Gardner-White Furniture Reviews 33,742

Ordered a Kitchen Table and 4 Chairs - it took almost 2 months to arrive. All the furniture came in one box with literally 500 pieces that had to be assembled. I have bought furniture online and at IKEA where there was customer friendly assembly required but this was definitely factory level assembly that was needed. To add insult to injury a chair was damaged and even though I paid for the warranty / service plan GW refuses to replace the chair free of charge. Gardner White furniture is the absolute worst I have experienced in 40 years. I miss Art Van! GW should exit the furniture business. The "family" should be ashamed to show their faces in Michigan! Seriously...

Response from GW provides delivery option of "white glove" service for $170. This was never explained upfront in the purchasing process and is ridiculous. No one should have to "bribe" a professional furniture retailer into delivering more than wood pieces and fasteners (without all proper tools for assembly). If GW wants to be an IKEA style assemble yourself furniture outlet than they should take lessons from IKEA on how to do so.

Finally, after paying the GW "bribe" fee for "white glove" assembly service the delivery crew, on 7/20/2025, who are not trained for factory level assembly of the product and definitely overbooked with delivery stops to rush to finally assembled the chairs incorrectly (components installed upside down / backwards) exposing wood screws in plain site and resulting in wobbly unlevel legs that rock back and forth on a kitchen floor. Shoddy and unprofessional. Absolutely pathetic even with "white glove" service!

I bought two oversized chairs which ended being too big for my room. I ended up having to return the chairs. They charge a 25% restocking fee. Fine, but I was willing to buy other chairs and asked if some of the restocking fee could be applied to other merchansise. Spoke to 3 different people, the first 2 who said they would talk to someone and get back with me. They never did. The 3rd person refused to work with me stating 25% restocking fee was their policy. There is no if ands or buts with these people. To top it off when I purchased the chairs they threw in a $369 4 year warranty which I clearly told the sales person I didn't want. I didn't notice it until after the purchase went through so even after returning the chairs they told me they couldn't refund the warranty fee. Gardner White is for Garner White and not the customer. This is all nothing but corporate greed. So now I am out $750 dollars unless I purchase 2 more chairs and transfer the warranty to the new chairs. They will allow the transfer of the warranty. I am so disappointed in their policies. Many stores will give you the option to put fees toward other merchandise. Not Gardner White. I have never shopped there in the past and after reluctantly having to purchase chairs one more time I will never purchase anything from there again. And I will be putting them on blast on social media and to all my family and friends.

We had a very good experience when shopping at Gardner White in Shelby Township, MI. Mr. Shah Chowdhury greeted us and as a salesman was very professional, respectful and listening to our special requests. Mr. Shah had a very professional attitude, and we had plenty of time to check the furniture by ourselves. Thank you so much!

Called the Waterford Gardner-White store and explained what I needed in a bed frame for a mattress and slat system. Then I picked it up at their warehouse myself to speed up getting it into service (out of stock at Waterford location). Turned out to be a “short” version frame that REQUIRES a box spring. We have a slat system with NO box spring so this frame will not work with just a mattress!!
Gardner-White then charged ME a 25% “FEE” for returning it?? WTF !

The men who delivered furniture were very nice and polite. They put the chair together perfectly. ❤️ God Bless

Update:
We had posted about difficulties with a leather sectional we purchased from Gardner White. A section was defective and they ordered a part in early February but the delivery of the new part kept being pushed back and when we were notified it would be here in June, we had had enough.

After numerous attempted calls with no satisfaction we posted our grievance on social media and Gardner White reached out to us. They delivered a new section from their warehouse.

I want to thank them for doing right by us and renewing our faith in the Company.

Original:
Bought a new leather sectional in January, and within one week, one of the sections sunk in and is very uncomfortable. I asked for a replacement but was only offered a replacement of the bottom of the sectional. I was promised the replacement part would be in by the end of March or the 1st week of April. When it didn't come, I called the store and informed them of the difficulties but never received a return call. I called my salesman, and he checked and said it would be in sometime in June! Meanwhile, I'm uncomfortable and the store profits! I will not shop at Gardner White again, having spent over $10,000 in the last few years and being treated like this.

Bought a couch and loveseat set from them along with the insurance back in January. Within a week the couch was broken, no big deal I think we have the insurance I finally get around to calling them a couple weeks later and they say they're going to have someone come out to look at it. He looks at it says you're going to have to order parts and it'll be a couple months before it is fixed. Long story short it is now April and the couch is still broken. Do not buy anything from this company ever.

Don't waste your money on.mattress protection plan. I was told by salesperson that you can get 2 replacement covers within 10 year. He didn't mention that the covers have to be damaged by stains or tears and you have to send pictures. I could have bought 4 good quality covers for the $250 they charge for the covers.

I will never do business with Gardner-white furniture again. Just recently purchased furniture from the store. Part of the furniture delivered on February 20th and was told the other half would be a couple of days which turned into April with no guarantee then. Trying to speak with a manager is almost impossible and they don't return phone calls until you complain enough to get someone to call you back who is still not a manager. They will promise you everything, take your money and treat you like a nobody afterwards. I would advise anyone to think twice and ask as many questions before you do business with this company

NEVER EVER AGAIN. BEWARE. If ZERO stars were available I would have chosen. We Spent almost $4000 at the Warren store on furniture. $1980 of that was for a Southern Motion power reclining love seat just 9 months ago.We also paid $225 for an "extended warranty” touted “to cover any issues”. Have had 2 service calls on the fabric pushing out between the attached seat cushion and folding foot rest. Was advised that the construction is prone to this defect.
Customer service told us they CANNOT DO ANYTHING that its just "BREAK-IN WEAR”, despite the fact that we paid an additional $225 for a warranty and that they “cannot do a thing except send service out”. They have been out twice and the “fix” lasts about a day and it’s back to the same. An Obvious design flaw in the construction, so BEWARE of the SOUTHERN MOTION brand and MORE SO OF Gardner White. The corporate customer service rep was very abrupt and non apologetic with her responses. They are obviously NOT the level of what the Art Van company was having bought from them over the years. Having been a retail store mgr for 40+ years with two major retail companies that also sold furniture, I have never seen, experienced or dealt with such a LACK of integrity on the TV media, in print, and of said declarations and promises at point of sale and failure to stand behind their “additional income” of worthless warranties. Unfortunately this type of neglect will eventually catch up to their business. A very sad company.

I bought a Tempuric Soft mattress from Garden White because in the store, it was super soft. But when it arrived, it was extremely hard, causing body pain. My wife can’t even sleep on it and has been sleeping on the floor in pain. The store says they can only exchange it after 60 days because the mattress releases a gel. When we reached out, they simply said, 'Sorry, you have to wait 60 days for the mattress to get better.' But they never mentioned this at the time of purchase—it's just their policy. Terrible policy! We feel completely abandoned and deceived as consumers. @GardenWhite, please help! #CustomerInPain #FeelingDeceived

We purchased this furniture a few weeks ago and what was delivered to us were damaged, old stocks, and manufacturing defective. CUSTOMER SERVICE SUPER SUCKS because today is the FOURTH TIME service team had to come back to our home to either check or replace them. Yesterday we called up customer service and we made it clear to the customer service named Cathy whether they would deliver to replace the left side, reclining center seat and the single recliner (who btw hang up on us while on the line in the beginning of the call yesterday, we had to call back again to convey our concerns). She said yes but to our surprise, they delivered only the replacement of left side. My husband had to call back again today to inquire and the person on the line said that they didn’t see it on the documents. This is too much of a limbo position that this company is causing us! We expect to get brand new, good condition products tantamount to the amount we paid for it. This furniture is expensive. We paid over $4000. We even didn’t mind paying additional 3 year warranty and 25% item cost as stocking fee to get things replaced properly! BUT WE DO MIND GETTING STRESSED BY YOUR INCONSISTENCY DUE TO A VERY POOR CUSTOMER SERVICE!

I purchased Arc Dove 6-Piece Power Reclining Sectional. Second week the recliners broke they haven't been able to replace it or fix it . I would never ever do business again . Brands new sectional never used not working either . Customer service are no help vendors don't care .

First I want to say that the dining furniture, bedroom furniture and the couch and loveseat arrived in good condition and I have no issues with those. The ottoman that was ordered the same time as the couches, (custom order), came in a different fabric. We specified we wanted them all the same. They looked awful together. That is not what we told them we wanted. I understand that they put the wrong number down and i signed it but i trusted they knew what they were doing. We refused delivery of the ottoman . After numerous phone calls, Patrick (Novi store) wouldn't even speak to me in person but relayed the message we just needed to come in in person so he could show me the invoice. I have the invoice. As it is, I still have a lot of furniture to buy. My daughter has a lot of furniture to buy. Gardner white is now no longer an option for us. I am inclined to let my friends and neighbors know of my experience as well.

I purchased a protection plan for my fireplace; a four year warranty. The fireplace no longer heats. When I called to get it repaired, the warranty center said it’s not covered and I should have read the warranty! The store where I purchased the fireplace said even if i was willing to pay for the repair, they will not repair it. Buyer beware. Never buy an extended warranty from Gardner White.

I purchased a living room set from Gardner White in Shelby Township in November 2023, and I have never felt more frustrated by a business. Right from the start, the loveseat had issues with one of the seats not being level. Despite multiple service calls where I was assured the problem was fixed, it remained unresolved.

The last technician suggested sending the couch back to the warehouse for repairs, which we did. When it was returned, the problem was worse than before, and even the delivery team acknowledged the issue. Now, the service department claims there's nothing wrong and blames "normal wear and tear," which is absurd for a couch that isn’t even a year old.

I feel stuck with a defective and uncomfortable couch, and Gardner White has not taken responsibility for their product. I am incredibly disappointed and urge anyone considering a purchase to proceed with caution.

DISHONEST! I recently moved and decided to purchase an entire house of funiture from Gardner White, including extended warranties. 2 months after delivery of furniture, a guest brought flowers as a welcome home gift. I set the vase on the table top and within a few hours the table started warping from the vase sweating. Called Garnder White to have them come look at it and they would not cover a new table claiming I ABUSED the table. We will let the courts handle the outcome, however, I would never do business with Gardner White again.

ZERO stars - HORRIBLE!!! Garner White is so crooked they should be avoided AT ALL COSTS! Garner White not only scammed us with their deceptive "Pledge" which basically does not allow the mattress to be returned without HUGE penalties and NO price delta for a less expensive mattress, but also burned us on the "Lowest Price or its Free" lie. Two weeks after we bought the Tempur-Pedic Lux Breeze Hybrid mattress, the price dropped by $500. Garner White would not even honor their own price reductions for the Tempur-Pedic mattress or anyone else's, which everyone else would honor. And then to make matters worse, we went to the Tempur-Pedic store and they told us to ABSOLUTELY NOT use the Garner White mattress cover that we were REQUIRED to buy in order to get their (GW) warranty. Tempur-Pedic said the GW mattress cover would completely negate the cooling performance of the Lux Breeze mattress - the sole purpose anyone would even think about buying this mattress. The Tempur-Pedic mattress already comes standard with a good mattress protector that can be removed and thrown in the washer. And of course we cannot return the GW mattress protector to Garner White because they don't accept returns on bedding, even if it is ruining the performance of the mattress. Tempur-Pedic already honors the warranty for 10 years. RUN AWAY from Garner White!!! Go directly to Tempur-Pedic or Mattress Firm or anyone else but this horrible company.

BUYER BEWARE! Not honest! My hubby loved a bed, but I was waffling. The salesman said there was absolutely no risk and that if I didn’t like the bed, we could return it. He said he’d advise giving it 30 days … just like a new pair of shoes. He handed us a folder with paperwork … which I looked over! Their 6 month guarantee (called their pledge) is not listed on the contract … it is on the back of the folder where you would never look!!! You are required to keep a bed for 60 days before returning it, you must pay $199 processing fee as well as a 10% handling fee, you must exchange it for another mattress and you will not be refunded the difference!! You also cannot return an adjustable base! If we had known this, we would not have made this purchase! We would have shopped around more. Our temperapedic bed feels nothing like the floor model, and I’ve gotten very little sleep for the last 30 days!!

Secondly, their cooling mattress protector is not felt through sheets and sheets DO NOT stay on with it! They slip off with any movement! We will never buy from this company ever again!! Of course I was told that mattress protectors were not returnable!

I am so blown away by how deceptive our salesman was, and how the company “couldn’t” go against their pledge even though the pledge was never shared with us and misrepresented information was shared instead!

Yesterday evening I stopped to purchase a lazy boy recliner. I’ll come out and say it. The worse part of furniture shopping is walking in the door and the next salesperson who’s up or however it’s done is normally a PITA. That’s my experience from my past experiences. The salesperson that approached me was very nice but fake. She wasn’t that salesperson would follow you around the store approaching you every so often with a fake smile and some comment that you’re not thinking about. Breyonna was great very genuine no pressure no BS. I told her what I was looking for she took me look at it on the floor yada yada it’s in stock paid was on my way. She attached her card told me if I ever need furniture to please keep her in mind. I plan on buying my last house for a while will be an empty nester. I plan on purchasing all new furniture since I will be an empty nester anyone with kids/pets knows what I’m talking about. I will make it a point to go through her and point anyone looking to purchase furniture her way.