Garuda Indonesia Reviews 

We book ini the same booking code, but we got the far away seat. We travel together but we don't get the same row seat. Very dissapointed, not professional at all.

Everything.
I have a business class ticket due to a broken foot that happened a few days ago and being on crutches. I had to get to the airport early because the only people who could help me with my bags had a flight that was leaving 5 hours earlier than me.
I have been denied help at the office and online help desk. I can’t move anywhere because I’m on crutches so can’t move my carry on luggage while on crutches. The people who I was with were offering to push me through customs but they weren’t allowed because they said they couldn’t print me a boarding pass. I asked if I could get an e-ticket and the guy just walked away and never answered me.
I’m now stuck here with no way to get food or drink or go to the toilet. The people I was with were trying to help me but we were getting nowhere and they were going to miss their flight.
If your insurance ever ask to put you on a Garuda flight or you have accessibility needs I would definitely recommend you stay away.

This is a scam airline my account has been charged and never send the ticket, be careful , also the worst customer service ever that you are going to face. My advice avoid them

The crew flight assured me and other passengers that the flight was not late. The flight was 1 h late and I risked to loose my transfer flight. Moreover, my luggage is blocked in the first airport of my long trip.

While using this airline. I've never had a complaint. Service is also good. Hopefully Garuda Indonesia will continue to progress

I always use this flight to go everywhere. Even the price is a bit pricey, but we know quality comes at price

I booked business class on Garuda Indonesia as usual. I am one of their SKY PRIORITY members. My flight at 07.05 AM & yesterday I had done a web check-in, no luggage & i had cabin only. For sure, they had my profile on their list. Around 06.45 AM, I walked to the gate (in Surabaya, the gate of Garuda Indonesia is separate, far away & there is no fast service other than running ;). Suddenly without any confirmation in advance, one of the Garuda Indonesia crew told if the door would be closed, because it was complete (without me). And they couldn't tolerate anything even though I was a Business Class & Sky Priority passenger, even though I couldn't skip that flight because I had an international flight on Jakarta. Speechless and disappointed.

I finally understand why many people are switching from Garuda Indonesia, not because their prices are too expensive if compared to other domestic flights, but because the prices are not worth it at all with their service. Logically, if business class is that easy to ignore, so how about economy class???

Worst experience ever!!!! ;(

So bad, i bought a ticket with promo season on Dec 8, 2023 with flight no GA 136 from Jakarta to Pangkal Pinang and the airlines rescheduled my flight without any clear information. Just send me an email for rescheduled ticket on Dec 9, 2023 without any reasons. Do you think i am agree with that schedule?? Please think your customer needed. Dont just take profit from us. Refund process is need more than 1 week (as confirmation the fast refund is 14 days). I am so disappointed.

Great service and system! Usually use this service to flight around th city in Indonesia

If you are based in the UK do not use Garuda. The onboard service is good but the customer service is terrible. They cut you off on Chat when they don’t want to answer your questions. They make mistakes on the booking and then will only give you a voucher. There is no working phone number. So far I have lost £946 and I have been on Chat now for 4.5 hours trying to recover it.

The great dan first airline company in Indonesia, they serve us best they can do, so i love Garuda Indonesia

First time I fly with @garuda.indonesia from Europe to Indonesia. Although the entertainment isn’t so update, but all the stewards are professional and polite . Their service is very good ! 26Jan2023 is their 74 years anniversary. Thank you so much for your service and hope you will do better and better in future ! I am sure I will consider to fly with Garuda Indonesia again !

Like many others, I booked travel in early 2020 but it was “covid” cancelled. No refund, Received a travel voucher that you can’t book on line, you have to use the chat which I have tried 3 times, the chat will cut you off if you do not respond in 1 millisecond. Tried to call ALL of the Garuda phone numbers- NO ONE answers ANYTHING. There is no USA office to call, the number they have listed does not work, computer generated answering machine - over and over, no one calls back. Is this a real company?

I booked Garuda for reliability and was deeply disappointed when instead of canceling my flight, it was moved a day early. When you travel you rely on your planning. We obviously canceled the flight as we were on a boat by then. Garuda only gave a travel voucher. Moving flights to earlier dates seems to be the tactic if a flight is not booked properly. So they basically canceled but kept our money. Don't fly Garuda!

Even though the airlines changed the flight to a week later, they were still pushing a voucher and not a credit card refund. This airline has terrible customer service.

Airline itself was very pleasant, staff was friendly, although food service on the plane was lacking (no option for paid snacks so just 2 meals in a 14 hour flight) But most annoyingly, my luggage was lost upon arrival in Lombok (apparently never arrived in Jakarta and wasn't transferred). Garuda promises compensation for every day my baggage was lost, and although it was found and returned to me after 16 days, I never received any compensation. Contacted them numerous times without a reply.

*SCAM* *SCAM* *SCAM*
HORRIBLE customer service! Did a chat to modify flights, unable to do that. Certain flight options disappear, and then other flight prices go up by $200!! was only offered a 25% penalty, and “voucher” when trying to cancel within 24hrs. chat ends, and unable to get a refund. WTH is going on!?

Dear People of Middle-east or any part of this world,
Please be-careful using https://flygarudaindonesia

They are fake Co a group of thief , this is not Indonesia airlines website. after paying you will suddenly find yourself paying 4 times higher than the ticket price, no refund, no call back. Shame on Indonesia airlines allowing such kind of Co to promote their tickets. Please be careful and don't ever use this website.

Garuda Miles Frequent Flyer programme is appalling & a complete waste of time.

A number of my points are due to expire in June & July 2022. I have spent the last week emailing Garuda Miles Customer Service to request a free 6 month extension on my points. I am currently holidaying in Bali & had to book tickets last Oct 2021with another airline provider flying Sydney Bali return as Garuda we’re not operating. So much for using my points!

Garuda are now only flying 1 day per week out of Sydney to Denpasar & visa-versa. Too bad if you can’t fly on that particular day.

I fail to understand why my points will be deducted when a full flight service is unavailable.

In typical Indonesian fashion, Customer Service are unwilling to work outside their policies & regulations.
Their rules are very black & white, with no room for flexibility. Rather than trying to understand the problem, they simply state that “in accordance with the applicable regulations extending miles cannot be done”

Clearly, their is no room within Garuda for independent thinking, problem solving or loyalty to its members. This rewards programme needs tremendous improvement.

Shame on you Garuda.

Just flew to Bali from Jakarta. Using the same cabin luggage I've used on Garuda flights every flight. Today they're telling me I can't bring it as cabin luggage and they want to charge me for being forced to check it in even though it has never been a problem before. Worst experience - cherry on top after getting married

Edit: Upon getting to the gate, plenty of passengers had larger carry ons and did not get stopped or denied entry - only our carry on was apparently an issue even though we've flown with it on Garuda every time before without issue.