I have been dealing with GP garantie for the last 3 years, they are always responsive and ready to support. Fast and friendly represintitves. I recommende this company.
Company replied
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See what reviewers are saying
Thank you for responding my call. I got really difficult in my espace client. After I called service client, they really help me well.. thank you 😊 I really like the way they response
Company replied
I bought a 300 euro speaker in fnac and the seller keep telling me that the insurance is free and can cancel anytime.I dont need the insurance because its just a speaker but he insisted it anyway with... See more
Company replied
Thank you so much. It was great to talk with you. But still I am a bit confused, because you said that the reason that I paid two times in the same month for the insurance was because the first mont... See more
Company replied
Company details
Written by the company
Garantie-Privée, spécialiste des assurances affinitaires, protège et facilite votre quotidien. Garantie contre la panne, assurance contre la casse, l'oxydation et le vol, GP couvre les appareils des particuliers et des professionnels.
Contact info
France
- www.garantie-privee.com
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Garantie Privée
Bonjour,
Notre équipe vous remercie pour votre note :)
Nous restons à votre disposition.
Maxime de Garantie Privée
Reply from Garantie Privée
Bonjour,
Nous sommes ravis que votre appel se soit bien déroulé.
Nos téléconseillers font le maximum afin de répondre à vos attentes :)
Maxime de Garantie Privée
Reply from Garantie Privée
Our team thanks you for your note :)
We look forward to hearing from you.
Maxime from Garantie Privée
Reply from Garantie Privée
Bonjour,
Nous vous remercions de votre commentaire, nous sommes ravis que votre expérience auprès de notre hotline vous a pu vous apporter satisfaction :)
Maxime de Garantie Privée
Reply from Garantie Privée
Bonjour,
Nous faisons le maximum afin de rendre votre expérience satisfaisante.
Merci de votre commentaire positif :)
Bien cordialement, Maxime de Garantie Privée
My opinion
Thank you so much. It was great to talk with you. But still I am a bit confused, because you said that the reason that I paid two times in the same month for the insurance was because the first month was not free for me. But when I bought the IPhone from the Fnac on 27th of January 2024, the person who sold me the iPhone was saying that the insurance is free for the first month.
So that’s why, still I am confused.
Best regards!
11 March 2024
Reply from Garantie Privée
Hello,
We are sorry that your experience did not bring you complete satisfaction.
Please be assured that our teams are doing their utmost to improve our services.
Yours faithfully
Your customer service
Reply from Garantie Privée
Bonjour,
Nous vous remercions pour votre note.
Nous sommes ravis que votre expérience se soit bien passée :)
Maxime de Garantie Privée
Efficace et simple
7 March 2024
Reply from Garantie Privée
Bonjour,
Nous faisons le maximum afin de rendre votre expérience satisfaisante.
Merci de votre commentaire positif : )
Bien cordialement, Maxime de Garantie Privée
quick and helpful
5 March 2024
Reply from Garantie Privée
Hello,
Our team thanks you for your note :)
We remain at your disposal.
Maxime from Garantie Privée
Super bien
Very good experience. They gave second chance for my smartphone. Thank you very much ☺️
29 February 2024
Reply from Garantie Privée
Hello,
Our team thanks you for your note :)
We remain at your disposal.
Maxime from Garantie Privée
Misleading service
Misleading service. The sellers in store knowingly mislead you into taking on an insurance and instruct you to cancel after 30 days, however in order to not pay for a full year's service, you need to cancel within 30 days. They also mislead you into thinking you can do this simply by scanning a QR code, when you actually need to call customer service. On the phone, they pressure you time and time again to maintain the insurance plan after having repeatedly asked to cancel it. Poor and misleading customer service overall, it is clear that this is a scheme to extract further money from customers
4 March 2024
Unprompted review
Reply from Garantie Privée
Hello, We take note of your perception and regret that your experience was not completely satisfactory. We are working to improve our services and if there is a possibility to treat your complaint, do not hesitate to contact us at servicequalite@garantie-privee.com, we will look for a solution to your case.
Regards,
Maxime de Garantie Privée
Reply from Garantie Privée
Bonjour,
Nous vous remercions pour votre retour d'expérience et sommes ravis qu'elle se soit bien passée :)
Maxime de Garantie Privée
Reply from Garantie Privée
Hola Lorenzo,
Nos complace saber que nuestro servicio le haya atendido satisfactoriamente.
Un cordial saludo,
Maxime de Garantie-Privée
Garantie Privee se ocupó de mi problema…
Garantie Privee se ocupó de mi problema rápidamente
9 February 2024
Reply from Garantie Privée
Hola Garry,
Gracias por su comentario.
Nuestro equipo está encantado de atender a cualquier solicitud que pueda tener.
Un cordial saludo,
Maxime de Garantie Privée
simple efficace et agreable
12 February 2024
Reply from Garantie Privée
Bonjour,
Nous faisons le maximum afin de rendre votre expérience satisfaisante.
Merci de votre commentaire positif : )
Bien cordialement, Maxime de Garantie Privée
Renonciation contrat assurance IPhone
Serviable et efficace lors du traitement de ma demande de renonciation du contrat assurance IPhone.
29 January 2024
Reply from Garantie Privée
Bonjour,
Nous vous remercions pour votre retour d'expérience et sommes ravis qu'elle se soit bien passée :)
Maxime de Garantie Privée
RAPIDITE DE RESILIATION
24 January 2024
Reply from Garantie Privée
Bonjour,
Nous faisons le maximum afin de rendre votre expérience satisfaisante.
Merci de votre commentaire positif : )
Bien cordialement, Maxime de Garantie Privée
Amazing reactivity and organisation…
Amazing reactivity and organisation !!!!
***** 5 étoiles
Mille Merci encore 🙏🏽
16 January 2024
Reply from Garantie Privée
Bonjour,
Nous vous remercions pour votre retour d'expérience et sommes ravis qu'elle se soit bien passée :)
Maxime de Garantie Privée
Reply from Garantie Privée
Dear Katia,
Thank you so much for your comment, we are glad everything went well with our customer service.
Kind Regards,
Maxime
Scammers
I bought a 300 euro speaker in fnac and the seller keep telling me that the insurance is free and can cancel anytime.I dont need the insurance because its just a speaker but he insisted it anyway without my permission.Now i want to cancel the insurance but they dont want to cancel it and have to pay it every month for 1 year.I hope one day someones gonna file a case to your company because your a bunch of scammers.
3 January 2024
Unprompted review
Reply from Garantie Privée
Hello,
We're sorry to hear about your experience. Please be assured that we are doing everything we can to improve our services.
To continue our dialogue and find a solution, please contact us at servicequalite@garantie-privee.com.
Best regards. Maxime from Garantie-Privée.
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