Garmin Nederland Reviews 

This is the worst customer service ever. No replies at all. No interest in solving the issue. Comparing Garmin customer services, I have been using Polish support before and that one was amazing. Support in NL is below even depression level.

Worst customer service and online purchase experience I ever had. I ordered a red strap and Garmin sent me Flame Red instead and it happened twice , I gave up thought there should be a problem for them to tell apart Red and Flame Red are different in colour, them ordered an Amp Yellow strap, this time they send me a second hand! strap and then apologized for the mistake that they have sent a returned product to me! I had to print three times three return labels on my own expenses and send it back to them. Extremely unhappy for this Garmin service will NEVER buy from Garmin.

Their cameras are ok, but charging £14 for a replacement mount which is just a small piece of plastic is outright disgusting.
Don't buy a camera from them and get locked in, get something else

Product broke after a few months, support is non existent. Just passed from one person to another, no-one able to help. Forcing me to do a chargeback

Absolutely appalling customer service. I bought a brand new Vivofit 4 (direct from Garmin) on 14th Feb 2025. Periodically it fails to automatically sync with the App and I have to manually sync it. I see the app sync, it shows the same data as the device itself, and then it 'forgets' this data when I look at the app later. My device is linked to my Vitality Health insurance so it's losing me actual real money by doing this. Yesterday (15/04/25) I did ~12600 steps, and despite manually syncing 3 times and confirming that the app got the data, the app now thinks I only did ~8500. I contacted Garmin customer service via chat, who asked me to do things I'd already done, and when I asked why they needed me to repeat things I'd already done myself and how they were going to know if it fixed anything as it was an intermittent fault, they cut me off. 'George' was very rude.
If they can't fix this, then the device is unusable to me. And I would suggest anyone else thinking of using it for any purpose other than just interest should AVOID AT ALL COSTS.

UPDATE: I 'chatted' to another person at customer services, and Garmin admitted that they think there is something wrong with my device, and offered me a swap FOR A RECONDITIONED unit. This is AGAINST UK CONSUMER LAW. So not only are they rude, but they are trying to fob me off by breaking the law.

Awful customer services Garmin forerunner 255 broke within 8 months. Returned to to them only for them to send me a broken reconditioned replacement.

Contacted them again, they are again sending another reconditioned watch out to me rather than new. Used to be decent watches my 235 is still going strong after 8 years (passed it down to my son).

Probably better look elsewhere nowadays for fitness tracker.

Garmin s12 golf watch refuses to pair.

LI've tried all the tips including a reset

What to do next?

The Garmin forerunner watch I bought was supposed to be Bluetooth compatible. It's compatible with only 8 different types of headphones. I talked to customer service who said tough, the compatible devices were buried in the FAQs which you should have read before purchase. I'm now stuck with a watch that doesn't work as advertised.

Big problems with watches. Update can broke your watch even after 2 year use. Expensive but not usable watches.

I just bought a Garmin Edge 540 direct from Garmin.com. It arrived quickly and I went out for my first ride... GREAT! Lovely device, upgraded from Edge 1000 so night and day. HOWEVER, when I got home, I plugged into macbook and then the issues started. Updates were needed and it asked me to fire up Garmin Express but then it just would not connect. 45 mins on chat with customer support and then eventually they said that a few devices have this issue and they need to send a replacement... however they asked me to pay AGAIN for the device in order to send it out. WHAT??? I would expect a deposit hold or an 'at cost' refundable amount but they wanted me to pay more than I originally paid (I got a discount) in order to send a new device out. I felt like Garmin is asking me to crowdfund them or loan them some money. I bought a defective device DIRECTLY and they want to take more money than I paid originally out of my bank account to send a new device. Yes they said they would refund but what if they go bust, or there are logistic issues... that is me c£800 out of pocket with no working device! Garmin, please review your customer journey... and STOP sending DEFECTIVE devices out when it is a known issues. It looks like I now need to send back, wait for them to assess, and then wait for them to send a new unit out. POOR.

I have a couple of Garmins and all good watches until it goes wrong! My fenix 6 pro when blank last week for no reason! none of the support systems are working and trying to get in touch with Garmin is absolutely Impossible

Garmin RVR 315 rear bicycle radar. Very good but expect device lifetime use minus four years. No value for money ☹️

Garmin Approach G12. Shocking. On my second now after returning the first. Freezes mid round whether its cold or warm weather. This will be returned for a full refund. Do not buy.

I've bought a Garmin S2 scales to add to my Garmin ecosystem, but now looks like a bad decision. For the 4x price of a scale I got buggy scales which I couldn't return, and which were eventually changed for a refurbished ones.
So all in all I paid for a new scales, but got refurbished after 2 months of troubles

Garmin Forerunner 255 - consistently breaking. First time it happened and reported within warranty period. They provided a short term fix but issue comes back within the warranty period and they do not cover it. Had multiple Garmin devices from them but never again after this poor experience.

GLO2 GPS - check the firmware updating process before purchase.
Garmin does not offer GLO2 firmware updating via IpadPro or Android tablets.
Garmin WebUpdater only functions on certain Mac or Windows PCs and laptops.
Best check the updating process for any other Garmin devices for the same problem BEFORE purchase, to avoid having to buy another PC or laptop to keep updated.

I had high hopes for Garmin and was excited to try their ecosystem, but my experience has been deeply frustrating. My order initially arrived incomplete—only the accessory was delivered, but not the watch itself. From there, I had to escalate the issue, fill in forms, and make over five calls to customer support just to get a resolution.

I explicitly mentioned wanting a refund, yet more than a month later, a watch was suddenly shipped to me. When I then tried to return it, I was told I wouldn’t receive a full refund.

To be fair, the customer support agents were friendly and tried to help, but the overall service process and policies are unacceptable. A company like Garmin should have a much smoother and fairer resolution process for issues like this. Unfortunately, this experience has made me reconsider investing in the Garmin ecosystem altogether.

I've come to realise how totally inaccurate the sleep recording is on my vivoactive 5 which makes me wonder how inaccurate all the other stats are. Unhappy that I have spent over £200 on a smart watch that is so inaccurate.

After contacts with various people at Garmin, Garmin clearly shows that customers who have problems with products, Edge 520 Plus, after the warranty period has passed are completely uninteresting to them. No spare parts are available, even if I am prepared to pay - in other words, Garmin sees three years as an appropriate life cycle for its products, after which they disclaim all responsibility.
Garmin offers a 15% discount if I want to order a new equivalent product - wishful thinking - Bye Bye Garmin, forever!

Well that can I say? Bought a watch that didn’t have the functions advertised, I am disabled and so explained I can’t return or have people coming to the house, 0 care or consideration from the customer support team, one day just sent UPS to my house to pick up the watch unannounced! (I have a poor immune system hence why I couldn’t do this/have people coming!) tried to resolve multiple times over email and via the chat function with no concern for what I was saying and no offer to help other than they could only refund if they received the product. I wish I’d never bought from them, caused me weeks of stress from late delivery, uncaring and just generally not listening customer service and being left with an expensive product that doesn’t do what I need it to. I’ve been in tears with the stress of it.