purchase.
Rang Ambleside shop, and gentleman said he couldn’t help with online orders. They don’t answer phone number given by Ambleside bloke..messages only..useless, and I live in the Lakes.
Looked at their website today, and they STILL have the boots showing as available to purchase, even though I have had a confirmation that they no longer have stock..very poor company.

6 April 2026
Unprompted review
Rated 3 out of 5 stars

Not the best experience

Good: Quick Delivery.
Bad: I emailed to cancel the order 5 minutes after pressing the button. they did not read the email and sent the item anyway. Returns are not free so I paid £5.45.
Will not use again.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality outdoor store

I tried a coat at the store, (which has a fabulous range of outdoor wear) but didn’t buy at the time. On return home I regretted not buying it so purchased online. The coat arrived very quickly and I’m delighted with it. I will certainly shop with or at Gaynor sports again and highly recommend them

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Great all round experience...again

I have shopped with Gaynor sport a few times and they have been consistently excellent. If they sell what you want I would definitely buy it from them. Prices are very good. Shipping is quick. Excellent service. Thank you again.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Never a bad experience

Bought quite a few things from Gaynor Sports over the years; via website or direct in-store when on holiday in The Lakes, I'll be popping into their shop again in May this year because I've never had a bad experience with them. They are one of my "go to" stores.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service as always

Great service as always, whilst I always visit the store in Ambleside when we visit, the website now provides amazing choice and terrific delivery performance. I no longer have to wait to visit to buy my favourite gear.

21 November 2025
Unprompted review

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