The Irish ivy and giant alliums arrived well packaged with only a tiny amount of damage. The main problem for me was the time taken to deliver. I ordered and paid on the 12th August, they arrived o... See more
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About Gardening Express
Written by the company
In the unlikely event of a problem with your order you can reach out to us through our Customer Support Centre on our website. You can either submit a contact form by clicking the Contact us button or you could try our intuitive self-serve options by clicking on the purple button - either way gives you the opportunity to get in touch with our Customer Support Team.
New customers - please note, we supply millions of plants every year and at peak times and around bank holidays, there may be seasonal delays in delivery. We won't compromise quality and ship orders in the days preceding a long weekend for tender plants, nor will we ship houseplants during times of frost.
New gardeners, please remember prior to reviewing that certain plants might not be in bloom on delivery, plants and flowers having their own seasonal blooming periods etc including dropping their foliage for winter. Thank you for your support.
Contact info
Gardening Express, Three Elms Business Centre, Chelmsford, CM1 4TZ, Essex, United Kingdom
- www.gardeningexpress.co.uk
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First time using this company
First time using this company. They keep you updated, re dispatch and estimated delivery.. Company stated that due to the excessive heat we were experiencing, they delay some deliveries!!.
My plants were securely packed, on receipt.. Unfortunately they traveled during the 30 degree plus heatwave .. On receipt they were showing signs of severe heat stress.. It is now 9days later, & they are just showing signs of improvement.. I am hoping they will recover,& next year will be bigger and healthier plants..🤞🤞
Never disappointed
Plants arrived on time and considering how hot it was they were in good condition. We have ordered from here before with no issues and would deffinitely recommend to others. Great communication.
Very satisfied
Everything arrived on time, as expected. I was kept up to date the whole time.
My order was delivered very quick
My order was delivered very quick, the plants are fine and thank you.
Dead & broken plants + slugs and snails!
Quite disappointed, wish I read the reviews before ordering.
Plants arrived tightly packed into cardboard boxes, all squashed and some on top of each other, leading to broken plants. Also in the boxes on the plants were two slugs and 1 snail!!
I ordered 12 of the same plant and they arrived looking dead, nothing like the photos provided, all cut right down - out of the 12, 1 has survived. So disappointing.
Other plants I ordered arrived and were just scraggly stems, so weak they are just floppy. The salvia’s just lay limp on the soil.
Complete waste of money. Delivery extremely long, plants look like they are from the reduced section.
DISAPPOINTED
Poor service.plants took over 2 weeks to get to me and arrived half dead.looked as if they gas been in stock gor years.
So far, so good.
Once you have made your first order, received the plants, and got them growing, you can say whatever fits the bill. There are many Suppliers to choose from, so you
can search for the best deal for the same item. or see how much they charge for delivery, or how long their deliveries take. etc, etc, etc. I use many companies to get what I want. G.E. is a Newby for me, so watch this space.
Great value
Good Service
Placed order mid July, still waiting end of August
Placed order mid July, express delivery.
Received email 30th July to say there was a delay. Requested full refund.
Today is 26th August. Still no reply, refund or plants.
Now too late to plant.
Will buy local from now on, where you actually get what you pay for
Always a bargain to be had at Gardening…
Always a bargain to be had at Gardening Express..great service..Thank You
Very happy with my experience
Very happy with my experience
Plants arrived yesterday & in very good condition
The said plant arrived in robust…
The said plant arrived in robust packaging and very well packed ,and upon opening my t rex was in perfect condition i would truly recommend your company to everybody it's just a sham I never found you sooner many thanks DBailey
Gorgeous little Dianthus plants but…
Gorgeous little Dianthus plants but sadly they were all out of their pots on delivery. The parcel should have had a This Way Up sign!!!!
Consequently some of the blooms were broken but I've managed to salvage them and I'm hopeful they will recover after a good water and being the right way up.
Hope this is helpful to your packing department and DX Express.
Judy Robinson
SCAMMY AND POOR QUALITY
BE VERY WARY OF THIS SITE. CHEAP FOR A REASON. Purchased some fruit trees from this site. They arrived as dry twigs that might as well be dead. Turned out that one of them was! Initially I gave it a few weeks for them to grow before complaining and two did start showing leaves, but the other remained dry and bare. I got in touch thinking it would be easily resolved, but they refused to help and said I had to complain within two weeks to get a refund. Impossible to know in such a short time frame if they’re sending dead-looking twigs out! I tried pushing back but they stonewalled me and I couldn’t be bothered to raise a complaint with my credit card company over something under £10. THINK TWICE BEFORE BEING SUCKED IN BY THEIR ‘DEALS’.
The plants I ordered arrived in…
The plants I ordered arrived in excellent condition, and I am extremely pleased with them. However I was very disappointed with the delivery company DHL who only updated me about the order on the day of delivery (whilst we were away for 2 days). I immediately had the delivery day changed, DHL confirmed the new delivery date and then later that morning I received an email with photo showing it had been delivered to a ‘safe place’. It was left on the doorstep!! Sadly I will NOT be buying from Gardening Express again purely due to DHL’s delivery service.
I’m happy with the plant and the price…
I’m happy with the plant and the price but disappointed there are no instructions of care with it
Thrilled with the size & quality of my…
Thrilled with the size & quality of my plants. Excellent packaging. Highly recommended.
I loved all my lavenders they big…
I loved all my lavenders they big healthy and amazing value I can’t wait to plant them thank you g x
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