While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had an issue with a stolen package, but they were super helpful at resolving, and even reserved a new version plus fought back when Royal Mail initially rejected the claim.

Rated 5 out of 5 stars

Super Reliable Board Game Shop Been shopping with Gameslore for years, they always have good prices, have helped me with customer support issues, had speedy shipping. They have even thrown in the o... See more

Rated 5 out of 5 stars

Ordered a 'damaged' Players handbook 2024. Item arrived very fast. Ordered Saturday 22nd March 2025, item arrived on Wednesday 26 March 2025. That is amazingly fast. It was very well wrapped.... See more

Rated 5 out of 5 stars

Another excellent experience with my latest order from Gameslore. I've been using them for several years now, and every time is a joy. Fast, reliable service and a special shout out for the discounted... See more

Company details

  1. Gaming service Provider

Information provided by various external sources

Games Lore operates from a 20,000 square foot warehouse, completing orders from it's vast array of stock and using DPD, Parcelforce and Royal Mail for deliveries to the UK, Europe and beyond.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Had an issue with a stolen package, but they were super helpful at resolving, and even reserved a new version plus fought back when Royal Mail initially rejected the claim.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support!

ordered some bits in the New Year sale but the packaged arrived missing 1 item. Phoned Games Lore and Tom was great!
They didn't have any left in stock so they sourced a replacement direct from their supplier and it arrived two days later.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Very Satisfied Customer

Great prices. Next-working-day delivery. Friendly and helpful on the phone. Promptly refunded an accidental overpayment. Highly recommended.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

My new go-to game store

Next day delivery, great prices (reduced over a certain spend) and most importantly, really helpful staff with impeccable over the phone assistance.
My new go-to game shop 🤩

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

​I paid for 24-hour shipping, but my order was delayed to 48 hours due to an error on Games Lore's part. When I reached out to resolve the issue, I proposed a reasonable solution: either they refund the difference in shipping costs or split the shipping on two future preorders to send them seperately instead of together to compensate for their mistake.

​Unfortunately Games Lore's response was to refuse both options and cancel all my current preorders instead. This is a baffling business decision. For the sake of a few pounds, they chose to lose a regular customer (9 Purchases this month). It's a prime example of poor customer service and a complete failure to value repeat business.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly impressed

Thoroughly impressed. Placed an order internationally and was in my hands four days later. Thanks for the quick turn around! The games I ordered look great.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Great price great service

Had the best price for the game I wanted - Horizons of Spirit Island. Ordered at 4pm on the thursday and it had arrived before 9am on the friday.

Great selection of games, great prices, great service.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Compile Board Game

I recently ordered Compile for a birthday present. It arrived quickly and was well packaged. It was my first time shopping with Games Lore, but I will be back. The price was far better than everywhere else, and the service didn't disappoint.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Love love love Gameslore!!!!

Love love love Gameslore!!!!
Gameslore is my go to games store. It always had the latest games at competitive prices. The team at Gameslore are super helpful! Delivery is always very fast. Thank you Gameslore.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Gameslore have a great selection of…

Gameslore have a great selection of games and all at a good price, I managed to find some things I couldn't fine elsewhere. The items were dispatched and arrived very quickly by courier and I was impressed with the service.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a Players Handbook 2024

Ordered a 'damaged' Players handbook 2024. Item arrived very fast. Ordered Saturday 22nd March 2025, item arrived on Wednesday 26 March 2025. That is amazingly fast.

It was very well wrapped.

The level of honesty of damaged was fair but the price was commensurate with the damage. This ticks the box of professional integrity for me.

Overall, it was an excellent consumer experience and have bookmarked them for furture use.

22 March 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled a magic the gathering pre…

Cancelled a magic the gathering pre order 2 weeks before release and now can’t get what I ordered anywhere without tripling the price. Don’t pre order from this shop, unreliable stock it seems

25 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor reliability

Pre-Ordered a MTG deck 2 weeks ago, they have just canceled my order due to a "Supplier Issue". The price of the deck has now increased 100% and I can no longer get this item due to this store's error. I would not recommend buying any pre-order's here

25 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look