Garmin Nederland Reviews 

I've been trying to update my Garmin device and wanted to have some advice, which I could not find on the Garmin online support pages, so I tried ringing Garmin UK help line. I waited for 1hr and 23mins with no reply. Terrible customer service.

Well. Bought a golfwatch, GarminApproach S40, in april 2021. After 2 years i could play 18 holes and the battery was almost at zero percent. And slowly it became more difficult to charge the watch. Garmin has its own charge cable with four tiny connect dots. At some point i ordered a new cable and everything was hunky dory again. Except the battery became worser. At this point the second cable died. I read about cleaning the contact points but nothing helped. So yesterday 4 september i wrote an email to the Garmin customer service. While i am reading all the bad reviews here at Trustpilot i really fear a happy end with my Approach S40 (i now probably learned that this model is no longer produced) is out of the question.

Bought a brand new Garmin NUVI 760 satnav in 2009. I've always had free map updates and even installed European maps for free as promised when I purchased the item.Now they want £75 for an update and the English man I spoke to is telling me my satnav is a refurbished one. This is nonsense and I paid a lot of money for it in 2009 (can't remember exact figure) They are making it up about the refurbish busines and they're trying to con me out of my hard earned cash. They even tried to sell me a new model with more free maps.

Horrible customer service. Bought a EUR 300 Inreach sattelite phone + a monthly subscription for EUR 55.

The setup guide was really poor but it indeed said that 5 free test messages was included. I then did 2 tests only to find out that this was indeed not free and that I was using up my limited 10 messages which is reserved in case of actual emergency.

I explained the situation and asked if they could reset the messages included or add some more, but I just got a clear no which no further explanation.

I will look to return the device and cancel the subscription and never buy anything from Garmin again.

I own a Descent MK2 and the latest InReach Mini 2 with a Freedom Safety Plan. While I wanted to redeem a free and valid coupon on an accessory purchase the 10% discount wasn’t provided and Garmin The Netherlands didn’t want give a 10% refund. The battery life of my new InReach Mini 2 is far below the specifications. Here Garmin The Netherlands didn’t want to support. Instead of forwarding my (warranty) question, they told me to reach out to their US contact myself.

Ordered a watch as a birthday present for my wife on Garmin’s website.There was no mention of item being out of stock and so I placed my order and was notified that my order would be dispatched within 1-3 days. However, 4 days later, when still no sign of shipping, I contacted them via their live chat to be told that my item was out of stock and would take at least 2 weeks to arrive!!!! That’s ridiculous, why not showing stock level of items? And then make customers wait without notifying them? Don’t bother, I ended buying from a different leading brand. To me this experience has definitely tarnished Garmin’s name.

How to lose a customer!
Its incredible how Garmin dont care about their loyal customers. (Scale, Epix 2, Hr band and Edge 130, 830 and 840)
My EDGE 840 (from 10/23) its total unreliable and the only solution they offer is to send the unit for around 10 days for an update.
Done that and still the same issues with navigation and communication with Garmin Connect.
GPS for a bike is critical for a MTB in the forrest and i can rely on something that costs 400 euros and only show "error calculating route"
Selling it while its under warranty and moving on to Hammerhead or Wahoo.
Don't recommend their products!

My Forerunner 45 has stopped charging after barely 2 years of use. I follow the instructions to clean the contact points. The problem however is that the contact cable/watch is worn out. The same happened before with my Fenix HR3, again after 2 years. The charging design is not up to the requirements of a sports watch. it makes the watch very expensive. I am a careful but heavy user. I will switch to another make watch.

Well this from the UK … Company employee assaulting and endangered a drone pilot in the public area outside. Really terrible attitude towards a legal activity. Didn’t have a clue about the law or CAA legislation yet tried to snatch the controller from an operators hand while in flight and near electrical pylons.

Have been trying to register my new Inreach Mini 2 for three days and customer service can't help. It just doesn't work and they claim an outage in registration but aren't fixing it and it doesn't show up on their outage page. They are selling $400 bricks!

Got a subscription for an inreach device for the one unit I have registered with their service. Garmins first bill is for 3 times that, and they withdraw 3 times the money despite having no devices to attribute this to.

So far no reply on emails demanding they return the wrongfully billed money they took.

Garmin Descent mk2 dive computer sudden shut down during a dive! It was almost 100% battery. No help from Garmin support. Now I have bought a Shearwater. And it is the best dive computer in the world.

Never buy a Garmin..

Ohh and I once won a Garmin competition, and then you changed the rules afterwards, because YOU f... up.. And then I didn't win.

After completing the trial, I am unable to purchase a subscription.

As a skipper, I’ve spent a significant amount of time planning routes for the next month after moving from another app. I need to use this service for my upcoming clients in just one day.

However, I’ve encountered issues on all my devices when attempting to purchase a subscription:

Phone: The process goes through accepting payment but then displays an error message after completion.

iPad: An error message appears immediately when I press subscribe.

Navionics Web: The purchase button remains unclickable, preventing any purchase.

Garmin Web: An "invalid quantity" error message appears, blocking the purchase.

I later discovered after plunging into depths of information (not immediately apparent) that recently a subscription requires an operating platform of 2.0 or higher, which my current devices do not support.

Why allow a free trial or app download if purchasing a subscription is impossible for my setup? Moreover, why not relay this compatability information immediately.

This has caused significant stress, affected my business, and wasted a considerable amount of my time.

Moreover, none of the support numbers provided on the websites work, which is highly unprofessional.

Please address these issues urgently. It is mind-blowingly unprofessional.

Bought epix 2 brand new soon as it was released.Worth 1200 euro.An absolute waste of money.This is not a smart watch by any means.Does not record activities as it should,apps are disgrace same as other features.I was better of with their initial 50 euro smart watch.

Garmin needs to invest in their logistics and their tech side of business in the Netherlands. Really frustrating when placing an order on the portal as orders keep getting cancelled and money not refunded. Even if we manage to place an order then the delivery timelines are the worst in business. We could get products from across the globe faster than this. Please look into this Garmin team, as the customer support also doesn't have much idea about what needs to be done.

Bought a garmin vivomove HR, the screen stopped working, contacted the company but they are not able to fix this product because they are clearly trying just to squeeze more money out of me by making me pay £130 extra to upgrade the watch instead. This is ridiculous .

Ordered the Forerunner 255 music, hoping that it would come within 5-6 weeks for shipping, happy to weight, 2 months later they cancel my order for me, without asking with no compensation, quoting 'Product is not available' but it's still listed in their website shipping between 2-3 weeks. Worst customer experience I've ever had.

Brought a charger lead £35 not had it for 12 months and it doesn’t work. Provided proof of purchase and they still expect me to pay for another one. Fair enough if it’s out of warranty but they actually advertise on their website products have 12 months warranty.

The reason they gave me is because my Garmin watch is out of warranty (Fenix 6S so not a cheap purchase) this makes the warranty void on the lead - something everyone should be aware of.

I can only note a very poor delivery and customer service:
- tracking of the parcel stuck on 'shipped' status and no tracking of the attempted (if any) delivery;
- no telephone call from the courier and/or text message or other kind of communication advising you that the parcel could be picked up at the UPS point.
- suddenly in the tracking, it appears that the parcel has already been sent back to the sender without any possibility of even picking it up;
- what's more, I have to remember to check in 2/3 weeks for a refund!?

Very poor and low quality experience that I did not expect from Garmin.

Have owned a Garmin camper 770 satellite navigation system for 5 years although hardly used so decided to update the mapping before putting into use this year, updated though Garmin express app on my computer without problem & said the update was complete, on disconnecting the whole unit went dead & would not switch back on, after checking on the internet & the Garmin website had no alternative than to contact there customer support, speaking to a representative I was told as it was caused by there software if I could supply the serial number of the unit a replacement satellite navigation would be sent out, what great customer service I thought & duly supplied said info via an email they sent, well that’s where the great customer service ended, sorry I was told because my satellite navigation was no longer made the best they would do is give me 30% discount on a new unit, so hang on a minute your software has disabled my satellite navigation but you want to sell me another one !! What a disgrace they are, using there software to disable customer units to increase there sales. After several emails I was offered a refurbished unit for £110, well why on earth would I ever buy another product from Garmin when it could be disabled anytime with there update app, absolutely disgusting customer service & terrible product stay clear at all cost